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Glenda O
Active since Oct 2017
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
ARAMEX SHIPPINJG - WHAT SERVICE??!!!
I would actually not like to give a star but there isn't that option on this website. I’ve used the YAGA app for previously loved items online with the hope that I will experience a smooth SAFE journey to earns funds. YAGA provides sellers a list of courier companies to use on their app/website. Whatever you do, DO NOT USE ARAMEX!!! You can’t complain about the service as there just isn’t any. Just before shipping at an ARAMEX COUNTER, you are required to type in the WAYBILL NUMBER of the shipment into a link on the YAGA app, that apparently goes through to Aramex. Heaven help you if you are sending an expensive item to a buyer and the app does not do its job, as with me. The WAYBILL NUMBER that I entered from the shipment packet, onto the link, did NOT transfer to ARAMEX, so the shipment is not traceable. All the buyer's information is available on your order but NO WAYBILL NUMBER. Here's the first kicker; ARAMEX only track parcels using a waybill number. No sender details, no ID required, no recipient details, no recipient address.... since, in my case, the app did not transfer the WAYBILL NUMBER through to ARAMEX, the shipment cannot be traced. The oddest thing however is that, on the buyer's side, on the YAGA app, it states that THE SHIPMENT IS IN TRANSIT AND THEN IT WAS DELIVERED, so the funds she paid for the item, was paid over to me. Here's the second kicker: she had NOT received the shipment, so who signed the delivery form. Neither I nor the buyer can get hold of anyone that is prepared to assist, including providing a copy of the so-called DELIVERY RECEIPT. On my YAGA app, it states that the parcel was shipped at the ARAMEX counter but nothing further is provided so my question is: did the shipment leave the ARAMEX depot at all?? Try as you will, you cannot speak to anyone at ARAMEX. Everything has to be e-mailed so it feels very much like you are dealing with AI – not human inter-action which I believe is not healthy at all for customer service excellence. Worse yet, when e-mailing support@Aramex.com, I received a message as follows: “Dear sender, please note that as of June 30th I am no longer a sustainability consultant for Aramex so please connect with all_sustainability_gso_team@aramex.com for any business related issues”. On trying the support e-mail again, I received a message that my e-mail had been blocked. Certainly a very DIFFERENT way of dealing with customers – SUCH an example of service excellence!!! I have been to Aramex in Pick 'n Pay, Ravenswood, Boksburg, spoken to the Manager in charge, who telephonically raised a Customer Care Manager in Cape Town by the name of Shamilla, who promised faithfully, in front of the Manager and the store Manager, to investigate and come back to me - I'M STILL WAITING!!! That was more than a week ago. I left a telephonic message at the ARAMEX desk at the Pick ‘n Pay to please phone her and follow up, still, nothing. My e-mail has also not been responded to with any attempt whatsoever to solve this matter. So, essentially, you will get no assistance. Suggestion, should you decide to use them I highly recommend you take a photo of the WAYBILL NUMBER with your cell phone as, if any equipment or other item is lost in transit, you will definitely ONLY need that!!! To say I am disappointment is an understatement as it has affected the trust relationship I have with my buyer and ARAMEX has “gone fishing. You’re first told its easier to find the package if you have the WAYBILL NUMBER which means there is a chance that somewhere contact details of sender and recipient are somewhere on the ARAMEX system, but clearly not…. Sorry for you. In all honesty, you are better off going the way of Courier Guy, PEP PAXI, POSTNET-TO-POSTNET and others that have positive reviews. If a company does not provide service excellence to its client which includes valuing and caring about them, that business will not survive in an economic climate as bad as it is. It costs a company 20% more in advertising and marketing to win customers back so why not just satisfy the one’s you have???
