The Unlimited
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Unlimited shows a sharply divided customer experience. Frontline agents like Bradlyn, Austin, Tracy, and Mandy receive consistent praise for warmth and speed, particularly on WhatsApp. However, claims handling, cancellation processes, unauthorised debit orders, and disputes around mis-selling generate severe frustration. The business performs well at first contact but struggles when customers need resolution, refunds, or claim payouts.
Replied to 94% of negative reviews
Reply time on negative reviews: 1h 38m
TrustIndex
8.8
Ranking
#3
in Loans & Credit
Reply Time
46m
NPS Score
-4
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 1h 38m
Jun '25 - May '26
Based on recent customer reviews, The Unlimited shows a sharply divided customer experience. Frontline agents like Bradlyn, Austin, Tracy, and Mandy receive consistent praise for warmth and speed, particularly on WhatsApp. However, claims handling, cancellation processes, unauthorised debit orders, and disputes around mis-selling generate severe frustration. The business performs well at first contact but struggles when customers need resolution, refunds, or claim payouts.
The Unlimited's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents including Bradlyn, Austin, Tracy, Mandy, Elizabeth, and Christine receive repeated praise for patience, friendliness, and clear explanations. WhatsApp chat support is described as quick and helpful, with many customers feeling personally cared for during initial interactions and routine queries.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Today I received the most amazing customer service from Linesh what a wow experience wish all agents should follow his customers service skills. He offered to call me back since I was running out of airtime. Would like to say thank you so much you just made my day
1 reviews | Active since Jan 2020
Today I received the most amazing customer service from Linesh what a wow experience wish all agents should follow his customers service skills. He offered to call me back since I was running out of airtime. Would like to say thank you so much you just made my day
1 reviews | Active since Jan 2020
I am lodging a complaint regarding poor service and lack of communication on my uncontested divorce matter. The process was initiated on 01 April 2026. I was initially assisted by consultant Kgahlego, but later reassigned to Thapelo. I submitted all required documents to the new consultant on 17 April 2026 as requested. Since that date, there has been no meaningful progress update, confirmation of filing, or clear communication regarding the status of my matter. Despite several attempts to follow up, I have not received any response or timeline for finalisation. This matter is now unreasonably delayed, despite all required documents being submitted timeously. I am requesting urgent intervention, a clear update on the status of the case, and confirmation of when it will be finalised. Kindly treat this complaint as urgent.
1 reviews | Active since Jan 2020
I am lodging a complaint regarding poor service and lack of communication on my uncontested divorce matter. The process was initiated on 01 April 2026. I was initially assisted by consultant Kgahlego, but later reassigned to Thapelo. I submitted all required documents to the new consultant on 17 April 2026 as requested. Since that date, there has been no meaningful progress update, confirmation of filing, or clear communication regarding the status of my matter. Despite several attempts to follow up, I have not received any response or timeline for finalisation. This matter is now unreasonably delayed, despite all required documents being submitted timeously. I am requesting urgent intervention, a clear update on the status of the case, and confirmation of when it will be finalised. Kindly treat this complaint as urgent.
1 reviews | Active since Jan 2020
Austin was able to quickly help me with my query without any complications 🙏🏻🙏🏻
1 reviews | Active since Jan 2020
Austin was able to quickly help me with my query without any complications 🙏🏻🙏🏻
The most common complaint about The Unlimited, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe weeks or months of silence on claims, ignored emails, and dropped calls. Many state they only get responses after posting on HelloPeter. Callback promises are routinely broken, and escalations to managers frequently go unanswered, forcing repeated follow-ups.
The Unlimited scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (3.4); their weakest is Billing & Payments (2). The top AI-rated Loans & Credit business on Hellopeter is CiTi Cash Loans (4.8). How is the AI Score calculated? →
The Unlimited has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 1,677 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 1 hour 38 min. Hellopeter has tracked The Unlimited across 5,474 total reviews. How is the TrustIndex calculated? →