Personalized Plates vs Ordinary Plates

Not sure whether, Aarto employees are Stupid or Restarted, When I bought my car in 2014,I personalized it,I never had ordinary Number Plates,so now they are sending me messages of the ticket with ordinary numbers, through Pay city,I tried to engage with them but hey, they don't care.So now I had to sure Aarto, for defamation of character.The nerve and entitlement by Paycity personnel.****ed big time