Xneelo
Verified Business
Xneelo
Verified Business
120 Reviews (last 12 months)
Responds in 2 hours 42 min
AI Review Summary
Based on recent customer reviews, Xneelo delivers an overwhelmingly positive customer experience, anchored by an exceptional technical support team that customers repeatedly praise by name. The hosting provider earns strong scores across all five themes, with Customer Service & Support Quality (4.6) as its standout strength. However, a recurring minority of reviews highlight declining response times, billing transparency concerns, and occasional critical hosting failures that significantly impact trust.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Keegan, Zane, Prentholl, and Henry are consistently praised for patience, technical expertise, and going above and beyond. Customers describe single-interaction resolutions and genuine care.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Web Hosting
2 hours 42 minutesAverage Time To Reply
65 NPSRecommended: Very Likely
Replied to 69% of negative reviews
Typically takes less than 1 hour 40 min to reply
TrustIndex
0
Score
Ranking
#2
in Web Hosting
Avg Reply
2 hours 42 minutes
NPS Score
65
Recommended: Very Likely
Replied to 69% of negative reviews
Typically takes less than 1 hour 40 min to reply
Review Distribution
4.5|120 Reviews
May '25 - Apr '26
5(85.3%)
4(1%)
3(0%)
2(0%)
1(13.7%)
5(85.3%)
4(1%)
3(0%)
2(0%)
1(13.7%)
Recent reviews (120)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
HB
Herman B
1 reviews | Active since Jan 2020
18 Mar 2026, 06:35
World-Class Service Delivered with Care and Precision!
I don’t usually write reviews like this, but this one is absolutely deserved. I recently had an interaction with Chloe from the Accounts department at xneelo, and I can honestly say it was one of the most impressive customer service experiences I’ve ever had. At the time, I was extremely frustrated — to put it mildly. However, Chloe handled the situation with a level of calmness, professionalism, and genuine friendliness that immediately stood out. Not only did she manage to completely defuse the situation, but she also took the time to clearly and kindly explain what had happened and why. What truly sets Chloe apart is her ability to turn a negative experience into a positive one. Her approach wasn’t just about resolving an issue — it was about making sure I felt heard, understood, and respected throughout the process. To be completely honest, if it hadn’t been for Chloe, I would have seriously considered moving away from xneelo altogether and even exploring becoming a reseller elsewhere. That’s how impactful this interaction was. xneelo is already one of the best hosting providers in South Africa, but employees like Chloe are what elevate a company from being great locally to being truly world-class. On a global scale, Chloe is without a doubt one of the most exceptional, capable, and professional individuals I’ve had the pleasure of dealing with. She is an absolute asset to the company and deserves every bit of recognition — whether that’s a bonus, promotion, or any form of acknowledgment. Thank you, Chloe, for your outstanding service. You’ve not only retained a customer — you’ve earned long-term loyalty
Helpful (0)
|Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
18 Mar 2026, 06:35
World-Class Service Delivered with Care and Precision!
I don’t usually write reviews like this, but this one is absolutely deserved. I recently had an interaction with Chloe from the Accounts department at xneelo, and I can honestly say it was one of the most impressive customer service experiences I’ve ever had. At the time, I was extremely frustrated — to put it mildly. However, Chloe handled the situation with a level of calmness, professionalism, and genuine friendliness that immediately stood out. Not only did she manage to completely defuse the situation, but she also took the time to clearly and kindly explain what had happened and why. What truly sets Chloe apart is her ability to turn a negative experience into a positive one. Her approach wasn’t just about resolving an issue — it was about making sure I felt heard, understood, and respected throughout the process. To be completely honest, if it hadn’t been for Chloe, I would have seriously considered moving away from xneelo altogether and even exploring becoming a reseller elsewhere. That’s how impactful this interaction was. xneelo is already one of the best hosting providers in South Africa, but employees like Chloe are what elevate a company from being great locally to being truly world-class. On a global scale, Chloe is without a doubt one of the most exceptional, capable, and professional individuals I’ve had the pleasure of dealing with. She is an absolute asset to the company and deserves every bit of recognition — whether that’s a bonus, promotion, or any form of acknowledgment. Thank you, Chloe, for your outstanding service. You’ve not only retained a customer — you’ve earned long-term loyalty
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Replies (0)DC
DO
CS
Christie S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:39
Henry
Incredible assistance from Henry. He went above and beyond to help me multiple times. I am so grateful!
Helpful (0)
|Replies (0)CS
Christie S
1 reviews | Active since Jan 2020
11 Mar 2026, 08:39
Henry
Incredible assistance from Henry. He went above and beyond to help me multiple times. I am so grateful!
0
Replies (0)WB
Willi B
1 reviews | Active since Jan 2020
6 Mar 2026, 09:33
A Seamless Domain Support Experience
Michelle Slabber was fantastic to deal with. She helped me resolve a domain issue this morning with incredible speed and a genuinely positive attitude. Friendly, efficient, and clearly excellent at what she does. The turnaround time was impressive and the whole experience was seamless.
Helpful (0)
|Replies (0)WB
Willi B
1 reviews | Active since Jan 2020
6 Mar 2026, 09:33
A Seamless Domain Support Experience
Michelle Slabber was fantastic to deal with. She helped me resolve a domain issue this morning with incredible speed and a genuinely positive attitude. Friendly, efficient, and clearly excellent at what she does. The turnaround time was impressive and the whole experience was seamless.
0
Replies (0)HC
Hlayisani C
1 reviews | Active since Jan 2020
5 Mar 2026, 09:39
worst hosting service I've ever used.
worst email hosting service ever how can it take me 3 hours with a chat bot to set up my email only to be kicked out the very next morning after receiving mails the day before and I'm running a business. will migrate to Afrihost this is some BS. you cant even speak to someone on the telephone
Helpful (0)
|Replies (0)HC
Hlayisani C
1 reviews | Active since Jan 2020
5 Mar 2026, 09:39
worst hosting service I've ever used.
worst email hosting service ever how can it take me 3 hours with a chat bot to set up my email only to be kicked out the very next morning after receiving mails the day before and I'm running a business. will migrate to Afrihost this is some BS. you cant even speak to someone on the telephone
0
Replies (0)WP
Wendy P
1 reviews | Active since Jan 2020
3 Mar 2026, 21:08
Thanks Xneelo for a great support team!
Moving from another service provider to Xneelo was a long and complex process. As someone who is not highly technical, I often felt out of my depth, however, the patience and persistence of the support team made all the difference. They never gave up on us, and through continued effort we were able to make steady progress. In the end, the transition was absolutely worth it. A special mention goes to Seymone, whose support and guidance were invaluable throughout the process.
Helpful (0)
|Replies (0)WP
Wendy P
1 reviews | Active since Jan 2020
3 Mar 2026, 21:08
Thanks Xneelo for a great support team!
Moving from another service provider to Xneelo was a long and complex process. As someone who is not highly technical, I often felt out of my depth, however, the patience and persistence of the support team made all the difference. They never gave up on us, and through continued effort we were able to make steady progress. In the end, the transition was absolutely worth it. A special mention goes to Seymone, whose support and guidance were invaluable throughout the process.
0
Replies (0)TS