Insurance

So I did a claim for lost of income with abucus insurance 3 weeks ago send all my outstanding documents to angle only to be told it was sent for assessment I call every day for the last 2weeks and get the phone put down while I'm speaking I also have requested to speak to the manager only to not happened I was promised on Friday the 23 January that it will sort out of ly to be told again it's only been sent away again for assessment