MF
Motor Finance Corporation
Claimed Business
MF
Motor Finance Corporation
Claimed Business
418 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Motor Finance Corporation (MFC) faces severe and systemic customer experience challenges across every service dimension. Customers consistently report unauthorized debits, ignored communications, rude agents, unresolved billing disputes, and opaque processes. While a handful of reviews praise individual consultants who go above and beyond, the overwhelming pattern reflects deep dissatisfaction, eroded trust, and a sense that the institution prioritizes collections over customer care.
Top Strengths:
- •Customer Service & Professional Guidance: A small number of customers name specific agents like Boitumelo Mogale, Sumaya Ramchander, and Nomaswazi Kubheka for exceptional, proactive service. These isolated experiences show what is possible when staff take ownership.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2.1
Score
Ranking
#20
in Loans & Credit
NPS Score
-94
Recommended: Unlikely
Review Distribution
1.2|418 Reviews
May '25 - Apr '26
5(2.6%)
4(0.3%)
3(1.5%)
2(3.9%)
1(91.8%)
5(2.6%)
4(0.3%)
3(1.5%)
2(3.9%)
1(91.8%)
Recent reviews (418)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
JS
Jayden S
1 reviews | Active since Jan 2020
19 Mar 2026, 06:08
Mfc finaced a car with major issues now stationary,and a fire hazzard knowingly with their own dekra report proving it dated a month prior to sale
I bought a car 18th of nov 2025 at a dealership thevcar was advertised with a fsh and runflat tyres. The car had none of thesebit was false *****ulent advertising by pag motors.i has issues since the first day I obtained a report from a reputable rmi mechanic the car had oil leaks signifigant and a loose timing chain,other issues aswell controll arms stabilizers,after obtaining this rwport the deaker also did a report with the mechanic next-door who furnished a clear diagnostic. In Feb 2026 I obtained a dekra report if this particular car dating a month prior to my sale 9th Oct 2025 indicating all these major issues the dekra was from mfc auction house the same mfc who finaced this car for me and a 1year warranty wich means nothing because these conditions are pre existing.so the car belonged to mfc with the report and major pre existing issues andbthey finaced it anyway knowing that a car with oil leaks can't pass a road worthy I contacted them on the 27th nov 2025 no assistance they cant interfere.but they knew of the defects and did not disclose it dually with the dealership. I contacted them numerous times they just pass the bucket.jan the car started smoking because oil dripped on the exhaust a huge lufe threatening safety fire hazzard they new they did nothing.the car is stationary now and not fit for purpose still no assistance or intervention.they are not only the financier in this case they are the supplier aswell as per New van niekerk ruling.um really disappointed and won't recommend them they left me togheter with the dealer both new of the dekra report still finaced it i i xant get to work because the car is not working.
Helpful (0)
|Replies (0)JS
Jayden S
1 reviews | Active since Jan 2020
19 Mar 2026, 06:08
Mfc finaced a car with major issues now stationary,and a fire hazzard knowingly with their own dekra report proving it dated a month prior to sale
I bought a car 18th of nov 2025 at a dealership thevcar was advertised with a fsh and runflat tyres. The car had none of thesebit was false *****ulent advertising by pag motors.i has issues since the first day I obtained a report from a reputable rmi mechanic the car had oil leaks signifigant and a loose timing chain,other issues aswell controll arms stabilizers,after obtaining this rwport the deaker also did a report with the mechanic next-door who furnished a clear diagnostic. In Feb 2026 I obtained a dekra report if this particular car dating a month prior to my sale 9th Oct 2025 indicating all these major issues the dekra was from mfc auction house the same mfc who finaced this car for me and a 1year warranty wich means nothing because these conditions are pre existing.so the car belonged to mfc with the report and major pre existing issues andbthey finaced it anyway knowing that a car with oil leaks can't pass a road worthy I contacted them on the 27th nov 2025 no assistance they cant interfere.but they knew of the defects and did not disclose it dually with the dealership. I contacted them numerous times they just pass the bucket.jan the car started smoking because oil dripped on the exhaust a huge lufe threatening safety fire hazzard they new they did nothing.the car is stationary now and not fit for purpose still no assistance or intervention.they are not only the financier in this case they are the supplier aswell as per New van niekerk ruling.um really disappointed and won't recommend them they left me togheter with the dealer both new of the dekra report still finaced it i i xant get to work because the car is not working.
