Momentum Insure
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Insure receives strong praise for frontline consultants who go above expectations and deliver personalised, friendly service. Premium reviews and retention discounts are widely appreciated. However, claims handling reveals significant friction, with customers reporting prolonged delays, rejected claims citing wear and tear, and poor communication during disputes. Service provider quality and proactive status updates during claims also draw consistent criticism, creating a stark contrast between sales/service interactions and the actual claims experience.
Replied to 82% of negative reviews
Reply time on negative reviews: 1h 48m
TrustIndex
9.6
Ranking
#8
in Home Insurance
Reply Time
1h 17m
NPS Score
59
Recommended: Very Likely
Replied to 82% of negative reviews
Reply time on negative reviews: 1h 48m
Jun '25 - May '26
Based on recent customer reviews, Momentum Insure delivers consistently strong frontline service through named consultants who go above and beyond, with particular praise for retention agents and claims handlers. However, the business faces material challenges with claims handling delays, repair quality oversight, and communication breakdowns during complex or disputed claims, where customers describe being passed between departments without resolution.
Momentum Insure's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers overwhelmingly praise individual consultants by name, describing them as professional, patient, and willing to go the extra mile. Agents like Tawfeeq Saint, Siyanda Mkize, Lauren Jones, and James Sekgobela receive repeated mentions for empathy, knowledge, and dedication to resolving queries.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am extremely disappointed with the service provided by Momentum and Thomson Body Panelbeaters. After an entire day on the phone, being transferred repeatedly without resolution, I expected a better outcome. My car has been with them for panel beating for five months, and despite their assurance that the issue would be resolved, I was left disappointed when the car displayed warning lights and went into limp mode as soon as I drove it home after the supposed repairs. I am still waiting for the vehicle to be collected and for someone to take accountability for the towing costs.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service provided by Momentum and Thomson Body Panelbeaters. After an entire day on the phone, being transferred repeatedly without resolution, I expected a better outcome. My car has been with them for panel beating for five months, and despite their assurance that the issue would be resolved, I was left disappointed when the car displayed warning lights and went into limp mode as soon as I drove it home after the supposed repairs. I am still waiting for the vehicle to be collected and for someone to take accountability for the towing costs.
1 reviews | Active since Jan 2020
I have been helped by these 2 wonderful employees, Layla Morris and Keelin Govender . They were very informative and very well spoken and respectful. Truly a good experience and a sense of guidance from both of them. Thank you both!.
1 reviews | Active since Jan 2020
I have been helped by these 2 wonderful employees, Layla Morris and Keelin Govender . They were very informative and very well spoken and respectful. Truly a good experience and a sense of guidance from both of them. Thank you both!.
The most common complaint about Momentum Insure, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims experiences are highly polarised. Simple windscreen and small claims are often resolved within days with praise. Larger or disputed claims face prolonged investigations, repeated documentation requests, rejections citing wear and tear, and months of delays causing significant customer distress.
Momentum Insure scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Claims Handling (2.3). The top AI-rated Short Term Insurance business on Hellopeter is Bloom (4.2). How is the AI Score calculated? →
Momentum Insure has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 2,476 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 1 hour 48 min. Hellopeter has tracked Momentum Insure across 27,278 total reviews. How is the TrustIndex calculated? →