AC Direct
2.7|504 reviews
DC
Dylan C
1 reviews | Active since Member
11 Mar 2026, 08:56
Don't buy from AC Direct
Never buy from AC Direct, mark my words.
I spent nearly 50k on an air conditioning install, which included paying extra for scaffolding so they could reach my unit on the 3rd floor.
When they arrived they didn't bring their scaffolding, so started with a ladder. Then even when the scaffolding did arrive they still used their ladders and dragged them all across the wall damaging it. It being a Body Corporate wall now makes me liable for damages.
AC Direct refuses to take any responsibility and spring at most R1000 to fix the wall, saying I should have protected the wall, and their installers took precautions. They are unable to say how I'm supposed to protect an exterior 3 story wall.
In addition, the installation did not work correctly from day 1, because one of the units they installed was faulty. They initially refused to replace it and sent me from pillar to post trying to sort it out. At one point tricking me into signing off the installation and trying to put it through a warranty claim to replace the faulty part. Completely forgetting that the CPA allows for full replacement regardless of warranty within 6 months of purchase.
Three weeks later, and many angry phone calls later and additional damage to my wall they eventually replaced my unit and it works. But still refuse to fix the damage to my wall.
No discount, no apologies, nothing.
They do not give a **** about you as a customer because you've already handed over your money.
Never ever purchase from them.
Helpful (0)
Replies (106)0
Replies (106)AC Direct's replyOfficial
11 Mar 2026, 13:02Thank you for taking the time to share your concerns.
We understand that this situation has been frustrating and we would like to clarify the sequence of events from our side. Regarding the unit itself, the matter was initially submitted as a warranty claim. While the standard process would normally be to replace the faulty component, we were able to arrange a full replacement unit for you given that the unit was only a few days old. Our technicians attended on site and completed the replacement to ensure the system was operational. Following the replacement, the concern raised related to alleged scratches on the exterior wall caused by the ladder used during installation. As part of our standard procedure in situations like this, we provided the indemnity form outlining the relevant terms and conditions. However, we understand that you indicated that you do not agree with the terms contained in that document. We do regret that the experience has left you dissatisfied. Matters of this nature require formal documentation and agreement on the relevant terms in order to proceed further. The AC Direct Team ⭐
We understand that this situation has been frustrating and we would like to clarify the sequence of events from our side. Regarding the unit itself, the matter was initially submitted as a warranty claim. While the standard process would normally be to replace the faulty component, we were able to arrange a full replacement unit for you given that the unit was only a few days old. Our technicians attended on site and completed the replacement to ensure the system was operational. Following the replacement, the concern raised related to alleged scratches on the exterior wall caused by the ladder used during installation. As part of our standard procedure in situations like this, we provided the indemnity form outlining the relevant terms and conditions. However, we understand that you indicated that you do not agree with the terms contained in that document. We do regret that the experience has left you dissatisfied. Matters of this nature require formal documentation and agreement on the relevant terms in order to proceed further. The AC Direct Team ⭐
Best regards,
AC Direct's reply11 Mar 2026, 13:02
Official
Thank you for taking the time to share your concerns.
We understand that this situation has been frustrating and we would like to clarify the sequence of events from our side. Regarding the unit itself, the matter was initially submitted as a warranty claim. While the standard process would normally be to replace the faulty component, we were able to arrange a full replacement unit for you given that the unit was only a few days old. Our technicians attended on site and completed the replacement to ensure the system was operational. Following the replacement, the concern raised related to alleged scratches on the exterior wall caused by the ladder used during installation. As part of our standard procedure in situations like this, we provided the indemnity form outlining the relevant terms and conditions. However, we understand that you indicated that you do not agree with the terms contained in that document. We do regret that the experience has left you dissatisfied. Matters of this nature require formal documentation and agreement on the relevant terms in order to proceed further. The AC Direct Team ⭐
We understand that this situation has been frustrating and we would like to clarify the sequence of events from our side. Regarding the unit itself, the matter was initially submitted as a warranty claim. While the standard process would normally be to replace the faulty component, we were able to arrange a full replacement unit for you given that the unit was only a few days old. Our technicians attended on site and completed the replacement to ensure the system was operational. Following the replacement, the concern raised related to alleged scratches on the exterior wall caused by the ladder used during installation. As part of our standard procedure in situations like this, we provided the indemnity form outlining the relevant terms and conditions. However, we understand that you indicated that you do not agree with the terms contained in that document. We do regret that the experience has left you dissatisfied. Matters of this nature require formal documentation and agreement on the relevant terms in order to proceed further. The AC Direct Team ⭐
Best regards,
DC
Dylan C's updateReviewer Update
11 Mar 2026, 14:27I raised the issue of the wall right at the beginning, not 3 weeks later. You've had a long time to sort it out and prevent it from getting worse yet you continue to repeat a bull**** line from a legally flimsy form.
Leaving me even further out of pocket as I am now liable to fix the wall. Do you have no conscience? Do you have no sense of doing the right thing?
Leaving me even further out of pocket as I am now liable to fix the wall. Do you have no conscience? Do you have no sense of doing the right thing?
DC
Dylan C's update11 Mar 2026, 14:27
Reviewer Update
I raised the issue of the wall right at the beginning, not 3 weeks later. You've had a long time to sort it out and prevent it from getting worse yet you continue to repeat a bull**** line from a legally flimsy form.
Leaving me even further out of pocket as I am now liable to fix the wall. Do you have no conscience? Do you have no sense of doing the right thing?
Leaving me even further out of pocket as I am now liable to fix the wall. Do you have no conscience? Do you have no sense of doing the right thing?