MF
Motor Finance Corporation
Claimed Business
MF
Motor Finance Corporation
Claimed Business
419 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Motor Finance Corporation
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Motor Finance Corporation faces significant customer experience challenges across all measured themes. Customers consistently describe frustration with unauthorised debits, unresolved complaints, rude consultants, and difficulty obtaining settlement letters and NaTIS documents. While a small number of customers praise individual agents who go above expectations, the dominant sentiment is one of distress, particularly around billing accuracy, communication breakdowns, and credit bureau reporting after settlement.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, Motor Finance Corporation is described as a finance provider where customers experience persistent frustration across communication, billing, and service quality. Reviewers consistently report unauthorised debits, ignored emails, rude agents, and protracted disputes around settlements, paid-up letters, and forced insurance. Positive interactions are rare and typically tied to individually named agents who go beyond standard process to resolve issues.
The most common complaint about Motor Finance Corporation, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professional Guidance. Customers repeatedly describe agents as rude, dismissive, and untrained, with calls dropped mid-conversation and managers unavailable. Isolated praise exists for named agents like Boitumelo Mogale and Sumaya Ramchander, but the dominant pattern is impersonal, scripted handling and a lack of ownership over customer issues.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
MFC is giving me bad service , I was retrenched and they where informed and they are receiving my payment from my insurance they promise twice to remove debit orders since my insurance is covering my payment but they still send mandate to my bank and i am charged by the bank monthly for the payments not made.im not working those people charges are giving unnecessary stress im ematon drain by this people. They busy creating bad record about me while monthly they are paid. It's frustrating I can't even put money or us my bank freely as they once debited my last and it was a process to get that money back from them.
1 reviews | Active since Jan 2020
MFC is giving me bad service , I was retrenched and they where informed and they are receiving my payment from my insurance they promise twice to remove debit orders since my insurance is covering my payment but they still send mandate to my bank and i am charged by the bank monthly for the payments not made.im not working those people charges are giving unnecessary stress im ematon drain by this people. They busy creating bad record about me while monthly they are paid. It's frustrating I can't even put money or us my bank freely as they once debited my last and it was a process to get that money back from them.
1 reviews | Active since Jan 2020
Nedbank should start respecting the agreements we sign with them instead of them assuming that everyone gets paid on the 25th, some of us are paid last day of the month and trust me it’s very frustrating to having extra charges just because Nedbank MFC decided to do as they please. I hope Tyrone Bilings or Peet Moolman get this message and fix they system.
1 reviews | Active since Jan 2020
Nedbank should start respecting the agreements we sign with them instead of them assuming that everyone gets paid on the 25th, some of us are paid last day of the month and trust me it’s very frustrating to having extra charges just because Nedbank MFC decided to do as they please. I hope Tyrone Bilings or Peet Moolman get this message and fix they system.
1 reviews | Active since Jan 2020
It's been over a month waiting for the refund of money they took ********ly. After they refinanced our car balloon amount without me agreeing on anything. And we paid the balloon in a lumpsum but they still continued deducting the money.They already taken over R10 000 but wanting to refund R4000 only. Bongani Mthembu
1 reviews | Active since Jan 2020
It's been over a month waiting for the refund of money they took ********ly. After they refinanced our car balloon amount without me agreeing on anything. And we paid the balloon in a lumpsum but they still continued deducting the money.They already taken over R10 000 but wanting to refund R4000 only. Bongani Mthembu
1 reviews | Active since Jan 2020
I am extremely disappointed with the service and lack of assistance received from Nedbank/MFC regarding my vehicle finance account. Since 19 February 2026, I have been requesting financial assistance due to my maternity leave. My account was restructured in January 2026, but at no point during this process was I informed that there would be a 12-month restriction period preventing me from applying for further assistance thereafter. Had this been communicated clearly, I would have made more informed financial decisions. MFC/Nedbank has not acknowledged their fault of not discussing any T’s and C’s. Instead of receiving support, my account has fallen into arrears and was handed over to Cheetah Business Trust collections agency, who then instructed a repo agent to come and evaluate my vehicle and take photographs of it. A Section 129 notice was also issued on my account, which legally allows me 10 business days to make alternative financial arrangements. Those 10 business days have not yet lapsed. I have already explained to the repo agent that I am entering debt review and that my debt counsellor will be providing the Form 17.1 on Monday, 1 June 2026. Nedbank should therefore allow me the opportunity and time to make these arrangements without having a repo agent chasing and intimidating me during a period that is still legally afforded to me. What is most alarming is that the repo agent obtained my husband’s personal information (will not tell me how he was able to obtain his information which makes me believe it was not via legal channels) shows up at his place of work and proceeded to discuss my account and financial matters with him without my consent. This is a direct violation of the POPI Act and a serious breach of my privacy and confidentiality. I expected far better treatment, communication, and professionalism from Nedbank/MFC and the parties acting on their behalf. Customers facing financial difficulties should be treated with dignity and assisted appropriately, not ignored and subjected to ******** conduct.