DirectAxis
Claimed Business
|1.3|132 Reviews (last 12 months)|This business does not respond to reviews
DirectAxis
Claimed Business
|1.3
132 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
DirectAxis
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DirectAxis customers describe widespread frustration with post-loan service, particularly around refunds, settlement letters, and unauthorised debit orders. While loan applications are sometimes praised for speed, the after-sales experience dominates feedback. Customers report being passed between departments, ignored emails, and credit bureau listings persisting after settlement. A handful of named agents receive strong praise, but systemic communication and process failures shape the overall sentiment.
TrustIndex
3.5
NPS Score
-39
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, DirectAxis customers describe widespread frustration with post-loan service, particularly around refunds, settlement letters, and unauthorised debit orders. While loan applications are sometimes praised for speed, the after-sales experience dominates feedback. Customers report being passed between departments, ignored emails, and credit bureau listings persisting after settlement. A handful of named agents receive strong praise, but systemic communication and process failures shape the overall sentiment.
The most common complaint about DirectAxis, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers describe agents as unable to resolve issues, dropping calls, and passing them between departments. While a few named consultants like Zintle, Nthabiseng, and Thersia receive praise, most reviews report rudeness, lack of knowledge, and no ownership. Customer Service & Professional Guidance (2.7).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2020
Why is it that the debit order went through but when I call to enquire about my application there is always some excuse… this has been going on for days, no sense of urgency whatsoever, the agents have no idea what they are doing… the ombudsman needs to look into this
1 reviews | Active since Oct 2020
Why is it that the debit order went through but when I call to enquire about my application there is always some excuse… this has been going on for days, no sense of urgency whatsoever, the agents have no idea what they are doing… the ombudsman needs to look into this
1 reviews | Active since Jul 2023
This business nor this credit provider doesn't treat their clients right...I'm getting frustrated because I'm still waiting for their feedback no one is responding me back.I sent two emails with no response...the last time I waited for the whole 2years so I'm gonna wait for another years to get the feedback...my father is late and had a personal loan with direct axis so now they had over the account to attorney's I still don't understand
1 reviews | Active since Jul 2023
This business nor this credit provider doesn't treat their clients right...I'm getting frustrated because I'm still waiting for their feedback no one is responding me back.I sent two emails with no response...the last time I waited for the whole 2years so I'm gonna wait for another years to get the feedback...my father is late and had a personal loan with direct axis so now they had over the account to attorney's I still don't understand
1 reviews | Active since Jan 2019
Terrible customer service and non-skilled personnel cannot get any information on my secure loan taken 10 years ago and is final going to finish on 30/05/2026 but I cannot get anyone help me
1 reviews | Active since Jan 2019
Terrible customer service and non-skilled personnel cannot get any information on my secure loan taken 10 years ago and is final going to finish on 30/05/2026 but I cannot get anyone help me
1 reviews | Active since Mar 2014
I have been asking for the paid up letter since last week, no one is bothered to reply to my email. I made several calls to request paid up letter but there's no one to help me. Very terrible service from customer service at direct Axis. They received my payment but they issue the paid up letter. Worse service ever I rate them Zero.
1 reviews | Active since Mar 2014
I have been asking for the paid up letter since last week, no one is bothered to reply to my email. I made several calls to request paid up letter but there's no one to help me. Very terrible service from customer service at direct Axis. They received my payment but they issue the paid up letter. Worse service ever I rate them Zero.
1 reviews | Active since Jul 2019
Bad customer experience by DirectAxis call centre they put me on hold for over 15 minutes then they dropped my call.
1 reviews | Active since Jul 2019
Bad customer experience by DirectAxis call centre they put me on hold for over 15 minutes then they dropped my call.
1 reviews | Active since Dec 2020
You'd swear DirectAxis trains their employees to be persistently annoying. Whats the point of POPPIA if these people don't know how to take " I am not interested in a loan or an offer, please remove me" Can someone from your company please remove me from your system and put me on the DO NOT CONTACT LIST. No wonder people HATE banks and insurance companies in this country.
1 reviews | Active since Dec 2020
You'd swear DirectAxis trains their employees to be persistently annoying. Whats the point of POPPIA if these people don't know how to take " I am not interested in a loan or an offer, please remove me" Can someone from your company please remove me from your system and put me on the DO NOT CONTACT LIST. No wonder people HATE banks and insurance companies in this country.
DirectAxis has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 132 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 5 hours 54 min. Hellopeter has tracked DirectAxis across 4,911 total reviews. How is the TrustIndex calculated? →