ACE and All Clear Enterprises - Stay away bad service and workmanship

Well let’s start from the start, it’s an online request for a quote on CCTC cameras which was not bad but then I asked ACE Christo and Sam to come out and verify so that there won’t be any hidden cost after they started. Christo came out and confirmed the quote is in order. I paid the 70% dep and all was ready for them to start. Christo came the following Tuesday because that was the only day the team and I was available (and they confirmed the Job will be completed) the team was dropped around 10 am (they were supposed to start early) I made a couple of request during the installation to the team like reroute cables going over the gutters and using pvc glands to seal the boxes but nothing was rectified. When the team was busy with the commissioning of the system the pvr started beeping, I then asked what I was the beeping seeing that the pvr was installed in my bedroom, the response was “its only during commissioning and it will be silent after they are done”. It never stopped beeping the first 2 night until I switched the system off. Second issue, during the quote phase I asked for the system to be connected to my smart tv (you guessed it after the installation I was told it was not part of the quote) So I had to approve the additional cost on the spot or they will leave it out. Sam sent me a voice note and a new invoice with the additional items and requested that I pay immediately before the team leave the site. I requested that I would like to test the system before paying but it was a story, I had to pay that evening after taking their word that they will come resolve the next day.

As the team left I noticed that the on camera was off and not working and that the beeping sound was still there. I phoned and ACE stated they will come back the following day. To cut it short I had to fault find and get the camera working and the reason the pvr was giving the alarm was because the Hard drive was faulty. After multiple calls and messages ACE did not come through to replace the hard drive or commission the system. It was bad workmanship and very unprofessional from Sam and Chris. I eventually told them to shove the hard drive !!

I would not recommend ACE or All Clear Enterprises for CCTV or any other work,