Theft

Storage unit for 3 years. Own Lock own keys. August my refrigerator was stolen from my unit. Neil avoided showing me the footage, saying there was none. He claimed to have informed me of my unlocked unit. I requested the locks be fixed. I then received an increase letter. I informed Jackie of the theft, out of good faith I did not have to pay increase. Still my lock was not changed. Last week I arrived my code was blocked and not allowed access into premises as I had not paid the increase. Manager then let me in and I found an additional lock added to the door without being informed. this time my unit had been completely wiped out. Manager Neil shouted at me they not liable and nobody has been at my unit and there is again no video footage.<br> Jackie informed me of a meeting 30/11 with the owners to discuss my issue, I followed up and she advised meeting will take place on Friday only 4/12. <br> The matter has been reported to SAPS. I am not allowed to see footage which will obviously be deleted. I am not allowed onto premises until payment has been made. I will not pay the increase and I want to be reimbursed.