0 replies
18 months ago
YAGA - NOT SUCH A PROBLEM-FREE WAY TO SELL ITEMS
YAGA are spending an absolute fortune on advertising, selling the idea that customers can SAFELY sell their previously loved items online. It takes you ages to enter all the information onto the YAGA app and then you select from a list of courier companies provided on their app/website. PEP PAXI is really good as they capture all of the information that is needed. You have to provide your ID document, cell phone number (so know who the sender is) and barcoded tokens are scanned that indicate the size of the shipment bag and WAYBILL number. The "T" number (WAYBILL NUMBER) is also provided on the details of the buyer's order in the seller’s shop (under orders, as part of the order placed by the buyer). Perfect. The shipment can be traced no matter where it goes. On the YAGA website, however, just before shipping at an ARAMEX COUNTER, you are required to type in the WAYBILL NUMBER of the shipment into a link on the YAGA app, that apparently goes through to Aramex. Heaven help you if you are sending an expensive item to a buyer and the app does not do its job, as with me. The WAYBILL NUMBER that I entered from the shipment packet, onto the link, did NOT transfer to ARAMEX, so the shipment is not traceable. All the buyer's information is available on your order but NO WAYBILL NUMBER. Here's the kicker; ARAMEX only track parcels using a waybill number. No sender, no ID required, no recipient, no recipient address.... since, in my case, the app did not transfer the WAYBILL NUMBER through to ARAMEX, the shipment cannot be traced. The oddest thing however is that, on the buyer's side, on the YAGA app, it states that THE SHIPMENT IS IN TRANSIT AND THEN IT WAS DELIVERED, so the funds she paid for the item, was paid over to me. Here's the second kicker: she had NOT received the shipment. On my YAGA app, it states that the parcel was shipped at the ARAMEX counter but nothing further is provided so my question is: did the shipment leave the ARAMEX depot?? Try as you will, you cannot speak to anyone at YAGA. Everything has to be e-mailed so it feels very much like you are dealing with AI – not human inter-action which I believe is not healthy at all for customer service excellence I have been to Aramex in Pick 'n Pay, Ravenswood, Boksburg, spoken to the Manager in charge, who raised a Customer Care Manager in Cape Town by the name of Shamilla, who promised faithfully, in front of the Manager and the store Manager, to investigate and come back to me - I'M STILL WAITING!!! And, by the way, YAGA don't assist as have the following in their terms and conditions: "8.6. Shop YAGA is not liable for damages due to improper or inadequate packaging of any goods by the Seller. Additionally, Shop YAGA holds no responsibility for delays, parcel damages, or losses incurred during shipment, whether by integrated or non-integrated shipping services utilised by Portal Users. All claims related to shipments must be submitted directly to the respective shipping services." Then a further comment is added: "As we’ve mentioned before, when it comes to delivery, YAGA has no authority to obtain information from courier companies since we act as a third party in the process. Unfortunately, courier services do not share parcel details with us due to privacy and procedural regulations. Therefore, any inquiries about parcel tracking, delays, or other delivery issues must be addressed directly with the courier service." There are no service level agreements with any of the shipping companies so that customers are protected from exactly this. YAGA is being awfully nice to shipping companies, as a third party, providing them business they don't really have to work for. So, essentially, you will get no assistance, however, are welcome to enter your sale items on their app/website for which they receive a fee per sold item. Tough for you.... go back to the shipping company. I have loaded so much clothing on the YAGA site and have spent more time trying to resolve courier issues, driving back and forth to courier drop off points to discover (as with PUDO), that the buyer has requested a small deposit box and the shipment does not fit in so you have to pay in R30 to change it to a medium box just so that the buyer gets their shipment). If your sale item is R70, work out what you get (less petrol and time, which is money in my book). It is not worthwhile. I would sooner consider handing the clothing to someone that I trust will sell the clothing to individuals that are travelling home and REALLY want to take home good quality previously loved clothing clothing at a reasonable cost. I’d rather give 10 to 15% of the total sale to that person than waste my time the way I have been using the YAGA app. The agony I have experienced is not worth the few sales I have made and the process is not as "GLAMOROUS" and simple as it has been portrayed in their advertising. I'm exceptionally disappointed.
0 replies
20 months ago
A GOOD COMPANY TO BE REGISTERED WITH
I unfortunately received a speeding fine recently. I had so many questions so e-mailed and communicated via their Chat option on their website. I was assisted with everything - sent the photo, street address, area in the metro. I was also telephoned and guided on what needed to be done. Having ALL of the information/evidence, enabled me to determine what may have happened on the day of the offence. Traffic lights were out of order as I veered from a side street into a main road, needing to get to the far-right lane as the road forked ahead and I needed to be in the right lane particularly. The scary thing was that trucks, vehicles, taxi's, motorbikes, etc just flew through the traffic intersection without stopping. It should've been treated as a fourway-stop, however, the lawlessness was shocking - nobody cares anymore. I needed to speed up to get to the right lane so my car would not be hit by fast-moving traffic and that's when I was ticketed. I recommend that the municipality should ensure that their traffic lights, especially at a busy intersection, are working at all times and, if not, a pointsman placed there to ensure laws are abided by. SA Fines did as they are purported to. If it wasn't for them, I wouldn't have known about the fine. In all honesty, I'm not sorry I registered with them. I am a person of integrity so if I have done wrong, I pay the price. That is how it should be.
