AF
Action Ford Roodepoort
Claimed Business
AF
Action Ford Roodepoort
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Action Ford Roodepoort
Action Ford Roodepoort has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Action Ford Roodepoort across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nontobeko M
1 reviews | Active since Jan 2020
3 Nov 2025, 13:46
The worst Ford Dealer in the West Rand
The worst experience ever! It was my first and last time using Little Falls action Ford and I wouldn’t recommend it to anyone. I booked my car in because the hooter isn’t working, I was assisted by Milez/Miles he didn’t communicate with me until14:40pm saying the vehicle needs to be kept over night so it can be diagnosed properly if there is a need for parts or repairs and I agreed less than an hour later he calls again saying the car is now diagnosed and the hooter is R1.7K I then say I need to call Dotsurr whom I have a warranty cover with to confirm if this will be paid because I am not in a position to pay this out of pocket, the call then takes a 360 he tells me I must pay a diagnostic fee because his technicians spent ‘hours’ on the car and I ask him when was the car diagnosed and it was discovered that the hooter must be replaced when we spoke not long ago and he said the car must be kept overnight? He speaks over me on the call and tells me how dumbstruck he is and I ask if the calls are recorded because at no point did he tell me of diagnosis fees nor did he communicate that they are now working on the car I was never made aware that the car is now being checked because i was under the impression its being kept overnight. I want to listen to the call recordings. He then said I will remove the car from our premises we close at 5pm, I have had a Ford car since 2017 and I have never encountered such a rude person. It was my first time using Little Falls action Ford and it’s the last time. I hope they didn’t intentionally mess up my car because I refused to pay!
Helpful (0)
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Nontobeko M
1 reviews | Active since Jan 2020
3 Nov 2025, 13:46
The worst Ford Dealer in the West Rand
The worst experience ever! It was my first and last time using Little Falls action Ford and I wouldn’t recommend it to anyone. I booked my car in because the hooter isn’t working, I was assisted by Milez/Miles he didn’t communicate with me until14:40pm saying the vehicle needs to be kept over night so it can be diagnosed properly if there is a need for parts or repairs and I agreed less than an hour later he calls again saying the car is now diagnosed and the hooter is R1.7K I then say I need to call Dotsurr whom I have a warranty cover with to confirm if this will be paid because I am not in a position to pay this out of pocket, the call then takes a 360 he tells me I must pay a diagnostic fee because his technicians spent ‘hours’ on the car and I ask him when was the car diagnosed and it was discovered that the hooter must be replaced when we spoke not long ago and he said the car must be kept overnight? He speaks over me on the call and tells me how dumbstruck he is and I ask if the calls are recorded because at no point did he tell me of diagnosis fees nor did he communicate that they are now working on the car I was never made aware that the car is now being checked because i was under the impression its being kept overnight. I want to listen to the call recordings. He then said I will remove the car from our premises we close at 5pm, I have had a Ford car since 2017 and I have never encountered such a rude person. It was my first time using Little Falls action Ford and it’s the last time. I hope they didn’t intentionally mess up my car because I refused to pay!
0
Replies (0)K
Kathleen
1 reviews | Active since Jan 2020
29 Sept 2025, 10:37
SUPER BAD SERVICE. ACTION FORD ROODEPOORT
Action Ford Roodepoort. Service BAD BAD BAD BAD. Selling Broken Vehicles and Vehicles that was in Accidents. If anyone has a issue with them. Please send me your reports of them on 063 239 3036. I am not going to leave it here.
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Kathleen
1 reviews | Active since Jan 2020
29 Sept 2025, 10:37
SUPER BAD SERVICE. ACTION FORD ROODEPOORT
Action Ford Roodepoort. Service BAD BAD BAD BAD. Selling Broken Vehicles and Vehicles that was in Accidents. If anyone has a issue with them. Please send me your reports of them on 063 239 3036. I am not going to leave it here.
0
Replies (0)DE
Dmitri E
1 reviews | Active since Jan 2020
10 Sept 2025, 03:20
No car, no service, no feedback.
No car, no service, no feedback. Put my car for service a week ago, Wednesday 3rd Sep. It's now been a week, the car is still with them and still not even booked in for service and no one seems to care.
Helpful (0)
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Dmitri E
1 reviews | Active since Jan 2020
10 Sept 2025, 03:20
No car, no service, no feedback.
No car, no service, no feedback. Put my car for service a week ago, Wednesday 3rd Sep. It's now been a week, the car is still with them and still not even booked in for service and no one seems to care.
