Appalling service

I went to see the doctor on the 4th of August and blood was taken and I was on a drip, felt better after that, nice experience from doctor and Lancet nurse. Two weeks down the line I had to go in personally to get my bills results turns out I am diabetic. What a struggle to just get your results, called on the 11th of August for my results I was told the doctor will call me back, he never did, called his private practise as he is only in on a Monday and Tuesday at Ackermed. No results to say the 18th spoke to the receptionist Michaela who was very rude and told us we must just wait for the doctor, called for an hour hence me having to personally go there just for results. I am very disappointed and appalled by the service I received here. Mind you I paid cash not used a medical aid, so after spending a R1000 without medication this is not the kind of service I expected, next time I would rather go to a government facility where I would expect such treatment.