Access Bank South Africa
Verified Business
Access Bank South Africa
Verified Business
33 Reviews (last 12 months)
Responds in 64 hours 17 min
AI Review Summary
Based on recent customer reviews, Access Bank South Africa faces significant criticism across multiple areas. Customers frequently report frozen or inaccessible accounts after opening, with prolonged verification delays and poor follow-up communication. Unauthorised debit orders linked to an alliance partner called Busbar are a recurring and alarming concern, with customers from FNB, Capitec, and ABSA reporting unexplained deductions. Many reviewers describe being passed between departments without resolution, while complaints about rude or unresponsive support staff are common. A small number of long-term clients praise the bank's dedicated support team.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
64h 17mReply Time
-86 NPSUnlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 69 hours 5 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
64h 17m
NPS Score
-86
Recommended: Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 69 hours 5 min
Review Distribution
1.2|33 Reviews
May '25 - Apr '26
5(0%)
4(3.5%)
3(0%)
2(0%)
1(96.6%)
5(0%)
4(3.5%)
3(0%)
2(0%)
1(96.6%)
Frequently Asked Questions About Access Bank South Africa
Based on recent customer reviews, Access Bank South Africa faces significant criticism across multiple areas. Customers frequently report frozen or inaccessible accounts after opening, with prolonged verification delays and poor follow-up communication. Unauthorised debit orders linked to an alliance partner called Busbar are a recurring and alarming concern, with customers from FNB, Capitec, and ABSA reporting unexplained deductions. Many reviewers describe being passed between departments without resolution, while complaints about rude or unresponsive support staff are common. A small number of long-term clients praise the bank's dedicated support team.
Access Bank South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 69 hours 5 min. Hellopeter has tracked Access Bank South Africa across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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franciscus K
1 reviews | Active since Jan 2020
7 Mar 2026, 04:31
WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE
⸻ WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE I am extremely disappointed with the way Access Bank South Africa handles customer complaints. My complaint reference number 153996 has been open for some time, yet despite repeated attempts to obtain feedback, I have received no proper response, no update, and no resolution. What makes this even more concerning is that the communication comes from the so-called High Net Worth department (HighNetworth@accessbankplc.com), which supposedly assists clients with higher income and complex financial situations. If this is the “premium” service offered, then customers should seriously question what kind of support they can expect. Another worrying issue is that when customers in South Africa use the contact details provided by the bank, they appear to be routed to a customer service centre in Lagos, where agents claim to be specialists in “special situations.” Unfortunately, the service level is extremely poor and issues are simply not followed through. I was specifically told via the bank’s chat service that someone from that department (Mandy N.) would contact me directly to assist further. That promise was never kept. Instead, I am left with a complaint reference number and complete silence from the bank. This is not how a financial institution should treat its customers. Being ignored after raising a legitimate complaint is unacceptable. At this point, customers are effectively left stranded with no accountability and no proper support. I am now requesting an immediate response and explanation regarding complaint 153996. If this continues to be ignored, the matter will be escalated further through the appropriate regulatory and consumer channels.
Helpful (0)
|Replies (0)fK
franciscus K
1 reviews | Active since Jan 2020
7 Mar 2026, 04:31
WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE
⸻ WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE I am extremely disappointed with the way Access Bank South Africa handles customer complaints. My complaint reference number 153996 has been open for some time, yet despite repeated attempts to obtain feedback, I have received no proper response, no update, and no resolution. What makes this even more concerning is that the communication comes from the so-called High Net Worth department (HighNetworth@accessbankplc.com), which supposedly assists clients with higher income and complex financial situations. If this is the “premium” service offered, then customers should seriously question what kind of support they can expect. Another worrying issue is that when customers in South Africa use the contact details provided by the bank, they appear to be routed to a customer service centre in Lagos, where agents claim to be specialists in “special situations.” Unfortunately, the service level is extremely poor and issues are simply not followed through. I was specifically told via the bank’s chat service that someone from that department (Mandy N.) would contact me directly to assist further. That promise was never kept. Instead, I am left with a complaint reference number and complete silence from the bank. This is not how a financial institution should treat its customers. Being ignored after raising a legitimate complaint is unacceptable. At this point, customers are effectively left stranded with no accountability and no proper support. I am now requesting an immediate response and explanation regarding complaint 153996. If this continues to be ignored, the matter will be escalated further through the appropriate regulatory and consumer channels.
