DirectAxis
Verified Business
DirectAxis
Verified Business
143 Reviews (last 12 months)
Responds in 8 hours 23 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, DirectAxis consistently struggles across all core service dimensions. Customers report severe breakdowns in communication, persistent billing errors including unauthorized debits and delayed refunds, and an inability to obtain basic documents like paid-up letters and settlement statements. While a small number of customers praise individual agents and fast loan approvals, the overwhelming pattern is one of frustration, unresolved complaints, and eroded trust.
Top Strengths:
- •Process Efficiency & Turnaround: A handful of customers describe remarkably fast loan approval and payout processes, with some receiving funds within hours. Named agents like Nthabiseng, Rafika, and Ryan are praised for efficient same-day service.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.7Trustindex Rating
#16Ranked In Loans & Credit
8 hours 23 minutesAverage Time To Reply
-45 NPSRecommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 7 hours 48 min to reply
TrustIndex
2.7
Score
Ranking
#16
in Loans & Credit
Avg Reply
8 hours 23 minutes
NPS Score
-45
Recommended: Unlikely
Replied to 92% of negative reviews
Typically takes less than 7 hours 48 min to reply
Review Distribution
1.3|143 Reviews
May '25 - Apr '26
5(3.8%)
4(2.3%)
3(1.5%)
2(3%)
1(89.5%)
5(3.8%)
4(2.3%)
3(1.5%)
2(3%)
1(89.5%)
Recent reviews (143)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
LS
Lucky S
1 reviews | Active since Jan 2020
19 Mar 2026, 08:25
Arrangement not captured
I spoke to an agent trying to make arrangements but I dont see anything captured i keep on receiving messages to say payment will be deducted double why was the original arrangements not captured
Helpful (0)
|Replies (0)DK
Derrick K
1 reviews | Active since Jan 2020
12 Mar 2026, 06:33
Suspect loan company
Applicaion made telephonically, emailed my docs, got SMS with link saying it's approved. Went to link, it opened Wesbank page to start application and nothing happens. Now I can't get to the landing page of that url...something fishy going on..and they linked to Wesbank, DirectAxis as per their model.
Helpful (0)
|Replies (0)DK
Derrick K
1 reviews | Active since Jan 2020
12 Mar 2026, 06:33
Suspect loan company
Applicaion made telephonically, emailed my docs, got SMS with link saying it's approved. Went to link, it opened Wesbank page to start application and nothing happens. Now I can't get to the landing page of that url...something fishy going on..and they linked to Wesbank, DirectAxis as per their model.
0
Replies (0)EVdM
Elmarie Van der Merwe
1 reviews | Active since Jan 2020
10 Mar 2026, 07:03
Cannot get hold of Direct Axis Legal Department
It is IMPOSSIBLE to get hold of the Direct Axis Legal Department - whether by phone or by email. How am I suppose to confirm that my account is now paid in full and closed, etc. if one cannot get hold of them? :(
Helpful (0)
|Replies (0)EVdM
Elmarie Van der Merwe
1 reviews | Active since Jan 2020
10 Mar 2026, 07:03
Cannot get hold of Direct Axis Legal Department
It is IMPOSSIBLE to get hold of the Direct Axis Legal Department - whether by phone or by email. How am I suppose to confirm that my account is now paid in full and closed, etc. if one cannot get hold of them? :(
0
Replies (0)gB
glenda B
1 reviews | Active since Jan 2020
4 Mar 2026, 11:53
Urgent settlement letter
To: Rearat (Pty) Ltd [Rearat's Physical Address, if available] Email: [info@rearat.co.za or their specific collections email] REF: URGENT – DEMAND FOR PAID-UP LETTER – ACCOUNT: [Your Direct Axis Account Number / Reference Number] Dear Sir/Madam, I am writing this letter as a formal complaint regarding the continued harassment by your agency and other collection agencies regarding the above-mentioned account, despite the debt being fully settled. Background: 1. On 03 June 2025, I was contacted by a representative of your company regarding an outstanding balance on my Direct Axis account. 2. On 29 November 2025, I entered into a payment arrangement with your agent (whom I believe was referred to as "Rearat"). Pursuant to that agreement, I authorized a debit pull from my Capitec Bank account, and the full outstanding balance was settled in its entirety on that same day (29/11/2025). 