0
Replies (0)PC
PETRO C
1 reviews | Active since Jan 2020
18 Aug 2025, 09:59
Follow up review : Bad Car Service - Action Ford Roodepoort - Ecosport Gearbox
update on Ecosport Gearbox - refer to my original review on Hellopeter **Subject:** Follow-Up on Complaint Regarding Action Ford Roodepoort I would like to provide a update on my previous review regarding the service I received from Action Ford Roodepoort. Following my initial complaint, I was contacted by a representative from Ford South Africa. The lady who reached out was empathetic and professional, and she assured me that a case manager would be assigned to handle my concerns. I appreciated her approach and felt hopeful that the matter would be handled seriously. Shortly thereafter, I received a call from the assigned case manager. Unfortunately, this interaction was disappointing. The gentleman who contacted me did not express any empathy regarding my experience. When I explained that I was considering escalating the matter to Ford USA and addressing it on social media, his response was dismissive—he simply told me to do what I had to do. He told me that he would take the matter to his management team for further discussion, but to date, I have received no feedback or follow-up regarding any outcomes or resolutions. Unexpectedly, I received a survey from Ford USA asking for feedback on the service provided by the case manager. I responded honestly, stating that I had not yet received any proper communication or resolution from him. I will load update as soon as same is received.
Helpful (0)
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PETRO C
1 reviews | Active since Jan 2020
18 Aug 2025, 09:59
Follow up review : Bad Car Service - Action Ford Roodepoort - Ecosport Gearbox
update on Ecosport Gearbox - refer to my original review on Hellopeter **Subject:** Follow-Up on Complaint Regarding Action Ford Roodepoort I would like to provide a update on my previous review regarding the service I received from Action Ford Roodepoort. Following my initial complaint, I was contacted by a representative from Ford South Africa. The lady who reached out was empathetic and professional, and she assured me that a case manager would be assigned to handle my concerns. I appreciated her approach and felt hopeful that the matter would be handled seriously. Shortly thereafter, I received a call from the assigned case manager. Unfortunately, this interaction was disappointing. The gentleman who contacted me did not express any empathy regarding my experience. When I explained that I was considering escalating the matter to Ford USA and addressing it on social media, his response was dismissive—he simply told me to do what I had to do. He told me that he would take the matter to his management team for further discussion, but to date, I have received no feedback or follow-up regarding any outcomes or resolutions. Unexpectedly, I received a survey from Ford USA asking for feedback on the service provided by the case manager. I responded honestly, stating that I had not yet received any proper communication or resolution from him. I will load update as soon as same is received.
0
Replies (0)SD
Sisekelo D
1 reviews | Active since Jan 2020
4 Aug 2025, 11:42
Ford: ********* Car Dealer (Stay away if you can)
STAY AWAY FROM FORD - ********* car dealer. I was warned by a couple of people before I bought their car, I was also warned to get rid of the car much earlier in its life-time and I didn't listen. Now I am regretting. Dear Friends, this is an Alarm, be warned!! Don't be like me. I wish I could give a zero rating, but sadly that option is not available. I have a 2015 Ford Focus 1.0 Ambiente. The car has a great service record with certified service centres, most of which is the dealer itself. According to Ford, the car should be serviced after 20,000km (or 12 months), and at this time, the car should have been serviced at least 11 times. The car was purchased in June 2015 and I have been the only owner. Based on the warnings (from people) I have received before regarding this brand, I made an effort to service the car more than required, thinking I will be saved from possible trouble, however, the very thing I feared most soon caught-up with me. I have serviced the car 14 times, which is 3 more times than required (where minor services were done at 10,000km or 6 months). On the 25/07/2024, I took the car to Action Ford Roodepoort for a 200,000km service. Exactly a year later, on the 22/07/2025 (a Tuesday), I took the car to the same dealer again (Action Ford Roodepoort) for a 220,000km service. My Service Consultant was Isaac Motsepe. Three days later, on the 25/07/2025 (a Friday), which was less than 100km after the service, the car displayed a low oil pressure warning light, and immediately switched off the engine and stopped in the middle of the road. The car was immediately towed back to the dealer for diagnostics. On Monday (28/07/2025), first thing in the morning, I quickly went to the dealer and asked to check the engine oil, in the presence of the Service Consultant (Isaac Motsepe). Guess what: the engine oil was as dirty and dark as it could be - the car had not been serviced, despite having been invoiced and paid the full amount (R3,9k). Isaac saw this and could barely explain why that was the case. Anyway, I waited for the whole week for a diagnostic report without any feedback. Losing my patience, I went to the dealer on Friday (01/08/2025), first thing in the morning to demand the report. Isaac then gives me a postmortem report. Guess what: the engine is dead, it needs replacement at a cost of R175,333.69. What?? The car's book value is nothing more than R115k already. Anyway, I phoned a couple of independent service centres for a second opinion and 3 of them explained my situation exactly, even before I could go further with my story, as if they were prophets. They narrated how, in the last 6 months or so, they had dealt with this Ford Focus (and Fiesta) issue from different clients, and that I was just one of many. Now, why would one take their car to the manufacturer for service, where the cost of services is much higher than other services centres? Precisely to safeguard from having to deal with maintenance errors. Having taken the car to the dealer, why was I not made aware of the looming disaster of my car's engine total failure? Why did they not service my car on the 220,000km service appointment, and why was I charged? Why is Ford not being honest with their clients about possible design, manufacturing or maintenance requirement errors with these engines? Or is it possible that Ford is not aware? This is scandalous!!!
