Ongoing Pricing Issues and Overcharging – Phoenix Branch

I am writing to express my growing frustration with the repeated pricing issues at your Phoenix branch. Almost every time I shop at this store, the shelf barcodes or promotional prices do not match what I am charged at the till. Because of this, I’ve made it a habit to double-check the product barcode against the price tag to avoid being overcharged.

Unfortunately, today I was in a rush and did not check my slip at the store. I purchased items that were clearly marked on your promotional leaflet, including baby wipes advertised at R9.99. However, when I got home and checked the slip, I saw I was charged R12.99 instead.

This is unacceptable, especially given the high cost of living. Many customers, especially the elderly, may not notice these discrepancies and end up overpaying. A small difference like R1, R2, or R3 per item, when multip**** by hundreds of customers, results in a significant gain for the store – but a big loss for honest shoppers.

Please look into this matter urgently. I request that you fix the pricing system at this branch and ensure advertised prices are honored at the tills. Customers deserve transparency and fairness.