Bad Service , Undermining a client and causing a lot of strain

I like to formal lay a complaint about Ronald , cae registration DB29PYGP.Yersterday i logged a call at pm for road side assist because my tryre was flat in Northgate Parking lot Banking mall entrance.They called me and ask if I have tools I told them No, I only have a jack and they asked the model of the car and if I have a spare wheel in good condition and replied yes, repeatedly they ask if I have a crank(tool used to take out the spare wheel underneath the car) and I said no.Johan came to check whats happening and gave me advise on other things he was very helpful and he called the guys to come and assist with the tyre and I had him on the phone saying they must bring the tools as I don't have them crank been mentioned there.Ronald came with his buddy and I told them i need to insert the spare wheel so that I can take the car to tyre specialist to check for me the suspension and all that to submit to the insurance.The came and they did not have the tools they tried to do it but failed , I told them I need this service they were now aggressive and rude to me , they told me they are not going to be paid for this job , they don't have the crank and there is nothing they can do.I heard them now talking to themselves cursing at me and say all kind of things including who do I think I am.They told me they have organized a tow truck to take my car home and that was like 17.15 or so bare in mind I need the wheels to be in so that I can take my car for inspection how will I do to that if its at home with a flat tyre.I waited for the tow truck then after 18.00 I decided to call the insurance and they organized me a tow truck so Ronald never helped.I contacted the A1 assist complaint centre 0116733047 @17.35 they guy who answered the phone told me flat tyre for them means a wheel spanner and jack( bear in mind the same people called me to ask what tools I have including the crank) the guy quickly defended the employees and was never interested to hear my complain and the treatment I got for Ronald .This caused me a lot of strain , pain , emotional and psychological effect, hot home xtremely late