Unprofessional and NO Customer service.

I have sent this email to Yaga today, just for the very same person, Ulrika to reply to it, covering for herself. No customer support at all!!! Buyers can just ***** as they please, Yaga will support them!

To whom it may concern,

I trust this email finds you well.

I want to bring under your attention that I am truly unhappy and disappointed with the service I received from Yaga support this past 2 weeks.

I have been an honest seller for one and a half years, making sure my items fit Yaga rules and criteria.

I have sold a wig to this buyer, (screenshot attached). For almost 2 days she did not release the payment after receiving the item. When I finally asked her to complete the order, she accused me of the wig not being human hair, which is not true.

She logged a complaint to Yaga, and I did the same. Your consultants Kaisa & Ulrika was in contact with me, demanding to sent a model number of the wig from Hair Nova (brand name) as proof that it is human hair. After explaining to them that I did not buy it directly from Hair Nova, they still insisted.

On Monday, 18 May they gave me 48hrs to sent them proof or they will refund the client. I explained again that I did not purchase from Hair Nova, that the buyer also then should sent proof that it is ****. Out of anger I said they can let het then keep the money and wig, because how am I supposed to get proof from Hair Nova, if I did not purchase from them. I have private suppliers for all my items I sell in my store.

They then just released the money to this buyer, without handling it correctly according to Yaga rules to let the buyer then return the item, then refund her. Even if I said let her keep it without payment, because I was upset how Yaga support takes care of the buyer, but not of the seller. You forget, without sellers, you won’t have buyers, as there won’t be anything to buy.

So they still handled it unprofessionally, refunding her and letting her keep the item as well. As you can see on the screenshot, this buyer has now blocked me, not even trying to be honest and sent the item back. Keeping both the item and money, it’s clear she was out to *****. And she got away with it through your rude consultants, so she will definitely do it to more sellers.

I am so disappointed, as I run 3 Yaga stores, trying to make an honest income, dealing with dishonest people, and Yaga supports them. I honestly want to make this public, so other sellers don’t have to go through this unfair treatment.

Regards