3. Despite numerous telephonic attempts to follow up since that date, your agents have failed to respond to my queries or provide me with the required Paid-Up Letter as proof of settlement. Current Situation: Because your company has failed to provide me with proof of payment and failed to update the credit bureaus, I am still receiving daily collection calls for an amount that I do not owe. This constitutes harassment and a violation of the Debt Collectors Act and the National Credit Act. My Demands: In terms of Section 72 of the National Credit Act and the regulations of the Council for Debt Collectors, I hereby demand that you provide me with the following within 7 (seven) calendar days of receipt of this letter: 1. A formal Paid-Up Letter (Certificate of Balance) reflecting a R0.00 balance on the account, confirming the debt is settled. 2. Written confirmation that you have updated the credit bureaus (TransUnion, Experian, etc.) to remove this adverse listing or reflect the paid status. 3. Confirmation that the matter is closed and that you have ceased all collection activities. Cease and Desist Please take note that I dispute the validity of any further collection attempts. Should I continue to receive calls regarding this settled debt after the 7-day period, I will have no choice but to open a formal complaint with the Council for Debt Collectors (CFDC) and the National Credit Regulator (NCR) without further notice to you. I will also hold your company liable for any damages caused by the continued listing of this settled debt. I await your urgent written response. Yours sincerely,
Helpful (0)
|Replies (0)gB
glenda B
1 reviews | Active since Jan 2020
4 Mar 2026, 11:53
Urgent settlement letter
To: Rearat (Pty) Ltd [Rearat's Physical Address, if available] Email: [info@rearat.co.za or their specific collections email] REF: URGENT – DEMAND FOR PAID-UP LETTER – ACCOUNT: [Your Direct Axis Account Number / Reference Number] Dear Sir/Madam, I am writing this letter as a formal complaint regarding the continued harassment by your agency and other collection agencies regarding the above-mentioned account, despite the debt being fully settled. Background: 1. On 03 June 2025, I was contacted by a representative of your company regarding an outstanding balance on my Direct Axis account. 2. On 29 November 2025, I entered into a payment arrangement with your agent (whom I believe was referred to as "Rearat"). Pursuant to that agreement, I authorized a debit pull from my Capitec Bank account, and the full outstanding balance was settled in its entirety on that same day (29/11/2025). 3. Despite numerous telephonic attempts to follow up since that date, your agents have failed to respond to my queries or provide me with the required Paid-Up Letter as proof of settlement. Current Situation: Because your company has failed to provide me with proof of payment and failed to update the credit bureaus, I am still receiving daily collection calls for an amount that I do not owe. This constitutes harassment and a violation of the Debt Collectors Act and the National Credit Act. My Demands: In terms of Section 72 of the National Credit Act and the regulations of the Council for Debt Collectors, I hereby demand that you provide me with the following within 7 (seven) calendar days of receipt of this letter: 1. A formal Paid-Up Letter (Certificate of Balance) reflecting a R0.00 balance on the account, confirming the debt is settled. 2. Written confirmation that you have updated the credit bureaus (TransUnion, Experian, etc.) to remove this adverse listing or reflect the paid status. 3. Confirmation that the matter is closed and that you have ceased all collection activities. Cease and Desist Please take note that I dispute the validity of any further collection attempts. Should I continue to receive calls regarding this settled debt after the 7-day period, I will have no choice but to open a formal complaint with the Council for Debt Collectors (CFDC) and the National Credit Regulator (NCR) without further notice to you. I will also hold your company liable for any damages caused by the continued listing of this settled debt. I await your urgent written response. Yours sincerely,
