MT
Mandla T
Active since Apr 2010
52
Reviews
0
Industries
Reviews
52 reviews1 month ago
AMAZING EXPERIENCE
As a first-time home buyer, the entire home loan process can feel overwhelming with so many things to understand. I recently received a great home loan offer from ABSA, and today I had the pleasure of speaking with one of their consultants, Lungile Phefo. Although the purpose of her call was simply to offer building insurance for my new property, the experience turned out to be far more valuable than I expected. Being a first-time buyer, I naturally had many questions. Lungile did not rush the conversation or treat it as just another routine call. Instead, she patiently took the time to explain everything clearly and thoroughly, ensuring that I fully understood not only the building insurance but also several important aspects of my home loan. Her professionalism, patience, and genuine willingness to help made the entire conversation incredibly reassuring. By the end of the call, I felt far more confident and informed about my new journey as a homeowner. If ABSA has consultants like Lungile representing them, then it truly confirms why I have proudly banked with ABSA for over 25 years. Thank you, Sis Lungi, for such an outstanding customer experience. Please continue delivering the same level of care and excellence to other customers. It truly makes a difference. THANK YOU!
53 replies
1 month ago
Terrible Service
Extremely poor service and very disappointing experience. Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable. Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days. I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable. The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service. I would strongly suggest improvements in customer communication, service management, and staff training.
0 replies
4 months ago
Non-Receipt of Contract Benefits – Samsung Galaxy S25 FE Deal+ AHUL not set
I am writing to formally lodge a complaint regarding a new cellphone contract concluded through Vasco Connect, which has not been fulfilled as agreed. On 09 December 2025, I requested a call-back via the MTN online platform and was contacted by Vasco Connect, where I was assisted by a consultant named Lungani Xaba. During this call, I explicitly confirmed and agreed to the Samsung Galaxy S25 FE deal, which was advertised as including a Samsung Tablet, on a 24-month contract. The handset was delivered on Friday, 12 December 2025; however, the tablet was not included. I subsequently contacted the Vasco Connect WhatsApp support channel to request assistance and clarification regarding the missing benefit, but to date, no response has been received. Furthermore, during the sales process, I was advised that the contract would be activated as an open line. I specifically requested that the AHUL be adjusted to R0, which the consultant confirmed would be done prior to activation. Upon reviewing the line after activation, I noted that the AHUL was incorrectly set to R2,300, which is not aligned with what was agreed upon. This error could have resulted in unintended financial exposure and reflects poorly on sales accuracy and customer care. I hereby request the following: Written confirmation of how and when the Samsung Tablet included in the deal will be redeemed or delivered. Immediate correction and confirmation that the AHUL has been adjusted to R0, as agreed during the sale. An explanation for the lack of response on the official Vasco Connect WhatsApp support channel. I trust this matter will be treated with urgency. Should I not receive satisfactory feedback within a reasonable timeframe, I will be compelled to escalate the matter further. I look forward to your prompt response and resolution.
0 replies
4 months ago
Amazing Experience with ****nio (agent)
Amazing Experience with ****nio (agent). He went out of his way to ensure my query resolved
53 replies
4 months ago
Musa was amazing
Musa was amazing. Got my car sorted in less than an hour (roadside assistance)
53 replies
8 months ago
R200 Unpaid Debit Charge
Telkom has to be thee worst telecommunication company in South Africa. I have been reading a lot of negative reviews about their R200 charge for unpaid debit orders. I feel victim to this nonsense without even knowing about it. Now, July 2025 was the last month of the contract term. Bear in mind that over the past 36months, I have been honoring my debit orders. But to my surprise, on the last month, I get the charge. When I went to a Telkom store, I was given a statement of which I was under the impression that the R202 was pro-rata for the last month. So I paid it without knowing anything. Then I get notifications that I still have to settle the account with an amount of R326. But the statement i received shows that I paid everything. *** is Telkom doing? I am OFFICIALLY DONE WITH TELKOM. No more.
0 replies
10 months ago
Irritating and Unprofessional Call Centres
For months now, I have been getting calls from call centres on behalf of CarTrack. Today, I got fed up as one of the call centres (Name: 1Touch BPO) - agent name as per agent is Loyiso Juta who could not advise what POPIA is about. On top of that, I am a CarTrack customer, but I am getting such sales calls. Please, can you delete my number from all these call centres or I will cancel my contract with CarTrack because I am fed up!
212 replies
14 months ago
Called in to add my new device on to my household content and spoke to an amazing lady, with an amazing name - Tshwari
Called in to add my new device on to my household content and spoke to an amazing lady, with an amazing name - Tshwari. She was very courteous and welcoming. Explained everything to me. Good telephone etiquette as she notified me every 15 sec while on hold to what she was doing. Glad to have interacted with her👍🏾 #KeepUpTheGoodService
53 replies
14 months ago
Unprofession behaviour - no knowledge of POPIA
Just received a call from a sales agent who calls himself SILVER from Netstar in Durban. Upon asking him about POPIA, he advised that he has no knowledge of it as my information was retrieved from their database. Not sure what database he is referring to as I have never had any dealing with Netstar. I asked him to call his supervisor, he advised that he is also the supervisor. He also mentioned that since I know about this POPIA, I need to educate or train him about it. Such unprofessional behavior should be dealt with by the company, or I will take legal action against Netstar
333 replies
15 months ago
Unprofessional and annoying Sales Calls
I am a Cartrack client but for the 8th time this year (and late last year), I have been getting sales or lead warming calls asking if I would be interested in Cartrack. How when I am a client already. Or should one cancel this package, go to another service provider so that I may be able to love your calls. Like I am feed up with unprofessional sales agents hanging up when one tells them that one has the service already. It ****es me off that telephone etiquette is no longer the norm these days!!
53 replies
Review Distribution
5 Star
17 (32.69230769230769%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.9230769230769231%)
1 Star
34 (65.38461538461539%)