Auto & General
Claimed Business
Auto & General
Claimed Business
6,070 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Auto & General
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Auto & General shows a polarised customer experience profile. Agent Quality (4.0) and Communication (3.6) earn strong praise when consultants are engaged, with customers frequently naming specific agents. However, Claims Handling (2.8) remains the weakest area, with repeated complaints about delays, poor updates, and rejected claims. Pricing transparency (3.2) and Repair Quality (2.9) show mixed results, often tied to claim outcomes.
TrustIndex
9.5
Jun '25 - May '26
Based on recent customer reviews, Auto & General shows a polarised customer experience profile. Agent Quality (4.0) and Communication (3.6) earn strong praise when consultants are engaged, with customers frequently naming specific agents. However, Claims Handling (2.8) remains the weakest area, with repeated complaints about delays, poor updates, and rejected claims. Pricing transparency (3.2) and Repair Quality (2.9) show mixed results, often tied to claim outcomes.
Auto & General's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name individual consultants like Nathan Chetty, Sashin Madurai, Faheem, and Saadya as exceptional. Praise centres on patience, professionalism, friendliness, and willingness to explain policies clearly. Many reviewers credit specific agents for retaining their business.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I’m very disappointed with auto general,they choose cheap repair shops and my vehicle was repaired less than a year and the paint is peeling off already. I have been requesting call back since I took my vehicle back and no communication. Absolutely bad service! I want my vehicle repaired properly
1 reviews | Active since Jan 2020
I’m very disappointed with auto general,they choose cheap repair shops and my vehicle was repaired less than a year and the paint is peeling off already. I have been requesting call back since I took my vehicle back and no communication. Absolutely bad service! I want my vehicle repaired properly
1 reviews | Active since Jan 2020
The worst insurance company,they took my car and I could not submit a claim, the call centre agents are useless they tell you lies and you wait their empty promises, useless company to have your things for insurance and no one will help
1 reviews | Active since Jan 2020
The worst insurance company,they took my car and I could not submit a claim, the call centre agents are useless they tell you lies and you wait their empty promises, useless company to have your things for insurance and no one will help
The most common complaint about Auto & General, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Many customers appreciate premium reviews that lower costs through retention agents. However, recurring complaints involve unauthorised debits after cancellation, unexplained annual increases, hidden excess charges at claim time, and refund delays stretching weeks or months.
Auto & General has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 6,070 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 35 min. Hellopeter has tracked Auto & General across 26,249 total reviews. How is the TrustIndex calculated? →