MH
Mahomed H
Active since Feb 2011
373
Reviews
0
Industries
Reviews
373 reviews2 weeks ago
Re: CP1092399MS/Clarification Regarding Premium Increase and Recovery Process
Good day Dear William, Trust you are well. Further to your comments below, I would like clarity on whether I am now considered a high-risk client despite having provided the Traffic Registration Number (TRN) of the foreign national who collided with my vehicle. I am concerned that your underwriters increased my insurance premium on the basis that recovery of the excess and damages may not be possible, even though I fully cooperated and supp**** the relevant TRN details. I have already been required to pay the excess R3500, and I would appreciate confirmation that I will not be unfairly prejudiced or penalised due to circumstances beyond my control. Kindly clarify your position regarding: Recovery of the excess paid; Recovery of damages from the third party; and Whether this incident will negatively impact my premium or risk profile. I remain very concerned that I may be treated unfairly despite having provided all available information relating to the third party involved. Kind regards, Very Concerned Client M Hassen
2 replies
3 weeks ago
No payments received
Dear Yoco Finance and IT Support Team, I am formally escalating an unresolved matter regarding failed payments R820 that, to date, have still not been received or properly reconciled on my account. I have spent several hours communicating with various departments, repeatedly explaining the issue while being transferred from one representative to another without resolution. Based on the evidence and transaction records already provided, it appears that the funds in question are not reflecting within Yoco’s archives or systems. In addition, I am currently unable to access my profiles correctly, as the accounts appear to be conflicting with one another. This access issue is further preventing me from verifying transactions and managing my account properly. I kindly request the following as a matter of urgency: A full investigation by both the Finance and IT Departments. Confirmation of the status and location of the failed payments. Resolution of the profile/account conflict preventing access. A written update with clear timelines for resolution. I have already supp**** supporting evidence and am prepared to resend any required documentation if necessary. Please treat this matter as urgent, as it has already caused significant inconvenience and loss of time. Kind regards,
0 replies
1 month ago
Incomplete item received.
Purchased item only to find the teller did not provide the belt with the gown, will need to return item. Thank you for the inconvenience.
0 replies
1 month ago
Inappropriate after sales service
Having issues unable to use my yoco device powers on and off referred to chatbot to no avail, no outlets to assist
1 reply
1 month ago
Re: CP1092399MS - Urgent Follow-Up: Outstanding Excess Refund and Concern Regarding Premium Increase After Non-Fault Accident
Please advise. I have submitted the Accident Report Numbers for both vehicles A and B, including the licence details of both vehicles and drivers, together with the photographs and registration documents. Despite having submitted all the required information, I have still not recovered my excess payment of R3,500 to date. I am also concerned that my insurance premiums may be increased, despite the incident not being my fault and all supporting documentation having been provided. I would appreciate your urgent assistance and feedback regarding both the refund of my excess and confirmation that my premiums and driver risk profile will not be unfairly affected.
1 reply
1 month ago
Proof of Payment and Clarification Regarding Suspension Notice
Good day Dear Ms Lucas, Kindly note that, as discussed this morning, I requested your banking details in relation to the attached payment, as is evident from the email correspondence and telephonic conversation this morning. Please acknowledge receipt of this email and the attached proof of payment. I would also appreciate it if you could update the administration department, as I have received a suspension notice, which is quite concerning and confusing. You previously advised that a double debit would be processed in June 2026; however, I have already made the attached payment for your attention and perusal. I kindly request clarification on the status of my account and confirmation that the necessary updates will be made to avoid any interruption of services. Kind regards, Concerned Client
1 reply
1 month ago
Inappropriate deception
I hereby submit a formal complaint regarding the handling of my partner's insurance claim with Outsurance , as well as the continued lack of access to my policy documentation and the resulting prejudice I am currently experiencing. Despite multiple requests, I have not been provided with my full policy documentation. Consequently, I am unable to independently verify critical policy details, including the inception date and the applicable excess amount. I must emphasise that I am significantly challenged in this regard, as I have still not received the requested documents to date. Following a rear-end collision on 30 April 2026, in which I was not at fault, my vehicle was towed. The South African Police Service accident report number 311/04/2026 was issued in relation to this incident. Since the vehicle was towed, I have not received any electronic confirmation of the vehicle’s condition at the time of collection. This includes recorded mileage, fuel level (noted as a full tank of petrol), and photographic evidence of the vehicle and odometer. Furthermore, I was only informed—after making enquiries—that my vehicle had been taken to an Auction Nation yard. I have since been advised that Auto Stars Panelbeaters are still attempting to locate and collect the vehicle. This lack of transparency and breakdown in communication has resulted in unnecessary delays and considerable distress. To date, I have not received the vehicle assessment report outlining the scope of repairs, including parts and labour. While I have been informed that the estimated repair cost is R68,757, I have not been provided with supporting documentation to substantiate this amount. In addition, I have not been provided with a list of alternative approved panel beaters, which further limits my ability to make informed decisions regarding the repair of my vehicle. I also note that, despite the accident being a rear-end collision in which I was not at fault, there has been no recovery of the excess from the third party who collided with my vehicle. I request clarity on the status of this recovery process. All required documentation was submitted on 30 April 2026, including: Vehicle details (Vehicle A and Vehicle B) Driver’s licence and identity documentation Vehicle registration details Photographs of both vehicles SAPS accident report (No. 311/04/2026) Full accident report and supporting evidence As a direct result of this incident, I am currently without adequate transport, which has significantly impacted my daily mobility. Additionally, I have sustained physical injuries and may require further medical attention should symptoms persist. I also require urgent clarification regarding the excess amount, as there is a discrepancy between the amount currently indicated (R6,560) and the amount previously reflected on the Outsurance mobile application (R6,500). Given the circumstances and ongoing delays, I formally request that this matter be escalated for urgent review and that a cash settlement be considered. Based on the current estimate, the net settlement value is approximately R62,197. A cash settlement would enable me to proceed with repairs through my preferred approved panel beaters without further delay due to Outsurance limitations. I kindly request that the following be provided as a matter of urgency, and that all matters be clarified from the date of the incident (30 April 2026): Full policy documentation Written confirmation of the correct excess amount Complete vehicle assessment and repair report Electronic collection report (including mileage, fuel level, and photographs) Written confirmation of the current location and custody chain of the vehicle A list of alternative approved panel beaters Status update on recovery of the excess from the third party Written confirmation on whether a cash settlement will be approved Should this matter not be resolved promptly and satisfactorily, I will have no alternative but to escalate the complaint to the relevant Insurance Ombudsman for formal investigation and relief. I trust that this matter will receive the urgent attention it warrants.
