Two Mountains
Verified Business
Two Mountains
Verified Business
32 Reviews (last 12 months)
Responds in 41 hours 16 min
AI Review Summary
Based on recent customer reviews, Two Mountains receives overwhelmingly negative feedback centered on payment allocation failures, policies lapsing without proper notification, unauthorized debit orders, and severely delayed or unpaid claims. Customers repeatedly report that premiums are collected but not correctly applied, leading to unjust policy lapses and new waiting periods. Refund requests and cancellations are routinely ignored for months. Multiple reviewers describe being signed up without consent through street agents. While a small number of customers praise the claims team and compassionate funeral service, systemic administrative and communication breakdowns dominate the experience.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
41h 16mReply Time
-75 NPSUnlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 37 hours 1 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
41h 16m
NPS Score
-75
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 37 hours 1 min
Review Distribution
1.4|32 Reviews
May '25 - Apr '26
5(6.9%)
4(6.9%)
3(0%)
2(0%)
1(86.2%)
5(6.9%)
4(6.9%)
3(0%)
2(0%)
1(86.2%)
Frequently Asked Questions About Two Mountains
Based on recent customer reviews, Two Mountains receives overwhelmingly negative feedback centered on payment allocation failures, policies lapsing without proper notification, unauthorized debit orders, and severely delayed or unpaid claims. Customers repeatedly report that premiums are collected but not correctly applied, leading to unjust policy lapses and new waiting periods. Refund requests and cancellations are routinely ignored for months. Multiple reviewers describe being signed up without consent through street agents. While a small number of customers praise the claims team and compassionate funeral service, systemic administrative and communication breakdowns dominate the experience.
Two Mountains has a TrustIndex of 0 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 37 hours 1 min. Hellopeter has tracked Two Mountains across 348 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Marche A
1 reviews | Active since Jan 2020
12 Mar 2026, 17:59
Unauthorised policy
Someone from two mountains signed my grandmother up for policy she never gave consent nor authorised and I sent numerous emails and phoned for them to cancel the policy and refund her money but they very dismissive and makes empty promises,first they said they will refund her within 7 days and now it's 7 days later and they yet have another excuse say now they can't seem to allocate the premium yet they have the policy number,it's wrong to **** the elderly like this ,can someone please do something about this
Helpful (0)
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Marche A
1 reviews | Active since Jan 2020
12 Mar 2026, 17:59
Unauthorised policy
Someone from two mountains signed my grandmother up for policy she never gave consent nor authorised and I sent numerous emails and phoned for them to cancel the policy and refund her money but they very dismissive and makes empty promises,first they said they will refund her within 7 days and now it's 7 days later and they yet have another excuse say now they can't seem to allocate the premium yet they have the policy number,it's wrong to **** the elderly like this ,can someone please do something about this
0
Replies (0)BC
Bongani C
1 reviews | Active since Jan 2020
10 Feb 2026, 12:27
Best service
I'd like to pass my utmost gratitude to the claims department at two mountain for the exceptional service they offered during our time of bearevement, claim was fully paid in as much as there were a few hiccups here and there the SLA and Turn around time was honored for that I am grateful for Gloria and Tony who were assisting me
Helpful (0)
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Bongani C
1 reviews | Active since Jan 2020
10 Feb 2026, 12:27
Best service
I'd like to pass my utmost gratitude to the claims department at two mountain for the exceptional service they offered during our time of bearevement, claim was fully paid in as much as there were a few hiccups here and there the SLA and Turn around time was honored for that I am grateful for Gloria and Tony who were assisting me
0
Replies (0)MM
Malepanta M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:26
Two mountains poor customer service
