Poor service with ******** activities by AAA Claim working with New National Assurance Company

We took the car insurance policy with AAA Claims Company who is working with New National Assurance Company, when we were buying the car and we got referred by the sales representative from the car dealership to this insurance. I had a car accident on the 19/08/2023, it was on the Saturday morning. After the accident we tried to call all contact numbers for AAA Claims and we did not find anyone. The breakdown came to the scene to provide assistance and we tried to find the insurance together, but could not reach them. Because the breakdown company was legit and registered to tow insurance companies, the I decided to allow them to tow the car to their yard. On Monday morning, we final get hold of the insurance company to register the claim. The insurance told us that the car must move from Merrivale (Where the accident happened) to Fenesse Panel beater in Durban, and such must on our cost because they did not authorised the tow from the accident scene. We requested that can it be taken to Pietermaritzburg because it closer to us and there are many panel beaters there. They refused, they wanted us to take the car to Durban. Then we finally pay for the car to be transported to Durban to be accessed and to be repaired. When the car got to Durban, we were informed that the car is a write off. They proceeded with the investigation and we provided all the information they wanted. After there investigation, the Letter from New National Assurance Company sent by AAA Claims which was rejecting the claim and instructing us to go and collect the car by Mandos. Failing to do such we will be facing with R285 cost per for storage fee. Then we quickly went to collect the car to Mandos When we got to Mandos yard, they brought the car to us. The car was stripped at the front and stripped part were packed in the car. We notice the spare wheel, wheel removing kit and other head lamp were not in the car. The Manage from Mandos told us that the those were kept in safe place because it very late and they are closing, they will send it tomorrow morning by the courier. On the following day morning the Panel beating shop in Pietermaritzburg told us that the right hand side drive shaft, Bonnet Lockers and front lock nuts are not in the car, we must quickly tell Mandos to bring it through together with spare wheel and wheel removing kit. Mandos refuse to send the missing part to us and we decided to inform AAA Claims about this matter. AAA Claim were keep on dodging to address the matter, up until we decided to report the matter to OSTI (Ombudsman for Short Term Insurance) for futher assistance. It is very sad and disappointing that till up to date, no part has been sent to us. AAA Claim together with New Nation Assurance Company now are not taking to be accountable missing the missing part because the matter is with OSTI. Mandos has been requested several times to send the parts. Till today they have not sent anything. It is clear that those parts were ****** by Mandos and they are enjoying the protection of New Nation Assurance Company together with AAA Claims. We have fixed the car on our won now but we still find it difficult to buy missing parts which was stole by insurance working associate. These parts are costing us almost R30 000.00 without installation of the drive shaft. I am writing this review about my experience with these car insurance companies because worst pain I ever experienced about having the insurance policy with AAA Claims and New National Assurance Company Limited and We humble request the assistance to resolve this problem. Thank you