Helpful (0)
|Replies (0)SD
Sisekelo D
1 reviews | Active since Jan 2020
4 Aug 2025, 11:42
Ford: ********* Car Dealer (Stay away if you can)
STAY AWAY FROM FORD - ********* car dealer. I was warned by a couple of people before I bought their car, I was also warned to get rid of the car much earlier in its life-time and I didn't listen. Now I am regretting. Dear Friends, this is an Alarm, be warned!! Don't be like me. I wish I could give a zero rating, but sadly that option is not available. I have a 2015 Ford Focus 1.0 Ambiente. The car has a great service record with certified service centres, most of which is the dealer itself. According to Ford, the car should be serviced after 20,000km (or 12 months), and at this time, the car should have been serviced at least 11 times. The car was purchased in June 2015 and I have been the only owner. Based on the warnings (from people) I have received before regarding this brand, I made an effort to service the car more than required, thinking I will be saved from possible trouble, however, the very thing I feared most soon caught-up with me. I have serviced the car 14 times, which is 3 more times than required (where minor services were done at 10,000km or 6 months). On the 25/07/2024, I took the car to Action Ford Roodepoort for a 200,000km service. Exactly a year later, on the 22/07/2025 (a Tuesday), I took the car to the same dealer again (Action Ford Roodepoort) for a 220,000km service. My Service Consultant was Isaac Motsepe. Three days later, on the 25/07/2025 (a Friday), which was less than 100km after the service, the car displayed a low oil pressure warning light, and immediately switched off the engine and stopped in the middle of the road. The car was immediately towed back to the dealer for diagnostics. On Monday (28/07/2025), first thing in the morning, I quickly went to the dealer and asked to check the engine oil, in the presence of the Service Consultant (Isaac Motsepe). Guess what: the engine oil was as dirty and dark as it could be - the car had not been serviced, despite having been invoiced and paid the full amount (R3,9k). Isaac saw this and could barely explain why that was the case. Anyway, I waited for the whole week for a diagnostic report without any feedback. Losing my patience, I went to the dealer on Friday (01/08/2025), first thing in the morning to demand the report. Isaac then gives me a postmortem report. Guess what: the engine is dead, it needs replacement at a cost of R175,333.69. What?? The car's book value is nothing more than R115k already. Anyway, I phoned a couple of independent service centres for a second opinion and 3 of them explained my situation exactly, even before I could go further with my story, as if they were prophets. They narrated how, in the last 6 months or so, they had dealt with this Ford Focus (and Fiesta) issue from different clients, and that I was just one of many. Now, why would one take their car to the manufacturer for service, where the cost of services is much higher than other services centres? Precisely to safeguard from having to deal with maintenance errors. Having taken the car to the dealer, why was I not made aware of the looming disaster of my car's engine total failure? Why did they not service my car on the 220,000km service appointment, and why was I charged? Why is Ford not being honest with their clients about possible design, manufacturing or maintenance requirement errors with these engines? Or is it possible that Ford is not aware? This is scandalous!!!
