Disappointed

My fibre-glass swimming pool needed resurfacing so a close friend referred me to ACME Pool & Spa who she had appointed to resurface her pool. He provided me with a quotation which was high, however, I thought that it would be worthwhile if he could solve the problem. He resurfaced the pool in May 2018. In June 2019, I asked him to return as had a problem with my filter. There was a leak near to the filter and it was affecting the functioning of the pool cleaner, etc. He told me I needed a new filter so provided me with a quotation which again was fairly steep but, accepted the quote. His employee fitted a new 3-bag filter and replaced a number of pipes. A short time later, I noticed that there was quite a bad leak in one of the joins of the pipes that had been installed when the job had been done. I sent the owner a video which clearly showed the leak. He came out to my premises and once he had reviewed the work that had been done by his employee, admitted to me in front of another of his employees that the original installer had made a "mess" of the installation. He spent a good hour fixing the joins in the pipes. He called me to the pump when almost done and said that he had now fixed the leak and instructed me to only turn the pump on around two to three days later so that the"glue" would have sufficient time to set. I did as I was instructed, however, when turning on the pump, saw that the join that had been repaired by the owner himself was still leaking.

Approximately two weeks after he "corrected" the original installation carried out by his employee, I received a bill via e-mail in the amount of R862.50. I responded that I disagreed with the issuing of an invoice for correcting something his employee had not done properly. He had not discussed any costs relating to the correction of the repair with me on the day and I believe it was a mere attempt to recover travel and labour costs on the day. I tried to get hold of him via sms, WhatsApp and e-mail to get him to return to fix the leak as the work was guaranteed, however he had blocked me on WhatsApp and he has not responded to any other communique with him to-date. I trusted him to fulfill his side of the agreement but he did not. I have since had to get someone else to fix the leak. Another problem I have now discovered is that when clearing the basket near the pump, a fair amount of small particles of blue gel paint have peeled off from the fiber glass. I am very disappointed as work done was guaranteed and the owner of ACME Pool & Spa has not kept to his side of the agreement.