Review ofAbacus Insurance Limited
Abacus Insurance Limited
1.2|34 reviews
MM
Mpho M
1 reviews | Active since Member
22 Jan 2026, 09:59
Abacus Insurance doesn't want to pay my Capfin loan. I think is a ****
Abacus Insurance don't want to pay for my Capfin loan acc. After I was involved in an accident. Phumzile Kubheka (ABACUS Consultant) ++27 01 013 3548 block my emails and no more taking my calls. Rest of the crew they tell me she is the only person to help me. They will play music until I decide to drop the phone, I'm tired of writing emails and calling. Abacus is a ****, Now Capfin is promising to take me to credit bureau
Helpful (0)
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Replies (333)Abacus Insurance Limited's replyOfficial
22 Jan 2026, 10:02Hello Mpho,
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Best regards,
Abacus Insurance Limited's reply22 Jan 2026, 10:02
Official
Hello Mpho,
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Best regards,
MM
Mpho M's updateReviewer Update
23 Jan 2026, 08:37No correspondence. I have email stating that my issue is been escalated to management, and that management was never copied so that I will know who I am dealing with. Abacus insurance is robbing poor people
MM
Mpho M's update23 Jan 2026, 08:37
Reviewer Update
No correspondence. I have email stating that my issue is been escalated to management, and that management was never copied so that I will know who I am dealing with. Abacus insurance is robbing poor people
Abacus Insurance Limited's replyOfficial
23 Jan 2026, 08:40Hello Mpho,
Our complaints department is dealing with your matter and will provide feedback as soon as possible
We apologise for the inconvenience caused to you
Best Regards Abacus Customer Support
Our complaints department is dealing with your matter and will provide feedback as soon as possible
We apologise for the inconvenience caused to you
Best Regards Abacus Customer Support
Best regards,
Abacus Insurance Limited's reply23 Jan 2026, 08:40
Official
Hello Mpho,
Our complaints department is dealing with your matter and will provide feedback as soon as possible
We apologise for the inconvenience caused to you
Best Regards Abacus Customer Support
Our complaints department is dealing with your matter and will provide feedback as soon as possible
We apologise for the inconvenience caused to you
Best Regards Abacus Customer Support
Best regards,
MM
Mpho M's updateReviewer Update
23 Jan 2026, 13:16After I have sent Abacus letter from hospital and a letter from my employer stating that I was sick from 14 September till 11 December 2025. As per Nelisiwe Skhosana Abacus they need my bank statement to proof that there was no income, for these three months. Is this true? Abacus is robbing people.
MM
Mpho M's update23 Jan 2026, 13:16
Reviewer Update
After I have sent Abacus letter from hospital and a letter from my employer stating that I was sick from 14 September till 11 December 2025. As per Nelisiwe Skhosana Abacus they need my bank statement to proof that there was no income, for these three months. Is this true? Abacus is robbing people.
Abacus Insurance Limited's replyOfficial
26 Jan 2026, 07:52Hello Mpho,
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Best regards,
Abacus Insurance Limited's reply26 Jan 2026, 07:52
Official
Hello Mpho,
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Thank you for sharing your experience with us. Please note that our customer support team will be in touch with you to assist you.
Best Regards Abacus Customer Support
Best regards,
MM
Mpho M's updateReviewer Update
26 Jan 2026, 08:27Abacus insurance people need to be aware of it. They are not professional and reliable. They are robbing people in the name of insurance. They **** people. They keep me, holding, telling me different stories whenever I called them. Any company that works with Abacus Insurance need to take that into consideration and start looking for better insurance companies.
MM
Mpho M's update26 Jan 2026, 08:27
Reviewer Update
Abacus insurance people need to be aware of it. They are not professional and reliable. They are robbing people in the name of insurance. They **** people. They keep me, holding, telling me different stories whenever I called them. Any company that works with Abacus Insurance need to take that into consideration and start looking for better insurance companies.