An apology for my inconvenience

So awful. Paid a packet to move my goods from Jhb to durban and after almost 60% of my items being damaged (including major appliances that no longer work) The e owner Maria, informed me that she doesn't know what to do. She apologized for the inconvenience and costs incurred to me. When I informed her that an apology was not enough - she informed it was all I was going to get. Please do not use unless you're willing to accept an apology in return for damaged goods.