0
Replies (0)fK
franciscus K
1 reviews | Active since Jan 2020
6 Mar 2026, 16:22
Access Bank SA Ignores Customers (Ref: 153996)
⸻ Access Bank South Africa – Ignoring Customers (Ref: 153996) I have repeatedly contacted Access Bank South Africa about my complaint (Ref: 153996) with no proper response. Promises to follow up are ignored, staff provide conflicting information, and there is no accountability. It feels like the bank doesn’t care about its customers or their concerns. I expect Access Bank to take this seriously, investigate my complaint, and provide a clear resolution. Customers deserve transparency, respect, and action—not empty promises. Franciscus Koemans
Helpful (0)
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franciscus K
1 reviews | Active since Jan 2020
6 Mar 2026, 16:22
Access Bank SA Ignores Customers (Ref: 153996)
⸻ Access Bank South Africa – Ignoring Customers (Ref: 153996) I have repeatedly contacted Access Bank South Africa about my complaint (Ref: 153996) with no proper response. Promises to follow up are ignored, staff provide conflicting information, and there is no accountability. It feels like the bank doesn’t care about its customers or their concerns. I expect Access Bank to take this seriously, investigate my complaint, and provide a clear resolution. Customers deserve transparency, respect, and action—not empty promises. Franciscus Koemans
0
Replies (0)TN
TN
JV
Jan V
1 reviews | Active since Jan 2020
15 Nov 2025, 05:16
Access Bank South Africa Is Deducting Multiple “Monthly Fees” on the Same Day — Funds Disappear Immediately After Every Deposit (Second Incident in 3 Months)
I am lodging a serious complaint against Access Bank PLC South Africa regarding ongoing, irregular, and ******** deductions from my Access Current Account Lite R, account number 31000005467. This is now the second time in three months that Access Bank has taken my money immediately after deposit by repeatedly charging identical “monthly fees” one after the other on the same day. FIRST INCIDENT (3 Months Ago) I deposited R500 into the account. Within 24 hours, the funds were gone. I was informed by Access Bank that it was supposedly due to “arrear fees,” even though: I had not used the account for 2–3 years because I was living abroad. When I returned to South Africa and reinstated the account, it reflected a positive balance of R6.54, with no arrears or negative balance. The system never showed that the account owed any money. It took an unreasonable amount of time for Access Bank to eventually restore those funds after I lodged a complaint. SECOND INCIDENT (14–15 NOVEMBER 2025) Yesterday, 14 November 2025, I deposited R200 into the account specifically to test whether the problem had been resolved, as Access Bank previously claimed. At 01:28 AM today, I checked the account and once again the money had disappeared. Your system shows multiple R20.00 “Monthly Current Account Fee” deductions, processed repeatedly in rapid succession on the same day until the full deposit was depleted. This is the exact same misconduct that occurred during the previous incident. THIS IS ******** AND UNACCEPTABLE Access Bank is charging multiple “monthly” fees on a single day, draining deposits instantly. There is no lawful basis to apply the same monthly fee several times within minutes of each other. This pattern demonstrates: A failure of internal systems A failure of internal controls A failure to honour previous assurances A complete disregard for customers’ funds and time
Helpful (0)
|Replies (0)JV
Jan V
1 reviews | Active since Jan 2020
15 Nov 2025, 05:16
Access Bank South Africa Is Deducting Multiple “Monthly Fees” on the Same Day — Funds Disappear Immediately After Every Deposit (Second Incident in 3 Months)
I am lodging a serious complaint against Access Bank PLC South Africa regarding ongoing, irregular, and ******** deductions from my Access Current Account Lite R, account number 31000005467. This is now the second time in three months that Access Bank has taken my money immediately after deposit by repeatedly charging identical “monthly fees” one after the other on the same day. FIRST INCIDENT (3 Months Ago) I deposited R500 into the account. Within 24 hours, the funds were gone. I was informed by Access Bank that it was supposedly due to “arrear fees,” even though: I had not used the account for 2–3 years because I was living abroad. When I returned to South Africa and reinstated the account, it reflected a positive balance