WORST MOVING COMPANY THEY WILL ROB YOU OF EVERY CENT

This is by far the worse company to deal with . i arranged to have a move done on the 03 March 2018 i received a quote from a guy named Neil and paid him a 50% deposit. it so happened that my mom inlaw had passed away that week and i had to get to Durban. so we were not there to manage the move but we had arranged with friends to assist us. i called AA Van lines and explained to Neil my situation and advised him that my helper has packed all the items that needed to go and that there was a few things that needed to be moved and he said "dont stress i will send some boxes and the guys will help her pack." On Saturday 03 Mar the guys pitched up at 07am apposed to 09am as negotiated. they did not move anything to them nothing was packed but my helper had already packed everything they guys left and refused to move my furniture. The owner Clarence was so unsympathetic about everything he was rude and arrogant. After a while he calls me to tell me he can get someone else to help me but its going to cost me R800 more which i agreed on because i was desperate. 5 mins later he calls back to tell me the price has now gone up by 1800! This is when we realized that this company is taking us for a joy ride! My husband spoke to him in to come to a mutual agreement and told him we will contact him during the week. i managed to find a mover from a better company who went out of his was to help us and was so sympathetic towards everything! On the 06 Mar i called Clarence to ask him what now happens to my money he then has the audacity to tell me we were there to do your move so you dont get your money back! I can understand that they came out to do the move but nothing was done so they should refund me back my money or at least a portion of it. I paid for them to move my furniture and not park outside my house and leave! This company is a rip off and they prey on situations like this to steal from the consumers. there are no T&C on their quotes so this will be going through to the consumer protection council. "All Private removals 50% deposit required to confirm and secure booking". -because no move was done i should receive my deposit!