Based on recent customer reviews, oobainsure delivers a strongly positive experience in agent quality and day-to-day communication, with customers consistently praising named consultants for patience, professionalism, and clear explanations. However, a recurring pattern of frustration emerges around claims handling, where delays, rejections, and poor follow-up significantly damage trust. Pricing transparency and repair quality show mixed but generally positive results, with notable exceptions during complex claims.
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name specific agents like Carmz, Lee, Haanim, Nicalin, and Renatta as empathetic, patient, and knowledgeable. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuine human connection.
Replied to 94% of negative reviews
Typically takes less than 7 hours 36 min to reply
TrustIndex
9.8
Score
Ranking
#12
in Insurance
Avg Reply
0.1
Hours
NPS Score
64
Recommended: Very Likely
Replied to 94% of negative reviews
Typically takes less than 7 hours 36 min to reply
May '25 - Apr '26
Recent reviews (1,211)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Mandy recapped my in...
Mandy recapped my insurance in a summary, bubbly clear and concise
1 reviews | Active since Jan 2020
Mandy recapped my in...
Mandy recapped my insurance in a summary, bubbly clear and concise
1 reviews | Active since Jan 2020
Carmz was clear in her explanations, I understood everything she was saying
Carmz was clear in her explanations, I understood everything she was saying. Despite the fact that she was ill, her energy was positive and she was friendly.
1 reviews | Active since Jan 2020
Carmz was clear in her explanations, I understood everything she was saying
Carmz was clear in her explanations, I understood everything she was saying. Despite the fact that she was ill, her energy was positive and she was friendly.

