AC Direct
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Veronica K
1 reviews | Active since Member
14 Apr 2026, 10:03
AC Direct are unreasonable
In February 2026 we had our air conditioners serviced by AC Direct. They did the job well. However, big however, whilst doing the job the water was closed off due to a burst pipe in our area. The guys left the tap open! When getting back home after going out we heard water running and discovered the tap was left open. Today I received my water bill from the council. Kilo litres lost due to this was 35 kl. Our bill of over R4k as both water and sewage is based on usage. I approached the company and they wanted photographs as proof. Ones first instinct is to turn the tap off. Not take a photo. It’s virtual impossible for two people to use so much water in a small place. The months reading before was 6kl. Their response “we take it seriously “. Really! Most disappointing that it’s just scoffed aside because they don’t have evidence. Well my municipal bill is evidence enough!!!
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Replies (1)AC Direct's replyOfficial
16 Apr 2026, 12:57Thank you for your feedback. We’re sorry to hear about the situation and understand how upsetting this must be, especially given the impact on your water bill.
We have been in direct contact with you regarding this matter and understand your concern that the tap may have been left open following the service. At this stage, however, we have not received any supporting evidence that allows us to conclusively determine the cause of the water loss or confirm that it was directly linked to our team’s visit.
As part of our process, we do require some form of verification in order to investigate further and assess responsibility fairly. Without this, it remains difficult for us to establish the source of the issue.
That said, we are continuing to engage with you on this matter and remain open to reviewing any additional information should it become available.
The AC Direct Team ⭐
We have been in direct contact with you regarding this matter and understand your concern that the tap may have been left open following the service. At this stage, however, we have not received any supporting evidence that allows us to conclusively determine the cause of the water loss or confirm that it was directly linked to our team’s visit.
As part of our process, we do require some form of verification in order to investigate further and assess responsibility fairly. Without this, it remains difficult for us to establish the source of the issue.
That said, we are continuing to engage with you on this matter and remain open to reviewing any additional information should it become available.
The AC Direct Team ⭐
Best regards,
AC Direct's reply16 Apr 2026, 12:57
Official
Thank you for your feedback. We’re sorry to hear about the situation and understand how upsetting this must be, especially given the impact on your water bill.
We have been in direct contact with you regarding this matter and understand your concern that the tap may have been left open following the service. At this stage, however, we have not received any supporting evidence that allows us to conclusively determine the cause of the water loss or confirm that it was directly linked to our team’s visit.
As part of our process, we do require some form of verification in order to investigate further and assess responsibility fairly. Without this, it remains difficult for us to establish the source of the issue.
That said, we are continuing to engage with you on this matter and remain open to reviewing any additional information should it become available.
The AC Direct Team ⭐
We have been in direct contact with you regarding this matter and understand your concern that the tap may have been left open following the service. At this stage, however, we have not received any supporting evidence that allows us to conclusively determine the cause of the water loss or confirm that it was directly linked to our team’s visit.
As part of our process, we do require some form of verification in order to investigate further and assess responsibility fairly. Without this, it remains difficult for us to establish the source of the issue.
That said, we are continuing to engage with you on this matter and remain open to reviewing any additional information should it become available.
The AC Direct Team ⭐
Best regards,