Refund - Struggling to get your own money back & Service are a disgrace

Eagerly demand of deposit was wanted by AAPRINTMEDIA, great I deposit what was needed on the 16 of August 2017 (for much needed reward cards as spoken to ANESH)Contacted them on the 1st of Sept, Cancelled my order the first time on the 7th of October (No response)cancelled my order the second time on the 9th October and all of a sudden the design team spoke to me from then on with excuses - hospitals, storms ,wrongful delivery and so on and so forth. Cancelled my order again on the 3 Nov ,spoke to Anesh and other people full of excuses. Anesh assured my deposit will be paid back on the 13 Nov 2017.I STILL HAVE NOT RECIEVED MY MONEY!!!I have all the proof of communication etc. The client service of AAPRINTMEDIA is up to **********