of R6.54, with no arrears or negative balance. The system never showed that the account owed any money. It took an unreasonable amount of time for Access Bank to eventually restore those funds after I lodged a complaint. SECOND INCIDENT (14–15 NOVEMBER 2025) Yesterday, 14 November 2025, I deposited R200 into the account specifically to test whether the problem had been resolved, as Access Bank previously claimed. At 01:28 AM today, I checked the account and once again the money had disappeared. Your system shows multiple R20.00 “Monthly Current Account Fee” deductions, processed repeatedly in rapid succession on the same day until the full deposit was depleted. This is the exact same misconduct that occurred during the previous incident. THIS IS ******** AND UNACCEPTABLE Access Bank is charging multiple “monthly” fees on a single day, draining deposits instantly. There is no lawful basis to apply the same monthly fee several times within minutes of each other. This pattern demonstrates: A failure of internal systems A failure of internal controls A failure to honour previous assurances A complete disregard for customers’ funds and time
0
Replies (0)QM
Queen M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
Lula business account blocked without using it
Access bank is the worst bank to ever bank with and wouldn't recommend it to anyone. So I recently opened a new lula business account, supp**** all the relevant documents. My account was successfully opened. Then I proceeded to order my physical card. When the card arrived I tried logging in to activate my card to my sunrise my account couldn't log in and I immediately contacted support. Which told me that my account is with the compliance team. How is my account blocked without even using it? Their communication? Lol it's a zero because I have to literally beg for an update by sending countless emails to their support. I regret ever opening this business account because it seems like I've brought myself new stress. 👎👎👎👎 To this bank!! Its the worst!!
Helpful (0)
|Replies (0)QM
Queen M
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
Lula business account blocked without using it
Access bank is the worst bank to ever bank with and wouldn't recommend it to anyone. So I recently opened a new lula business account, supp**** all the relevant documents. My account was successfully opened. Then I proceeded to order my physical card. When the card arrived I tried logging in to activate my card to my sunrise my account couldn't log in and I immediately contacted support. Which told me that my account is with the compliance team. How is my account blocked without even using it? Their communication? Lol it's a zero because I have to literally beg for an update by sending countless emails to their support. I regret ever opening this business account because it seems like I've brought myself new stress. 👎👎👎👎 To this bank!! Its the worst!!
0
Replies (0)RL
Raesibe L
1 reviews | Active since Jan 2020
11 Nov 2025, 08:59
Poor customer service
Access sent me an email stating that they won't send me my card if I don't pay R69.00 after having a hustle with them with the account. Actually they're service is very poor and they don't respect customers. I'll pay the R69.00 upon my card arrival
Helpful (0)
|Replies (0)RL
Raesibe L
1 reviews | Active since Jan 2020
11 Nov 2025, 08:59
Poor customer service
Access sent me an email stating that they won't send me my card if I don't pay R69.00 after having a hustle with them with the account. Actually they're service is very poor and they don't respect customers. I'll pay the R69.00 upon my card arrival
0
Replies (0)VC
Vhonani C
1 reviews | Active since Jan 2020
11 Nov 2025, 06:31
I open my account la...
I open my account last week online and I find out that the account is not working I went to the branch in sandtan the lady took my ID and prove of address saying they will verify it but since then thr account is in post node nodebit status can account take the whole months to be verified am not happy about this
Helpful (0)
|Replies (0)VC
Vhonani C
1 reviews | Active since Jan 2020
11 Nov 2025, 06:31
I open my account la...
I open my account last week online and I find out that the account is not working I went to the branch in sandtan the lady took my ID and prove of address saying they will verify it but since then thr account is in post node nodebit status can account take the whole months to be verified am not happy about this
0
Replies (0)