Marche A

Unauthorised policy

Someone from two mountains signed my grandmother up for policy she never gave consent nor authorised and I sent numerous emails and phoned for them to cancel the policy and refund her money but they very dismissive and makes empty promises,first they said they will refund her within 7 days and now it's 7 days later and they yet have another excuse say now they can't seem to allocate the premium yet they have the policy number,it's wrong to **** the elderly like this ,can someone please do something about this