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oobainsure

Verified Business
1,211 Reviews (last 12 months)
Responds in 7 hours 17 min
AI Review Summary

Based on recent customer reviews, oobainsure delivers a strongly positive experience in agent quality and day-to-day communication, with customers consistently praising named consultants for patience, professionalism, and clear explanations. However, a recurring pattern of frustration emerges around claims handling, where delays, rejections, and poor follow-up significantly damage trust. Pricing transparency and repair quality show mixed but generally positive results, with notable exceptions during complex claims.

Top Strengths:

  • Agent Quality & Customer Care: Customers repeatedly name specific agents like Carmz, Lee, Haanim, Nicalin, and Renatta as empathetic, patient, and knowledgeable. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuine human connection.
Service Quality Ratings
Industry: 2.7Best: 4.1 (Platinum Life)
Industry: 3.1Best: 4.5 (CLC)
Industry: 3.8Best: 4.7 (Old Mutual Insure)
Industry: 2.6Best: 4.2 (Prime South Africa)
Industry: 2.6Best: 4.3 (CLC)
Overall AI Score
3.8
Industry: 3.1Best: 4.3 (MiWayLife)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
9.8Trustindex Rating
#12Ranked In Insurance
0.1 HrsAverage Time To Reply
64 NPSRecommended: Very Likely

Replied to 94% of negative reviews

Typically takes less than 7 hours 36 min to reply

Review Distribution
4.63|1,211 Reviews

May '25 - Apr '26

5(85.8%)
4(7.1%)
3(0.4%)
2(0.1%)
1(6.6%)

Recent reviews (1,211)

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Popular mentions

K
Kurt

1 reviews | Active since Jan 2020

19 Mar 2026, 10:05

Very very good servi...

Very very good service from nicalin, and my issue was resolved very quick.

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L
Lizeka

1 reviews | Active since Jan 2020

19 Mar 2026, 09:30

Mandy explained ever...

Mandy explained everything clearly to me and I was able to understand what was said.

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L
Lizelle

1 reviews | Active since Jan 2020

19 Mar 2026, 09:02

Its nice to get such...

Its nice to get such friendly, knowledgeable service in my own language

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A
Abigaile

1 reviews | Active since Jan 2020

18 Mar 2026, 21:35

Carmelita was very h...

Carmelita was very helpful during this process We appreciate her

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S
Siphokazi

1 reviews | Active since Jan 2020

18 Mar 2026, 13:17

Carmelita service wa...

Carmelita service was good, I now have a clear understanding of Oabainsure

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TH
Tasneem Hoosen

1 reviews | Active since Jan 2020

18 Mar 2026, 09:44

Mandy recapped my in...

Mandy recapped my insurance in a summary, bubbly clear and concise

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T
Titus

1 reviews | Active since Jan 2020

16 Mar 2026, 17:56

The experience was very nice

The experience was very nice.The consultant was friendly and made sure i understand

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I
Isabella

1 reviews | Active since Jan 2020

16 Mar 2026, 17:04

Carmz was clear in her explanations, I understood everything she was saying

Carmz was clear in her explanations, I understood everything she was saying. Despite the fact that she was ill, her energy was positive and she was friendly.

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