i made a payment of my policy to two mountains on the 31 of Dec 2025 when i check on th payment i used same reference number but with different amount i send and email and whatsapp to two mountains informing them about the error of the reference to info @ two mountains and Thabang requesting them to allocate the payment to the correct policy since well the premium is still the same to my surprise i receive sms that my policy is about to lapse i must make the payment to my policy Dear Two mountains client, Please note that your Policy TU116710 is about to Lapse. contact us on 0800668539. if you've paid kindly ignore. Good morning Thabang Hop this email find you well, I made the error with the reference number when I made the payment I have two policies with two mountains so I made two payment with same reference number can the payment be allocated to TU127610 Thabang Moswana Wed, Jan 7, 6:20 AM to Support, Innocent, me Good morning. FYA this is the response from Thabang then he kept quiet now the have the quads to tell me that my policy is about to lapse whereas they did not entertain my request, this a poor customer service
Helpful (0)
|Replies (0)MM
Malepanta M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:26
Two mountains poor customer service
i made a payment of my policy to two mountains on the 31 of Dec 2025 when i check on th payment i used same reference number but with different amount i send and email and whatsapp to two mountains informing them about the error of the reference to info @ two mountains and Thabang requesting them to allocate the payment to the correct policy since well the premium is still the same to my surprise i receive sms that my policy is about to lapse i must make the payment to my policy Dear Two mountains client, Please note that your Policy TU116710 is about to Lapse. contact us on 0800668539. if you've paid kindly ignore. Good morning Thabang Hop this email find you well, I made the error with the reference number when I made the payment I have two policies with two mountains so I made two payment with same reference number can the payment be allocated to TU127610 Thabang Moswana Wed, Jan 7, 6:20 AM to Support, Innocent, me Good morning. FYA this is the response from Thabang then he kept quiet now the have the quads to tell me that my policy is about to lapse whereas they did not entertain my request, this a poor customer service
0
Replies (0)jM
UM
Una M
1 reviews | Active since Jan 2020
26 Jan 2026, 06:21
Decreased Benefits-TU44023 (Complaints Reference Number - TMU004920)
My mother has been with Two Mountain Funeral Services for over 12 years. She was on Plan F with a R30,000 benefit, plus an extended member benefit of R15,000, paying R150 per month. On 29 December 2025, I went to pay the policy and was assisted by Mercy. She told me the payout is now only R11,500 and she couldn’t even see the extended member details on the system. No one can explain why the benefit dropped, yet the premium has increased to about R172. Mercy said she would query management and call me back. Weeks later, no feedback, no documents, no resolution. Another consultant said it “could be a system error”, but that’s not acceptable when people’s money is involved. I was also told to take a new policy if we want a higher payout — which is ridiculous because we already have a policy. Warning to the public: Please check your Two Mountain policy benefits and request updated documents. Based on what we are experiencing, this company is starting to look like a **** and people must be very careful — your benefits can change without notice, and you may only find out when it’s too late.
Helpful (0)
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Una M
1 reviews | Active since Jan 2020
26 Jan 2026, 06:21
Decreased Benefits-TU44023 (Complaints Reference Number - TMU004920)
My mother has been with Two Mountain Funeral Services for over 12 years. She was on Plan F with a R30,000 benefit, plus an extended member benefit of R15,000, paying R150 per month. On 29 December 2025, I went to pay the policy and was assisted by Mercy. She told me the payout is now only R11,500 and she couldn’t even see the extended member details on the system. No one can explain why the benefit dropped, yet the premium has increased to about R172. Mercy said she would query management and call me back. Weeks later, no feedback, no documents, no resolution. Another consultant said it “could be a system error”, but that’s not acceptable when people’s money is involved. I was also told to take a new policy if we want a higher payout — which is ridiculous because we already have a policy. Warning to the public: Please check your Two Mountain policy benefits and request updated documents. Based on what we are experiencing, this company is starting to look like a **** and people must be very careful — your benefits can change without notice, and you may only find out when it’s too late.
0
Replies (0)JB
James B
1 reviews | Active since Jan 2020
20 Jan 2026, 12:19
Policy number TU206443 - Complaint about my policy number which lapsed before due date.