0
Replies (0)AS
Astrolita S
1 reviews | Active since Jan 2020
19 Mar 2026, 04:03
MFO/Nedbank
These people tried ****ming my father by trying to say they selling motor insurance and they were referred by toyota to him but by the grace of God they phoned me cause my dad wasn’t answering after speaking to them I went straight to hellopeter to review the company when they called back I started swearing them just glad we didn’t fall for their ****. I wish everyone that works there also gets ****med from their money one day
Helpful (0)
|Replies (0)AS
Astrolita S
1 reviews | Active since Jan 2020
19 Mar 2026, 04:03
MFO/Nedbank
These people tried ****ming my father by trying to say they selling motor insurance and they were referred by toyota to him but by the grace of God they phoned me cause my dad wasn’t answering after speaking to them I went straight to hellopeter to review the company when they called back I started swearing them just glad we didn’t fall for their ****. I wish everyone that works there also gets ****med from their money one day
0
Replies (0)KF
Kevin F
1 reviews | Active since Jan 2020
18 Mar 2026, 11:00
Motor Finance Corporation - Shocking Customer Service
I'm sharing this on behalf of my employer who has been struggling to get a basic "Paid up" letter of his account which was settled in 2015. Since Saturday the 14th of March 2026 we have been battling with phone reps over repeated calls, hangups and redirection to still have zero outcome. He has managed to get paid up letters very quickly from other institutions but NOT from MFC. The level of competency leaves allot to be desired. Shocking service, or lack therof.
Helpful (0)
|Replies (0)KF
Kevin F
1 reviews | Active since Jan 2020
18 Mar 2026, 11:00
Motor Finance Corporation - Shocking Customer Service
I'm sharing this on behalf of my employer who has been struggling to get a basic "Paid up" letter of his account which was settled in 2015. Since Saturday the 14th of March 2026 we have been battling with phone reps over repeated calls, hangups and redirection to still have zero outcome. He has managed to get paid up letters very quickly from other institutions but NOT from MFC. The level of competency leaves allot to be desired. Shocking service, or lack therof.
0
Replies (0)RN
Ronald N
1 reviews | Active since Jan 2020
16 Mar 2026, 12:35
Motor vehicle
I had arrears for one month and they requested my car to be uplifted by collecting department immediately after I made a payment arrangement now I can’t pay for my car, I’m told to call a relevant person that I can’t get hold of him whose name by Itumeleng bokaba # (012) 436-3599 Because he is holding everything for the vehicle, Which is bulli**** now when I call MFC to deduct their money I’m told about this person that I can’t get hold of him
Helpful (0)
|Replies (0)RN
Ronald N
1 reviews | Active since Jan 2020
16 Mar 2026, 12:35
Motor vehicle
I had arrears for one month and they requested my car to be uplifted by collecting department immediately after I made a payment arrangement now I can’t pay for my car, I’m told to call a relevant person that I can’t get hold of him whose name by Itumeleng bokaba # (012) 436-3599 Because he is holding everything for the vehicle, Which is bulli**** now when I call MFC to deduct their money I’m told about this person that I can’t get hold of him
0
Replies (0)BW
Beula W
1 reviews | Active since Jan 2020
16 Mar 2026, 12:12
Repo ID 9411195183082
On the 8th of March my car was repossessed I was 2 months in arrears due to unemployment. I managed to pay on the 14the just to find out I need to pay a extra R6000 for storage. And they also have an approved buyer for my car going for R55000 I bought the car 3/4 years ago brand new. Mileage 56000. I am so disappointed. These banks are chasing us away, forcing us to use Capitec
Helpful (0)
|Replies (0)BW
Beula W
1 reviews | Active since Jan 2020
16 Mar 2026, 12:12
Repo ID 9411195183082
On the 8th of March my car was repossessed I was 2 months in arrears due to unemployment. I managed to pay on the 14the just to find out I need to pay a extra R6000 for storage. And they also have an approved buyer for my car going for R55000 I bought the car 3/4 years ago brand new. Mileage 56000. I am so disappointed. These banks are chasing us away, forcing us to use Capitec
0
Replies (0)LN
Linda N
1 reviews | Active since Jan 2020
14 Mar 2026, 04:22
Unfair business practises by MFC/Nedbank
I am paying for my car but I have not been getting statements to monitor my account and the whole week last week I was calling and emailing them asking for a statement and they promise to send but till today I have not received it and now I don't know what to do anymore it seems my request is falling on deaf ears it like they don't care about their customers they are only interested in the money we are paying please help.
Helpful (0)
|Replies (0)LN
Linda N
1 reviews | Active since Jan 2020
14 Mar 2026, 04:22
Unfair business practises by MFC/Nedbank
I am paying for my car but I have not been getting statements to monitor my account and the whole week last week I was calling and emailing them asking for a statement and they promise to send but till today I have not received it and now I don't know what to do anymore it seems my request is falling on deaf ears it like they don't care about their customers they are only interested in the money we are paying please help.
0
Replies (0)TK
Tom K
1 reviews | Active since Jan 2020
13 Mar 2026, 19:30
After we signed a quote for 12%, we were ******* into signing for16%fixed interest by dealerFIC
After we signed a quote for 12%, we were ******* into signing for16%fixed interest by dealerFIC. Took months to get a statement, then we realised what happened. Mfc refuse to change it.
Helpful (0)
|Replies (0)TK
Tom K
1 reviews | Active since Jan 2020
13 Mar 2026, 19:30
After we signed a quote for 12%, we were ******* into signing for16%fixed interest by dealerFIC
After we signed a quote for 12%, we were ******* into signing for16%fixed interest by dealerFIC. Took months to get a statement, then we realised what happened. Mfc refuse to change it.
0
Replies (0)EN