HONESTLY DO YOURSELF A FAVOUR AND STAY FAR AWAY!

This is the absolute worst company on the planet. If I can save you so much money and time, stay far away from Ernst!!!

Our nightmare began almost one year ago when we contacted Ernst and the company to build a jacuzzi into our deck. Ernst had promised that three weeks later we would have an operational jacuzzi. Fast forward 3 months and we were still waiting for this so-called operational Jacuzzi. Unfortunately, there was no turning back as there was already a huge hole dug out in our deck (one thing the company seemed to do perfectly well- oh boy). Ernst gave us a whole host of excuses as to why it was taking so long. Back and forth and a clear indication of what was to come…

Finally the Jacuzzi was installed (months later) and so began our year of endless problems and issues!! The Jacuzzi was cheaply installed (along with every single part that came with it). Hardly any of the parts worked properly and after a few weeks different components of the Jacuzzi slowly started to fail. But the biggest issue was that the Jacuzzi kept tripping our electricity and even caused two FIRES!

Ernst kept telling us that the issues were on our side and he was not to blame. We subsequently called professionals to come and look at the jacuzzi (just to prove to ourselves we weren’t going mad). They informed us that the Jacuzzi was not in working order and it needs to be completely reinstalled.

As much as we tried to engage with Ernst (and in his defence he did try fix the issues), nothing was ever properly sorted out. He always sent his workers to come fix the problem, never once engaging with us directly (and hardly answering our calls or emails).

Bottom line, time is money and I can promise you that if you go down this route you are wasting both your time and your money. Ernst will pull you along the whole way and make you believe everything will be okay. Stay away, before it’s too late! There are a million more reputable Jacuzzi companies!