7 replies
1 month ago
CMS87542
Dear Discovery Team, I trust you are well. Following my conversation with your team 05/05/2026, I was advised that both Macrodentin and Urton are covered as PMB medications until April 2027, and that no co-payment should be required. However, this information appears to contradict the recent charge app**** under CMS reference number 87542, as well as the contents of the attached letter from the Medical Ombudsman,Urodynamic report and Dr Urry, which suggests otherwise. Additionally, over the past few months, I have not been required to make any co-payments for either medication, further highlighting this inconsistency. This is despite my neuropathic bladder condition, for which I have been receiving these medications without any co-payment. The sudden introduction of a co-payment, together with an increase in my monthly medical premium, appears to be inconsistent and has been app**** inappropriately. It is also important to note that both medications being supp**** are already generic options, which further raises concern regarding the application of a co-payment. Furthermore, on the occasions where I did make payments, I was subsequently requested to submit all receipts for reimbur*****t. This introduces yet another contradictory requirement, leaving the patient out of pocket and adding to the overall confusion regarding my benefits and coverage. This matter is of urgent concern, as I am currently without my prescribed medication, despite Dr Urry having provided a renewed script. I kindly request your urgent clarification regarding: My current PMB coverage status for Macrodentin and Urton The reason for the co-payment of R196.02 under reference 87542 The basis for the recent increase in my monthly medical premium The reason for being asked to pay upfront and then submit receipts for reimbur*****t Confirmation that the necessary updates will be made to prevent further delays at the pharmacy Your prompt assistance in resolving this issue would be greatly appreciated, as it is directly impacting my ability to access essential medication. Thank you for your attention to this matter. Kind regards, M. Hassen
2 replies
1 month ago
Request for Transparency and Itemised Expenses Re: Levy Invoice for Peach Orchard - May 2026 (BPEA00054B)Request for Itemization of Metro Fibre Expense
Dear Ilonka, Good day. I would like to reiterate my request for a clear and fully itemised breakdown of all expenses. Transparency in this matter is essential for accurate accounting and tax compliance. I was not aware, based on discussions at the AGM, that expenses would be incorporated into the levy without detailed disclosure, as you have indicated. Furthermore, I had no understanding that such hidden or undisclosed expenses would affect the fundamental accounting principle of transparency. The inclusion of these amounts within levies, as you mentioned was proposed by the body corporate, may place owners in a position of non-compliance with tax requirements. I would appreciate your clarification on this point. It also appears that this approach was introduced by the Pretor executive managing agent without prior notice, whereas historically, under the trustees, expenses were consistently provided separately and fully itemised. Clarity on the reason for this change in practice would be appreciated. Additionally, the lack of response to both my previous requests and the owners’ attempts to contact you has raised concern. Open and timely communication would help address these issues and maintain trust. I would appreciate your prompt attention to this matter and a comprehensive response. Kind regards, Very concerned owners
0 replies
1 month ago
Re: Urgent: PMB Medication Update Request/ membership no 69085157/0;Query Regarding PMB Coverage and Additional Payment/ PMD15102194-0Re: Urgent: PMB Medication Update Request/ membership no 690851570 -MailRef#3852453792#-
Dear Dis-Chem Team, Trust you are well. I refer to my previous query regarding the additional payment of R196.02 for my medication, despite confirmation from Discovery that my PMB cover for Urontin and Macrodentin is valid until 2026. Please also note that an updated prescription/script was sent to you on 6 March 2027. Kindly confirm that this has been received and processed, and advise if this has any impact on the additional amount being requested. I would appreciate your clarification on this matter, as I remain concerned about the sudden charge of R196.02. Have left several messages with to no avail. Kind regards, M Hassen A concerned patient
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (0.5361930294906166%)
3 Star
2 (0.5361930294906166%)
2 Star
0 (0%)
1 Star
369 (98.92761394101876%)