0 replies
26 months ago
FNB SERVICE EXCELLENCE
From the moment I interacted over the Customer Care line regarding investments and I terest rates, to the Consultants I met with at FNB East Rand Mall and North Rand Rd, Boksburg, I felt valued and cared about. The staff at FNB are exceptionally knowledgeable in their areas of expertise and it therefore made a daunting taste so much easier. Thank you... I'm so glad I've changed banks and am now a customer of yours. Glenda Osborn
56 replies
31 months ago
DISGUSTING TREATMENT
If I could give it a zero. I would!!! Since the Boksburg store opened, I have supported it on a regular basis and had actually even developed a good relationship with some of the staff there. This afternoon, I felt so demoralized and devalued as a customer. I was paying for a pack of 24 toilet rolls and handed two R100 notes to the cashier. The cashier turned to a staff member walking behind the till waving the two R100 notes in the air asking whether she is allowed to accept “this cash”. I had withdrawn funds from an ABSA ATM just prior to coming to the store in order that I could pay my domestic worker and these two R100 notes were from the bank withdrawal. The staff member took the two notes and walked off. No explanation was given to me as to why they had been taken elsewhere. I waited for a while and then asked what was wrong and was not given any satisfactory answer. Although the store did not have many customers inside, I felt so embarrassed and humiliated. I waited for a good five minutes or more and, in all honesty, it felt longer! I eventually told the cashier that I no longer wanted the goods and then walked to the booth where the “staff member” was bent over the counter talking to another staff member in undertones. By this time, nobody had bothered to inform me of why the money had been spirited away. In the past, the use of my debit card sufficed and now, when I wanted to pay cash, it was problematic. I asked for my money back and told them I no longer wanted the goods and that the store would never see me again, EVER! I have never been treated like that in any other store ever – I was made to feel like a “********”.
0 replies
71 months ago
NETFLORIST - ROTTEN VEGETABLES
On two occasions over this lockdown period in South Africa, a friend in the USA very kindly sent me a meat and a vegetable package. On both occasions, some of the fruit was so soft (over-ripe e.g. pears) that you could not hold it as was squishy in your hand. The lettuce was slimy and brown inside so was not fresh (twice). I entered a complaint online on their web page and received a message that they would get back to me, which they haven't. Clearly they do not care about the quality of the items that are being delivered... as long as they get their money - and believe me, it is ludicrously expensive. They do not imagine that the sender will be contacted because think that a person will just be so grateful for the gift they would not embarrass themselves by complaining. Fortunately, I have an excellent trust relationship with my US friend so I will be notifying her and recommending that she find another way to send gifts. NETFLORIST, you need to revisit who you select to supply certain products!! You are not keeping your quality promises!!!
0 replies
73 months ago
AVG Software
I first downloaded the free AVG software program to protect my laptop then it became evident that my computer was slowing down and appeared to be cluttered. I also discovered there were a number of device updates that had not been made. Assuming AVG's advertised Device Update and PC TuneUp would help me resolve my problems, I bought both packages. The Device Update is satisfactory, however, all that the TuneUp does is scan the computer, display the problems and then to fix all the problems, you have to buy three other software AVG packages. I honestly feel like I have been duped...... what a waste of money - I am not spending one cent more on this software package as it does not do what is advertised.