0
Replies (0)JM
Joythi M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:51
Annoyed
Hi, I have been trying to get assistance the whole day. I need a call to be pulled and investigated as my loan was not paid up and i am still be debited. No one can assist me. It is so frustrating. Can someone please assist me
Helpful (0)
|Replies (0)JM
Joythi M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:51
Annoyed
Hi, I have been trying to get assistance the whole day. I need a call to be pulled and investigated as my loan was not paid up and i am still be debited. No one can assist me. It is so frustrating. Can someone please assist me
0
Replies (0)ZJvR
Zané Janse van Rensburg
1 reviews | Active since Jan 2020
28 Feb 2026, 12:00
5 Star Service
Nthabiseng, what awesome service from yourself, especially on a Saturday to receive a call at 8am and a follow up call at 14:00 to say everything is approved! Everytime I have dealt with Direct Axis it has been an absolute pleasure! Thank you
Helpful (0)
|Replies (0)ZJvR
Zané Janse van Rensburg
1 reviews | Active since Jan 2020
28 Feb 2026, 12:00
5 Star Service
Nthabiseng, what awesome service from yourself, especially on a Saturday to receive a call at 8am and a follow up call at 14:00 to say everything is approved! Everytime I have dealt with Direct Axis it has been an absolute pleasure! Thank you
0
Replies (0)MD
Mojalefa D
1 reviews | Active since Jan 2020
27 Feb 2026, 16:34
Paid up letter
Had personal loan i took with Direct Axis and went on debt review but the i settled that account in full but the scoop was handed to Sigma SA the full payment went to Sigma SA as it was handed to the Sigma SA provided me with a letter confirming account is oaid in full but letter provided its bot a paid up letter i called Sigma SA ti get oaid up letter but with account number and refer Of the account could not found any records they inform me to call Direct Axis directly which i did got an agent with bery bad attitide and told me must call tomorrow these is urgent account was closed in October 2019 i need to get paid up letter so that i can get my clearance certificate and remove the flag under my name need Direct Axis provide me with a letter or Call Sigma SA to issue me with a paid up letter not confirmation of account account had with direct a is85237515179 can someone email me that paid up letter urgently to me via email mojalefadmd@gmail.com
Helpful (0)
|Replies (0)MD
Mojalefa D
1 reviews | Active since Jan 2020
27 Feb 2026, 16:34
Paid up letter
Had personal loan i took with Direct Axis and went on debt review but the i settled that account in full but the scoop was handed to Sigma SA the full payment went to Sigma SA as it was handed to the Sigma SA provided me with a letter confirming account is oaid in full but letter provided its bot a paid up letter i called Sigma SA ti get oaid up letter but with account number and refer Of the account could not found any records they inform me to call Direct Axis directly which i did got an agent with bery bad attitide and told me must call tomorrow these is urgent account was closed in October 2019 i need to get paid up letter so that i can get my clearance certificate and remove the flag under my name need Direct Axis provide me with a letter or Call Sigma SA to issue me with a paid up letter not confirmation of account account had with direct a is85237515179 can someone email me that paid up letter urgently to me via email mojalefadmd@gmail.com
0
Replies (0)K
Kevin
1 reviews | Active since Jan 2020
25 Feb 2026, 11:34
Being sent from pillar to post
Being sent from pillar to post when I need information on my Westbank loan. They agents say it’s with legal and the agents are just wasting my damn time. They need to be trained property. I need help urgently
Helpful (0)
|Replies (0)K
Kevin
1 reviews | Active since Jan 2020
25 Feb 2026, 11:34
Being sent from pillar to post
Being sent from pillar to post when I need information on my Westbank loan. They agents say it’s with legal and the agents are just wasting my damn time. They need to be trained property. I need help urgently
0
Replies (0)