Follow up review : Bad Car Service - Action Ford Roodepoort - Ecosport Gearbox

update on Ecosport Gearbox - refer to my original review on Hellopeter

**Subject:** Follow-Up on Complaint Regarding Action Ford Roodepoort

I would like to provide a update on my previous review regarding the service I received from Action Ford Roodepoort.

Following my initial complaint, I was contacted by a representative from Ford South Africa. The lady who reached out was empathetic and professional, and she assured me that a case manager would be assigned to handle my concerns. I appreciated her approach and felt hopeful that the matter would be handled seriously.

Shortly thereafter, I received a call from the assigned case manager. Unfortunately, this interaction was disappointing. The gentleman who contacted me did not express any empathy regarding my experience. When I explained that I was considering escalating the matter to Ford USA and addressing it on social media, his response was dismissive—he simply told me to do what I had to do. He told me that he would take the matter to his management team for further discussion, but to date, I have received no feedback or follow-up regarding any outcomes or resolutions.

Unexpectedly, I received a survey from Ford USA asking for feedback on the service provided by the case manager. I responded honestly, stating that I had not yet received any proper communication or resolution from him.

I will load update as soon as same is received.