Absa
1.5|47,105 reviews
A
Anonymous
1 reviews | Active since Member
06 May 2026, 11:01
ABSA
I spoke to Arthur from the ABSA Trust Department this morning to get clarity on some of the forms sent to my mom. Unfortunately, the service I received was disappointing. He came across as tired, uninterested, and disengaged. There’s definitely room for improvement.
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Replies (2)Absa's replyOfficial
06 May 2026, 11:07Dear Buyiswa, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-68200632. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply06 May 2026, 11:07
Official
Dear Buyiswa, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-68200632. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards,Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
07 May 2026, 06:53Dear Buyiswa Gcuze, We value your concerns and kindly request that you provide us with the following information:The Trust number:The Trust ID number and name:A brief explanation of the information you struggled to get and how you would like the bank to assist you. Looking forward to hearing from you soon.
Best regards,
Absa's reply07 May 2026, 06:53
Official
Dear Buyiswa Gcuze, We value your concerns and kindly request that you provide us with the following information:The Trust number:The Trust ID number and name:A brief explanation of the information you struggled to get and how you would like the bank to assist you. Looking forward to hearing from you soon.
Best regards,