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service and lack of assistance received from Nedbank/MFC regarding my vehicle finance account. Since 19 February 2026, I have been requesting financial assistance due to my maternity leave. My account was restructured in January 2026, but at no point during this process was I informed that there would be a 12-month restriction period preventing me from applying for further assistance thereafter. Had this been communicated clearly, I would have made more informed financial decisions. MFC/Nedbank has not acknowledged their fault of not discussing any T’s and C’s. Instead of receiving support, my account has fallen into arrears and was handed over to Cheetah Business Trust collections agency, who then instructed a repo agent to come and evaluate my vehicle and take photographs of it. A Section 129 notice was also issued on my account, which legally allows me 10 business days to make alternative financial arrangements. Those 10 business days have not yet lapsed. I have already explained to the repo agent that I am entering debt review and that my debt counsellor will be providing the Form 17.1 on Monday, 1 June 2026. Nedbank should therefore allow me the opportunity and time to make these arrangements without having a repo agent chasing and intimidating me during a period that is still legally afforded to me. What is most alarming is that the repo agent obtained my husband’s personal information (will not tell me how he was able to obtain his information which makes me believe it was not via legal channels) shows up at his place of work and proceeded to discuss my account and financial matters with him without my consent. This is a direct violation of the POPI Act and a serious breach of my privacy and confidentiality. I expected far better treatment, communication, and professionalism from Nedbank/MFC and the parties acting on their behalf. Customers facing financial difficulties should be treated with dignity and assisted appropriately, not ignored and subjected to ******** conduct.
1 reviews | Active since Jan 2020
Nedbank MFC is worse to my surprise they have included an insurance on my motor finance instalment while I have an insurance. This is very bad they are the worse finance motor, this is very bad. Now I have to be double debited while my instalment has increased. This is bad they are the worse. Now I will have to reverse the amount I can’t afford it.
1 reviews | Active since Jan 2020
Nedbank MFC is worse to my surprise they have included an insurance on my motor finance instalment while I have an insurance. This is very bad they are the worse finance motor, this is very bad. Now I have to be double debited while my instalment has increased. This is bad they are the worse. Now I will have to reverse the amount I can’t afford it.
1 reviews | Active since Jan 2020
I have extended Credit of R72000 on my account. I urgently need to take out a Maintenance Plan for my vehicle. But now they say they cant help me cause I am flagged as under debt review. I am not Under Debt Review. They lady who send you all the documents commited *****. All the Documents is *****ulent. I didnt know this. We are struggling to get a hold of this person as well, so that the necessay legal steps can be taken but NO Luck so far. I am paying all my account bymyself each and every single month. No where on my Credit report does it show that I am Under Debt Review. I need this sorted out ASAP. I am getting no assistance from anyones side at this point. I need this to be delt with Immediately. PLEASE I NEED THIS MAINTENECE PLAN
1 reviews | Active since Jan 2020
I have extended Credit of R72000 on my account. I urgently need to take out a Maintenance Plan for my vehicle. But now they say they cant help me cause I am flagged as under debt review. I am not Under Debt Review. They lady who send you all the documents commited *****. All the Documents is *****ulent. I didnt know this. We are struggling to get a hold of this person as well, so that the necessay legal steps can be taken but NO Luck so far. I am paying all my account bymyself each and every single month. No where on my Credit report does it show that I am Under Debt Review. I need this sorted out ASAP. I am getting no assistance from anyones side at this point. I need this to be delt with Immediately. PLEASE I NEED THIS MAINTENECE PLAN
1 reviews | Active since Jan 2020
When did you start deducting vehicle installments before payday?Who gave permission? Who is going to pay for the interest because my account is now in the negative?When speaking to a representitive they said it is a campaign that I have to opt out of.What Bull**** campaigns are you runnig?I have had the vehicle 2 years and this has not happend before.How can you just change my deduction date?Did you notify my employer that I must get my salary earlier? Is this just pure idiocy or just Greed?
1 reviews | Active since Jan 2020
When did you start deducting vehicle installments before payday?Who gave permission? Who is going to pay for the interest because my account is now in the negative?When speaking to a representitive they said it is a campaign that I have to opt out of.What Bull**** campaigns are you runnig?I have had the vehicle 2 years and this has not happend before.How can you just change my deduction date?Did you notify my employer that I must get my salary earlier? Is this just pure idiocy or just Greed?
Motor Finance Corporation has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 419 reviews in the last 12 months. Hellopeter has tracked Motor Finance Corporation across 4,682 total reviews. How is the TrustIndex calculated? →