Active since Apr 2016
15
Reviews
0
Industries
Reviews
15 reviews2 weeks ago
ABSA
I spoke to Arthur from the ABSA Trust Department this morning to get clarity on some of the forms sent to my mom. Unfortunately, the service I received was disappointing. He came across as tired, uninterested, and disengaged. There’s definitely room for improvement.
30 replies
16 months ago
Bad Services from Vusi RAM Driver
I want to express how badly your driver Vusi has treated me. I was waiting for delivery from CellC, and when he called I advised I was not home since I work in a different province and did mention that to the Sales agent who advised the documents that I have to give the 3rd for delivery (which was not the 1st time ) Vusi just told me that RAM and CellC are not the same company, and he will not leave the parcel, I tried explaining what I was advised by the agent and the fact that it was not the first time CellC sent me a parcel. He rudely told me to contact CellC . I called RAM and was advised that he ****. He said he was not able to get ahold of me. After calling RAM I called him to explain that he actually could leave my parcel with 3rd party, and he said he would not leave my parcel.
70 replies
21 months ago
SIM SWAP ISSUE
I am tired of you guys. Your contact center staff is so unprofessional, I just spoke to someone who placed me on hold for 30 min (because I requested to speak to the team leader) and then hung up. First I have struggled with your insurance since Feb and now that I have received the phone, I cannot process a sim swap because "the sim has not been active for more than 60/90 days".I don't know what to do anymore. I have been paying for nothing. The issue is that the phone belongs to my 3-year-old son who is in Joburg and I'm in the Western Cape, I cannot go to the store. Can I please be assisted?
350 replies
22 months ago
Insurance claim
Ref :2859028 When I took this contract, I specifically said it was for my then 2-year-old who stays with my mother in a different province. In January the phone got damaged, and I sent my daughter to Maponya Mall cell to take it there. And she was advised that I need to take it in myself. I called the Insurance department and was advised the same thing,I mentioned that I would only go back home in June (last month ) that's when I took it in (no one advised me that the is a time period for a claim) . After my 1000000 call again to the insurance department an agent advised that I could book it in, this is now late May /early June which I did. Phone was indeed collected, got a claim form and sent it back . Got a call around 16 June and the consultant was now asking why we only claimed 5 months later .And I advised the above. Was told the claim has been sent for review, okay no problem. Its now day 30 now feedback ,I had to send an email to you guys yesterday and was told the same thing by Xolise Ngema that the claim is still under review (turn around time of 14/21 days ) ,I called your call centre and spoke to a rude Snelizwi who transferred me to the repairs department hayike there I spoke to Nomthandazo (I spoke to my self to be exact ) that lady left me on a call for 30min. I am so disappoint with you guys @CellC your support service sucks!!!!!
371 replies
27 months ago
Contract cancelation
I logged a cancelation request with Cellc customer care agent on the 17 November 2023 and was advised it will be canceled on the 17 December ,and specifically asked if the will be any payment (expecting to pay prorata ) agent said No...now I get notication that I owe u guys and cancelation was not done . I called today and spoke to six agents all of the just hung up..can u please @cellc cancel my contract . And your customer service is badddd 👎
150 replies
35 months ago
Gustaf is Rude
Spoke to Gustaf from the ***** dept just now,all I can say is that guy is rude, customer care antique is zero .
0 replies
37 months ago
Great service from Nelisiwe (social media dept)
Great assistance from Nelisiwe from the social media department, she kept me updated..I had a problem where 2 devices were sent instead of 1...she is such an asset to the company and maybe she can go teach Vodacom staff and team leaders a thing or two
70 replies
38 months ago
Excellent service from Ms Rani
After 40 days of misery, stress, misinformation, and incompetency from the call center (including sales, after-sale, and upgrade )consultants and their team leaders Im happy to say my billing issue has been resolved in 2 days by Rani Ramkhelawan. She was efficient, listened to understand, and most of all very professional. Updated me all the time, how I wish I spoke to her the 1st time. I'm giving her 1000 stars .Rani you are my star and thank you very much :)
70 replies
39 months ago
Bad experience
Its now week 6 Im still waiting for feedback from your online/after sale/call centre and upgrade departments regarding my issue,instead I get a notification letter saying I need to make payment within 3 days...Your customer service suck ..team leaders included .Please fix my issue as my account is up to date
140 replies
39 months ago
Incorrectly billed
On the 1st Feb I logged a query after I was incorrectly billed (2 calls to the callcentre and went to the vodashop closeby) and was advised escalation with turnaround time of 72 hours . Called again on the 8 Feb ,spoke to Zainab who advised that no escalation was logged on the 1st ,and assured me that she will escalate again with another turnaround of 48 hours. And went on promising a callback /email with escalation reference saying her team leader Charlie will also get back to me...Today its day 14 (working days) and still nothing
365 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)