Access Bank South Africa Is Deducting Multiple “Monthly Fees” on the Same Day — Funds Disappear Immediately After Every Deposit (Second Incident in 3 Months)

I am lodging a serious complaint against Access Bank PLC South Africa regarding ongoing, irregular, and ******** deductions from my Access Current Account Lite R, account number 31000005467.

This is now the second time in three months that Access Bank has taken my money immediately after deposit by repeatedly charging identical “monthly fees” one after the other on the same day.

FIRST INCIDENT (3 Months Ago)

I deposited R500 into the account. Within 24 hours, the funds were gone. I was informed by Access Bank that it was supposedly due to “arrear fees,” even though:

I had not used the account for 2–3 years because I was living abroad.

When I returned to South Africa and reinstated the account, it reflected a positive balance of R6.54, with no arrears or negative balance.

The system never showed that the account owed any money.

It took an unreasonable amount of time for Access Bank to eventually restore those funds after I lodged a complaint.

SECOND INCIDENT (14–15 NOVEMBER 2025)

Yesterday, 14 November 2025, I deposited R200 into the account specifically to test whether the problem had been resolved, as Access Bank previously claimed.

At 01:28 AM today, I checked the account and once again the money had disappeared.

Your system shows multiple R20.00 “Monthly Current Account Fee” deductions, processed repeatedly in rapid succession on the same day until the full deposit was depleted.

This is the exact same misconduct that occurred during the previous incident.

THIS IS ******** AND UNACCEPTABLE

Access Bank is charging multiple “monthly” fees on a single day, draining deposits instantly. There is no lawful basis to apply the same monthly fee several times within minutes of each other.

This pattern demonstrates:

A failure of internal systems

A failure of internal controls

A failure to honour previous assurances

A complete disregard for customers’ funds and time