Poor Service

In 2022 the service from ACRA has totally dropped. We are a company and send people there for training regurarly. Lately we are waiting 4 days to 7 days for an invoice to make payment. Once payment is made we provide it to ACRA and when the candidate arrives for training they get told payment was not made and training cannot continue. We again then have to resend proof of payment so they will train the candidate.