AccidentAngels
3.6|12 reviews
JL
Jacques L
1 reviews | Active since Member
28 Sept 2024, 11:21
Very bad sales agents
Worst service ever received
Helpful (0)
Replies (106)0
Replies (106)JL
Jacques L's updateReviewer Update
28 Sept 2024, 14:14Strange how your company especially cari is so upset about the review that was written but wasn't upset by the fact that her sales agent flat out **** to a client this simply amazes me how *********** very rude does not even have the decency to have a proper conversation do not come close to this company Trevor and team shame on you
JL
Jacques L's update28 Sept 2024, 14:14
Reviewer Update
Strange how your company especially cari is so upset about the review that was written but wasn't upset by the fact that her sales agent flat out **** to a client this simply amazes me how *********** very rude does not even have the decency to have a proper conversation do not come close to this company Trevor and team shame on you
AccidentAngels's replyOfficial
30 Sept 2024, 07:13 Dear Jacques, thank you for taking the time to express your dissatisfaction with the service you have received. We take complaints very seriously and have investigated the matter. Here are the details of our investigation: 1. You joined accidentANGELS on 22 July 2024, electing your debit order as 26 July 2024.
2. On 25 July 2024 you requested that your debit order be moved and unfortunately it was too late at that time. You contact our MD, Trevor Case, on 29 July 2024 with your complaint about the conduct of the agent that assisted you and an investigation was launched, to which you received the following response on 30 July 2024: “Good morning Jacques Firstly I would like to thank you for taking the time to send me this email, your feedback is very important and appreciated, and I have taken it to heart. I have done a full investigation into your complaint and agree that the situation could have been handled better. I have worked with Chris for 7 years and agree that he was not his best self in his communication with you, and I sorry about that. I have had a coaching session with him and we’ve both listened to the calls and made some observations and corrections – I just hope you will allow us a chance to restore your faith in us, I know we’re the very best at what we do, and I assure you, you will not be disappointed. I know you have been in contact with Cari on whatsapp and she has reloaded your benefit and waived the admin fee – a very small gesture of apology that I hope was well received. Again, I apologise for the way your transaction with us unfolded, and we have taken learnings from it and made corrections. I am confident that it will not happen again. If you need anything else, please do not hesitate to reach out.” 3. Another debit order was loaded for 5 August 2024 as agreed which unfortunately failed again for insufficient funds and the benefit was cancelled as a result, and the following message was sent to yourself: “Hi there, I am very sorry to advise that as your last debit order has returned as unsuccessful, we have had no choice but to cancel your accidentANGELS benefit in order to maintain our good standing with the Banking Institutions.” If you feel this was done in error, please do feel free to contact us urgently.
4. We had no further communication until 28 September 2024 when we received a request via our website to call you, and at the same time we received your Hello Peter 1-star review. 5. When Cari called you, you advised you would like to sign up for the benefit again and when asked about the review, you advised it was your right to complain, which we do not dispute at all. It is surprising to us that you would want to join again given your strong feelings about the service you have received though.
6. In conclusion to our investigation, we have determined that your initial service delivery complaint was addressed and correctly handled amicably, fairly and promptly and there is no further service delivery failure on our part. We wish you all the best for the future and do hope you are able to find a service provider that will better suit your needs.
2. On 25 July 2024 you requested that your debit order be moved and unfortunately it was too late at that time. You contact our MD, Trevor Case, on 29 July 2024 with your complaint about the conduct of the agent that assisted you and an investigation was launched, to which you received the following response on 30 July 2024: “Good morning Jacques Firstly I would like to thank you for taking the time to send me this email, your feedback is very important and appreciated, and I have taken it to heart. I have done a full investigation into your complaint and agree that the situation could have been handled better. I have worked with Chris for 7 years and agree that he was not his best self in his communication with you, and I sorry about that. I have had a coaching session with him and we’ve both listened to the calls and made some observations and corrections – I just hope you will allow us a chance to restore your faith in us, I know we’re the very best at what we do, and I assure you, you will not be disappointed. I know you have been in contact with Cari on whatsapp and she has reloaded your benefit and waived the admin fee – a very small gesture of apology that I hope was well received. Again, I apologise for the way your transaction with us unfolded, and we have taken learnings from it and made corrections. I am confident that it will not happen again. If you need anything else, please do not hesitate to reach out.” 3. Another debit order was loaded for 5 August 2024 as agreed which unfortunately failed again for insufficient funds and the benefit was cancelled as a result, and the following message was sent to yourself: “Hi there, I am very sorry to advise that as your last debit order has returned as unsuccessful, we have had no choice but to cancel your accidentANGELS benefit in order to maintain our good standing with the Banking Institutions.” If you feel this was done in error, please do feel free to contact us urgently.