Good day Two Mountains, You promised to share the outcome of your investigation yesterday and today is the 20th still no email recieved. I believe the outcome is that you did not do a mistake on my policy to be elapsed cause sure what matters to you is for people to just make payment and keep them waiting another 6 months. What you doing is a day light *******. You can elapse my policy before my due day and claim that it wasn't a mistake and I have to get a new policy number and wait against for another 6 months. You do not care about your costumers, you are just ******s. Glenda 0810078380
Helpful (0)
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James B
1 reviews | Active since Jan 2020
20 Jan 2026, 12:19
Policy number TU206443 - Complaint about my policy number which lapsed before due date.
Good day Two Mountains, You promised to share the outcome of your investigation yesterday and today is the 20th still no email recieved. I believe the outcome is that you did not do a mistake on my policy to be elapsed cause sure what matters to you is for people to just make payment and keep them waiting another 6 months. What you doing is a day light *******. You can elapse my policy before my due day and claim that it wasn't a mistake and I have to get a new policy number and wait against for another 6 months. You do not care about your costumers, you are just ******s. Glenda 0810078380
0
Replies (0)JB
James B
1 reviews | Active since Jan 2020
16 Jan 2026, 09:55
Previous complain about Policy number TU206443 which ellapased before my payment due date
Good day Two Mountains Is been 6 days now complained about my Policy number TU206443 that was elapsed due to your mistakes of mixing my payment dates and nothing happened as yet, instead I just received an sms that my policy number has been changed because I now have to wait for 6 months before I can claim. I don't understand why are you too quick to do what benefits you instead of what benefits your customers. My complain was simply. " My policy was elapsed yet my payment date was not due" what's so difficult to resolve this matter? Glenda, 0810078380
Helpful (0)
|Replies (0)JB
James B
1 reviews | Active since Jan 2020
16 Jan 2026, 09:55
Previous complain about Policy number TU206443 which ellapased before my payment due date
Good day Two Mountains Is been 6 days now complained about my Policy number TU206443 that was elapsed due to your mistakes of mixing my payment dates and nothing happened as yet, instead I just received an sms that my policy number has been changed because I now have to wait for 6 months before I can claim. I don't understand why are you too quick to do what benefits you instead of what benefits your customers. My complain was simply. " My policy was elapsed yet my payment date was not due" what's so difficult to resolve this matter? Glenda, 0810078380
0
Replies (0)DN
David N
1 reviews | Active since Jan 2020
15 Jan 2026, 08:27
Unauthorised Debits After Policy Cancellation
I am writing to raise a serious complaint regarding unauthorised debits from my account after the cancellation of my policy. On 28 October 2025, I cancelled my Two Mountains policy, Policy Number: TU165574, and received written confirmation that the policy was cancelled effective from that date. The letter clearly stated that all premiums, benefits, and features related to this policy would cease immediately. Despite this confirmation, Two Mountains has continued to *****ulently debit my account since November 2025. Each time I contact your agents, I am told the matter will be escalated to the finance department, yet no action is taken, and the deductions persist. This conduct is unacceptable and amounts to unauthorised and *****ulent activity. I demand the following actions without delay: (1) Immediate cessation of all further debits from my account. (2) Written confirmation that this issue has been resolved. If this matter is not addressed promptly, I will escalate it to the relevant regulatory authorities and consider legal action.
Helpful (0)
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David N
1 reviews | Active since Jan 2020
15 Jan 2026, 08:27
Unauthorised Debits After Policy Cancellation
I am writing to raise a serious complaint regarding unauthorised debits from my account after the cancellation of my policy. On 28 October 2025, I cancelled my Two Mountains policy, Policy Number: TU165574, and received written confirmation that the policy was cancelled effective from that date. The letter clearly stated that all premiums, benefits, and features related to this policy would cease immediately. Despite this confirmation, Two Mountains has continued to *****ulently debit my account since November 2025. Each time I contact your agents, I am told the matter will be escalated to the finance department, yet no action is taken, and the deductions persist. This conduct is unacceptable and amounts to unauthorised and *****ulent activity. I demand the following actions without delay: (1) Immediate cessation of all further debits from my account. (2) Written confirmation that this issue has been resolved. If this matter is not addressed promptly, I will escalate it to the relevant regulatory authorities and consider legal action.
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Replies (0)