Two Mountains

Based on recent customer reviews, Two Mountains is facing significant customer dissatisfaction, with a recurring theme being unauthorised debit orders and policies allegedly opened without consent, often affecting elderly pensioners. Customers consistently mention unresolved claims, lapsed policies despite timely payments, and difficulty reaching the call centre for assistance. Many describe feeling exploited during bereavement, citing unexpected fees and declined claims. A smaller group of customers commend the claims department and branch staff for compassionate, professional service during funerals, highlighting a sharp contrast in experiences across different touchpoints within the business.