4. We had no further communication until 28 September 2024 when we received a request via our website to call you, and at the same time we received your Hello Peter 1-star review. 5. When Cari called you, you advised you would like to sign up for the benefit again and when asked about the review, you advised it was your right to complain, which we do not dispute at all. It is surprising to us that you would want to join again given your strong feelings about the service you have received though.
6. In conclusion to our investigation, we have determined that your initial service delivery complaint was addressed and correctly handled amicably, fairly and promptly and there is no further service delivery failure on our part. We wish you all the best for the future and do hope you are able to find a service provider that will better suit your needs.
Best regards,
AccidentAngels's reply30 Sept 2024, 07:13
Official
Dear Jacques, thank you for taking the time to express your dissatisfaction with the service you have received. We take complaints very seriously and have investigated the matter. Here are the details of our investigation: 1. You joined accidentANGELS on 22 July 2024, electing your debit order as 26 July 2024.
2. On 25 July 2024 you requested that your debit order be moved and unfortunately it was too late at that time. You contact our MD, Trevor Case, on 29 July 2024 with your complaint about the conduct of the agent that assisted you and an investigation was launched, to which you received the following response on 30 July 2024: “Good morning Jacques Firstly I would like to thank you for taking the time to send me this email, your feedback is very important and appreciated, and I have taken it to heart. I have done a full investigation into your complaint and agree that the situation could have been handled better. I have worked with Chris for 7 years and agree that he was not his best self in his communication with you, and I sorry about that. I have had a coaching session with him and we’ve both listened to the calls and made some observations and corrections – I just hope you will allow us a chance to restore your faith in us, I know we’re the very best at what we do, and I assure you, you will not be disappointed. I know you have been in contact with Cari on whatsapp and she has reloaded your benefit and waived the admin fee – a very small gesture of apology that I hope was well received. Again, I apologise for the way your transaction with us unfolded, and we have taken learnings from it and made corrections. I am confident that it will not happen again. If you need anything else, please do not hesitate to reach out.” 3. Another debit order was loaded for 5 August 2024 as agreed which unfortunately failed again for insufficient funds and the benefit was cancelled as a result, and the following message was sent to yourself: “Hi there, I am very sorry to advise that as your last debit order has returned as unsuccessful, we have had no choice but to cancel your accidentANGELS benefit in order to maintain our good standing with the Banking Institutions.” If you feel this was done in error, please do feel free to contact us urgently.
4. We had no further communication until 28 September 2024 when we received a request via our website to call you, and at the same time we received your Hello Peter 1-star review. 5. When Cari called you, you advised you would like to sign up for the benefit again and when asked about the review, you advised it was your right to complain, which we do not dispute at all. It is surprising to us that you would want to join again given your strong feelings about the service you have received though.
6. In conclusion to our investigation, we have determined that your initial service delivery complaint was addressed and correctly handled amicably, fairly and promptly and there is no further service delivery failure on our part. We wish you all the best for the future and do hope you are able to find a service provider that will better suit your needs.
2. On 25 July 2024 you requested that your debit order be moved and unfortunately it was too late at that time. You contact our MD, Trevor Case, on 29 July 2024 with your complaint about the conduct of the agent that assisted you and an investigation was launched, to which you received the following response on 30 July 2024: “Good morning Jacques Firstly I would like to thank you for taking the time to send me this email, your feedback is very important and appreciated, and I have taken it to heart. I have done a full investigation into your complaint and agree that the situation could have been handled better. I have worked with Chris for 7 years and agree that he was not his best self in his communication with you, and I sorry about that. I have had a coaching session with him and we’ve both listened to the calls and made some observations and corrections – I just hope you will allow us a chance to restore your faith in us, I know we’re the very best at what we do, and I assure you, you will not be disappointed. I know you have been in contact with Cari on whatsapp and she has reloaded your benefit and waived the admin fee – a very small gesture of apology that I hope was well received. Again, I apologise for the way your transaction with us unfolded, and we have taken learnings from it and made corrections. I am confident that it will not happen again. If you need anything else, please do not hesitate to reach out.” 3. Another debit order was loaded for 5 August 2024 as agreed which unfortunately failed again for insufficient funds and the benefit was cancelled as a result, and the following message was sent to yourself: “Hi there, I am very sorry to advise that as your last debit order has returned as unsuccessful, we have had no choice but to cancel your accidentANGELS benefit in order to maintain our good standing with the Banking Institutions.” If you feel this was done in error, please do feel free to contact us urgently.
4. We had no further communication until 28 September 2024 when we received a request via our website to call you, and at the same time we received your Hello Peter 1-star review. 5. When Cari called you, you advised you would like to sign up for the benefit again and when asked about the review, you advised it was your right to complain, which we do not dispute at all. It is surprising to us that you would want to join again given your strong feelings about the service you have received though.
6. In conclusion to our investigation, we have determined that your initial service delivery complaint was addressed and correctly handled amicably, fairly and promptly and there is no further service delivery failure on our part. We wish you all the best for the future and do hope you are able to find a service provider that will better suit your needs.
Best regards,