

Based on recent customer reviews, oobainsure receives strong praise for agent professionalism and communication during onboarding, but faces significant criticism around claim rejections and repair coordination. Customers consistently name specific consultants like Lee, Carmz, Mandy, and Nicalin for excellent service, while frustrations centre on declined claims, debit order issues, and slow third-party repair work.
Replied to 93% of negative reviews
Reply time on negative reviews: 8h 6m
TrustIndex
9.4
Ranking
#12
in Home Insurance
Reply Time
7h 37m
NPS Score
64
Recommended: Very Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 8h 6m
Jun '25 - May '26
Based on recent customer reviews, oobainsure receives strong praise for agent professionalism and communication during onboarding, but faces significant criticism around claim rejections and repair coordination. Customers consistently name specific consultants like Lee, Carmz, Mandy, and Nicalin for excellent service, while frustrations centre on declined claims, debit order issues, and slow third-party repair work.
oobainsure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants including Lee Groenewald, Carmz, Mandy, Haanim, and Nicalin for patient, professional, and friendly service. Agents are praised for clear explanations, especially for first-time home buyers, and going above and beyond expectations.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Very friendly and very professional with a bit of humor
1 reviews | Active since Jan 2020
Very friendly and very professional with a bit of humor
The most common complaint about oobainsure, based on Hellopeter's AI analysis of recent customer reviews, is Repair & Service Provider Quality. Geyser and plumbing claims often resolved within hours by efficient contractors, with Nicalin frequently praised for follow-up. However, several reviews describe contractors leaving damage unrepaired, breaking ceilings, poor workmanship, and insurers not accountable for third-party failures.
oobainsure scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 2.9. Their strongest theme is Agent Quality (4.4); their weakest is Claims Handling (2.8). The top AI-rated Insurance business on Hellopeter is CLC (4.6). How is the AI Score calculated? →
oobainsure has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 1,224 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 8 hours 6 min. Hellopeter has tracked oobainsure across 3,450 total reviews. How is the TrustIndex calculated? →