Wish I could add this with a 'NO STAR' rating: Acer Africa

Acer Aspire 3 A315 laptop purchased 14/11/2025 display issues 4 days after. Returned to dealer on the 5th day who tested and confirmed an issue with the display. Then sent to Acer Africa by the dealer as only Acer Africa can decide if the unit can be exchanged or will be repaired. 05 January 2026, Acer Africa rep**** to the dealer (after me hounding the dealer for an update on the status since beginning December) 'they cannot replicate the fault' and wanting to charge a courier fee to return the inevitable failing unit. I have worked in the service industry for 28 years, 22 of them within electronic device sales/service/support and throughout this time I HAVE NEVER EXPERIENCED a non-exchange within the 7 day return policy period due to device failure! I am WAS an Acer brand supporter... not anymore.