0 replies
79 months ago
Disappointed
My fibre-glass swimming pool needed resurfacing so a close friend referred me to ACME Pool & Spa who she had appointed to resurface her pool. He provided me with a quotation which was high, however, I thought that it would be worthwhile if he could solve the problem. He resurfaced the pool in May 2018. In June 2019, I asked him to return as had a problem with my filter. There was a leak near to the filter and it was affecting the functioning of the pool cleaner, etc. He told me I needed a new filter so provided me with a quotation which again was fairly steep but, accepted the quote. His employee fitted a new 3-bag filter and replaced a number of pipes. A short time later, I noticed that there was quite a bad leak in one of the joins of the pipes that had been installed when the job had been done. I sent the owner a video which clearly showed the leak. He came out to my premises and once he had reviewed the work that had been done by his employee, admitted to me in front of another of his employees that the original installer had made a "mess" of the installation. He spent a good hour fixing the joins in the pipes. He called me to the pump when almost done and said that he had now fixed the leak and instructed me to only turn the pump on around two to three days later so that the"glue" would have sufficient time to set. I did as I was instructed, however, when turning on the pump, saw that the join that had been repaired by the owner himself was still leaking. Approximately two weeks after he "corrected" the original installation carried out by his employee, I received a bill via e-mail in the amount of R862.50. I responded that I disagreed with the issuing of an invoice for correcting something his employee had not done properly. He had not discussed any costs relating to the correction of the repair with me on the day and I believe it was a mere attempt to recover travel and labour costs on the day. I tried to get hold of him via sms, WhatsApp and e-mail to get him to return to fix the leak as the work was guaranteed, however he had blocked me on WhatsApp and he has not responded to any other communique with him to-date. I trusted him to fulfill his side of the agreement but he did not. I have since had to get someone else to fix the leak. Another problem I have now discovered is that when clearing the basket near the pump, a fair amount of small particles of blue gel paint have peeled off from the fiber glass. I am very disappointed as work done was guaranteed and the owner of ACME Pool & Spa has not kept to his side of the agreement.
0 replies
104 months ago
Poor service and workmanship on pool
Since August 2015, after I moved to my new residence, I have experienced problems with my pool. I had bought it from an elderly lady that had not maintained it well. When I moved to my new residence, I noticed that the level of the pool water dropped down to the weir within two days after the pool had been topped up. I reported the matter to the estate agent I bought the house through and it was brought to the attention of the previous owner who had signed a declaration that the pool was in perfect working order. After liaising via attorneys, she finally agreed to pay R10 000 towards having it fixed. I was referred to "Pierre's Pools' by the owner of Aqua Dazzle Pools on the East Rand. Dealing with Pierre is like pulling hen's teeth. He promises to come and doesn't turn up. It took a good two weeks for him to meet with me. He quoted me and then some weeks later started removing the fibre-glass lining. It looked very nice once the gelcoat was finished but I soon discovered that there were sharp fibre-glass ridges in the pool and he said he would return to fix them. All in all, my pool has been emptied four times which is a tremendous waste of water and occurred during the period when water was scarce so had to get permission from the local municipality to refill the pool each time. I asked him to build an extra step in the shallow end so I could get in and out of the pool easier - I have a back problem. He did so. I approached him when building it because the square was made out of bricks but the centre was just sand. I asked him why he wasn't using concrete in the middle and he said it wasn't necessary. The step is now dipping when you stand on it, particularly in the middle. His worker did not clean the paintbrush properly after painting the pool and the mosaic pattern was laid and painted over - or I should rather say SMUDGED over. There are white marks in numerous places on the mosaic - it looks shocking!!! In short, the pool gelcoat/paint has delaminated three times i.e. is peeling off and being sucked up into the weir by the pool cleaner. Pierre sent his worker to fix it three times and, when done for the third time, I paid for and supplied the gelcoat/paint, brushes, turpentine, etc which cost me R1 095 because he said he didn't have the funds. I have now asked him to return to fix it a fourth time. I sent Pierre a WhatsApp message and e-mail on Friday 6th October asking him to contact me over the weekend. He has not contacted me, which is no surprise. To make things worse, I have discovered a leak in the fibre-glass at the top step of the pool so my pool is leaking water yet again. As you can understand, I am extremely frustrated. I did expect good workmanship and neither the service nor the workmanship met the average requirements let alone that of excellence. I warned him that I was going to take the matter further so have submitted the information to Hello Peter in the hope that it may assist me in getting this matter sorted out once and for all. This matter has been outstanding since 2015!!!
0 replies
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5 Star
2 (22.22222222222222%)
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3 (33.333333333333336%)
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4 (44.44444444444444%)