yaga.co.za
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, yaga.co.za is a peer-to-peer marketplace that inspires strong loyalty among its core sellers and buyers thanks to responsive support staff and a secure escrow payment system. However, recurring complaints about counterfeit items, unresolved disputes, rising buyer protection fees, and courier-related losses reveal significant friction points that undermine the platform's trust promise and dampen its otherwise positive reputation.
Top Strengths:
- •Customer Service & Support: Customers consistently praise the Yaga support team for fast email responses and one-touch resolution. Named agents like Sofya and Ulrika are celebrated. Many sellers highlight how quickly funds are released after escalation.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
5.2
Score
Ranking
#3
in Online Shopping
NPS Score
15
Recommended: Likely
Review Distribution
3.5|199 Reviews
May '25 - Apr '26
5(55.6%)
4(5.8%)
3(3.7%)
2(7.4%)
1(27.5%)
5(55.6%)
4(5.8%)
3(3.7%)
2(7.4%)
1(27.5%)
Recent reviews (199)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
zZ
zoe Z
1 reviews | Active since Jan 2020
17 Mar 2026, 10:13
SELLER PROTECTION IS A DAMN JOKE!!!
I am currently at a loss for words. If i could i would post the entire thread of emails with support, who mind you, was not supportive at all. There seems to be a huge shift in seller protection, while the growing ****mer risk is not being dealt with. I have two storefronts on Yaga, This claim is with a recent purchase that was made on my store, where the buyer involved a third party to collect, has made claims. It has been well over a week ( this means the 72hr window for a return or dissatisfactory notes are well past over) ESPECIALLY when the buyer GHOSTED THE STORE! All the advice given by support was to - CONTACT THE BUYER???????? How ? Everything was within terms and conditions of Yaga- but no assistance no email response and A FULL 8 DAYS WAITING FOR MONEY TO BE RELEASED.
Helpful (0)
|Replies (0)zZ
zoe Z
1 reviews | Active since Jan 2020
17 Mar 2026, 10:13
SELLER PROTECTION IS A DAMN JOKE!!!
I am currently at a loss for words. If i could i would post the entire thread of emails with support, who mind you, was not supportive at all. There seems to be a huge shift in seller protection, while the growing ****mer risk is not being dealt with. I have two storefronts on Yaga, This claim is with a recent purchase that was made on my store, where the buyer involved a third party to collect, has made claims. It has been well over a week ( this means the 72hr window for a return or dissatisfactory notes are well past over) ESPECIALLY when the buyer GHOSTED THE STORE! All the advice given by support was to - CONTACT THE BUYER???????? How ? Everything was within terms and conditions of Yaga- but no assistance no email response and A FULL 8 DAYS WAITING FOR MONEY TO BE RELEASED.
0
Replies (0)VR
Veroushka R
1 reviews | Active since Jan 2020
13 Mar 2026, 14:34
Seller protection issue on Yaga
I recently had a negative experience selling on Yaga. I sold a pair of shoes that were in perfect condition and matched the listing photos when shipped. The buyer later claimed they broke after wearing them and sent photos showing them damaged and dirty. Despite this, Yaga support ruled that the item is eligible for return and asked me to accept the shoes back in a damaged condition. What is concerning is that this is the second similar situation I have experienced within about a month of selling on the platform. In both cases it felt like the outcome favoured the buyer. In the previous incident, I submitted a support ticket but never received a response. Based on these experiences, I would advise sellers to be cautious when using the platform. Situations like this make it feel like sellers are not well protected and could be vulnerable to dishonest return claims. I would prefer to sell on a platform where both buyers and sellers are equally protected. I hope Yaga reviews how these cases are handled so that situations like this can be resolved more fairly.
Helpful (0)
|Replies (0)VR
Veroushka R
1 reviews | Active since Jan 2020
13 Mar 2026, 14:34
Seller protection issue on Yaga
I recently had a negative experience selling on Yaga. I sold a pair of shoes that were in perfect condition and matched the listing photos when shipped. The buyer later claimed they broke after wearing them and sent photos showing them damaged and dirty. Despite this, Yaga support ruled that the item is eligible for return and asked me to accept the shoes back in a damaged condition. What is concerning is that this is the second similar situation I have experienced within about a month of selling on the platform. In both cases it felt like the outcome favoured the buyer. In the previous incident, I submitted a support ticket but never received a response. Based on these experiences, I would advise sellers to be cautious when using the platform. Situations like this make it feel like sellers are not well protected and could be vulnerable to dishonest return claims. I would prefer to sell on a platform where both buyers and sellers are equally protected. I hope Yaga reviews how these cases are handled so that situations like this can be resolved more fairly.
0
Replies (0)RH
Rina H
1 reviews | Active since Jan 2020
13 Mar 2026, 10:12
The best online store for the South African second hand market
As a seller on Yaga, I find this the perfect platform to sell goods. The seller and buyer are both protected where the buyer pays the money to Yaga, and only releases it to the seller when they have received their purchase. This removes any concerns that either side is being ****med. There are also numerous courier options that make posting and receiving items very convenient. The Yaga website is very user friendly. It is easy to find information in the help centre. There is the option of sending a request for any questions that are not covered. In my experience the support team answer quickly and concisely. The Yaga app is also very user friendly, with each user being allocated their own ‘shop’ although you do not have to load any items onto your ‘shop’ if you wish to only remain a buyer. The process of uploading items to your shop is simple. Browsing for items per category or on your favourite shops is straight forward. There is also a search function that makes it effortless to find a specific item, be it a book, an item of clothing, jewellery, or items for your home. If you use the option to ‘like’ shops, you will be notified when the seller uploads new items onto their shop.
Helpful (0)
|Replies (0)RH
Rina H
1 reviews | Active since Jan 2020
13 Mar 2026, 10:12
The best online store for the South African second hand market
As a seller on Yaga, I find this the perfect platform to sell goods. The seller and buyer are both protected where the buyer pays the money to Yaga, and only releases it to the seller when they have received their purchase. This removes any concerns that either side is being ****med. There are also numerous courier options that make posting and receiving items very convenient. The Yaga website is very user friendly. It is easy to find information in the help centre. There is the option of sending a request for any questions that are not covered. In my experience the support team answer quickly and concisely. The Yaga app is also very user friendly, with each user being allocated their own ‘shop’ although you do not have to load any items onto your ‘shop’ if you wish to only remain a buyer. The process of uploading items to your shop is simple. Browsing for items per category or on your favourite shops is straight forward. There is also a search function that makes it effortless to find a specific item, be it a book, an item of clothing, jewellery, or items for your home. If you use the option to ‘like’ shops, you will be notified when the seller uploads new items onto their shop.
0
Replies (0)BFDC
B Free Designs Clothing
1 reviews | Active since Jan 2020
13 Mar 2026, 07:54
Efficient integrated experience.
Efficient, integrated experience for sellers. Partnerships with courier services is a real gift.
Helpful (0)
|Replies (0)BFDC
B Free Designs Clothing
1 reviews | Active since Jan 2020
13 Mar 2026, 07:54
Efficient integrated experience.
Efficient, integrated experience for sellers. Partnerships with courier services is a real gift.
0
Replies (0)HU
sM
shireen M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:46
Trustworthy, Easy, and Worth It
If you’re nervous about buying or selling online, give Yaga a try. The platform makes it simple, secure, and stress-free. Communication is easy, payments are protected, and the process is transparent from start to finish. It’s also a good way to give great clothes a second life while decluttering your wardrobe , earning something back while giving back some to Earth. A marketplace that works.
Helpful (0)
|Replies (0)sM
shireen M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:46
Trustworthy, Easy, and Worth It
If you’re nervous about buying or selling online, give Yaga a try. The platform makes it simple, secure, and stress-free. Communication is easy, payments are protected, and the process is transparent from start to finish. It’s also a good way to give great clothes a second life while decluttering your wardrobe , earning something back while giving back some to Earth. A marketplace that works.
0
Replies (0)PM
Pontsho M
1 reviews | Active since Jan 2020
10 Mar 2026, 19:24
*****..****mers
account closed citing violation of terms and conditions, i don't sell any counterfeit products and they didn't bother to ask for proof of purchase to prove authenticity of my items... I then i accept this absurd decision and move on,however i have funds remaining on my wallet sadly i cant withdraw my money..Yaga has blocked me since..***** and by the way their trusted influencers sell replica bag unashamingly on the very platform..diabolical
Helpful (0)
|Replies (0)PM
Pontsho M
1 reviews | Active since Jan 2020
10 Mar 2026, 19:24
*****..****mers
account closed citing violation of terms and conditions, i don't sell any counterfeit products and they didn't bother to ask for proof of purchase to prove authenticity of my items... I then i accept this absurd decision and move on,however i have funds remaining on my wallet sadly i cant withdraw my money..Yaga has blocked me since..***** and by the way their trusted influencers sell replica bag unashamingly on the very platform..diabolical
0
Replies (0)ND
Nina D
1 reviews | Active since Jan 2020
10 Mar 2026, 16:57
AMAZING YAGA SUPPORT ASSISTANCE
Amazing experience. Buying and selling items are super convenient and easy. YAGA support team is always very helpful, fast and efficient. I had a problem regarding an order and they helped me in less than 24 hours!
Helpful (0)
|Replies (0)ND
Nina D
1 reviews | Active since Jan 2020
10 Mar 2026, 16:57
AMAZING YAGA SUPPORT ASSISTANCE
Amazing experience. Buying and selling items are super convenient and easy. YAGA support team is always very helpful, fast and efficient. I had a problem regarding an order and they helped me in less than 24 hours!
0
Replies (0)