0
Replies (0)PC
PETRO C
1 reviews | Active since Jan 2020
29 Jul 2025, 09:07
Ford - Ecosport - Poor Service Action Ford Roodepoort
Poor service and constant issues with my Ecosport. The damage could have been prevented if this was attended to when the Car came in for a service. Email to Principal Dealer - THe service manager keep on deleting my reminders without reading same after he was asked to Comment by the principal dealer. I have attached the email trail. EMAIL ;I’m writing this message with a heavy heart and deep disappointment regarding the continued poor service I’ve received from your dealership. Against the advice of others, I chose to purchase a Ford EcoSport because I truly fell in love with the vehicle’s design. Unfortunately, that initial joy has been replaced with constant frustration and concern. Over the past four years, my car – which has now133,000 km on the clock and has been meticulously serviced – has spent more time at your service centre than on the road. I have Tracker reports to confirm how often it has been in your care. Despite the car being well-maintained and used primarily for highway commuting, I’ve faced numerous mechanical issues.. At my most recent service, I specifically mentioned the gearbox issue. Instead of properly diagnosing the problem, I was told a bracket needed replacing – with no assurance this would resolve the issue. Naturally, I declined. They took the vehicle for a test drive and did not “pick” any problems up. When the service was complete, the problem persisted. My fiancé returned the car on a Saturday when a warning light came on. The light was merely switched off without any resolution to the actual issue. He was informed that Ford does not handle gearbox repairs and was advised to take it elsewhere. It’s disheartening to receive this kind of response from a manufacturer whose reputation I trusted. Even more frustrating was our suggestion to trade the vehicle in with Ford – a solution that could have helped both parties. After days of delay, I was told the dealership lacks the funds or capacity to assist unless the vehicle is first repaired they will not consider a trade in– repairs that may have been avoided with proper care and due diligence from your side. I take great pride in maintaining my vehicle – it’s in immaculate condition – and as a responsible 60-year-old owner, this entire experience has left me feeling dismissed and unsupported. I expected more from Ford, especially in terms of after-sales service. It’s unfortunate that a brand I once admired has left me feeling like just another number. Ford’s declining sales are not hard to understand when customers feel abandoned once a vehicle leaves the showroom. After-sales service is just as critical as the initial sale, and I urge you to seriously reconsider how you support your customers after the point of purchase. Loyal, returning customers are built on trust and service – and sadly, both have been lacking in my experience with Action Ford Roodepoort. EMAIL RECEIVED FROM PRINCIPAL DEALER Good day Thank you for bringing the matter and your concern under my attention. With limited vehicle info in your mail, I will track your vehicle history, investigate your concern and revert back. Thank You I send a reminder today and this was deleted by the service manager. Dear ......, trust you are well. I am getting more and more frustrated with the service that I have been getting. You just deleted the message without reading or responding. The damage could have been prevented if this was attended to when the Car came in for a service.
Helpful (0)
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PETRO C
1 reviews | Active since Jan 2020
29 Jul 2025, 09:07
Ford - Ecosport - Poor Service Action Ford Roodepoort
Poor service and constant issues with my Ecosport. The damage could have been prevented if this was attended to when the Car came in for a service. Email to Principal Dealer - THe service manager keep on deleting my reminders without reading same after he was asked to Comment by the principal dealer. I have attached the email trail. EMAIL ;I’m writing this message with a heavy heart and deep disappointment regarding the continued poor service I’ve received from your dealership. Against the advice of others, I chose to purchase a Ford EcoSport because I truly fell in love with the vehicle’s design. Unfortunately, that initial joy has been replaced with constant frustration and concern. Over the past four years, my car – which has now133,000 km on the clock and has been meticulously serviced – has spent more time at your service centre than on the road. I have Tracker reports to confirm how often it has been in your care. Despite the car being well-maintained and used primarily for highway commuting, I’ve faced numerous mechanical issues.. At my most recent service, I specifically mentioned the gearbox issue. Instead of properly diagnosing the problem, I was told a bracket needed replacing – with no assurance this would resolve the issue. Naturally, I declined. They took the vehicle for a test drive and did not “pick” any problems up. When the service was complete, the problem persisted. My fiancé returned the car on a Saturday when a warning light came on. The light was merely switched off without any resolution to the actual issue. He was informed that Ford does not handle gearbox repairs and was advised to take it elsewhere. It’s disheartening to receive this kind of response from a manufacturer whose reputation I trusted. Even more frustrating was our suggestion to trade the vehicle in with Ford – a solution that could have helped both parties. After days of delay, I was told the dealership lacks the funds or capacity to assist unless the vehicle is first repaired they will not consider a trade in– repairs that may have been avoided with proper care and due diligence from your side. I take great pride in maintaining my vehicle – it’s in immaculate condition – and as a responsible 60-year-old owner, this entire experience has left me feeling dismissed and unsupported. I expected more from Ford, especially in terms of after-sales service. It’s unfortunate that a brand I once admired has left me feeling like just another number. Ford’s declining sales are not hard to understand when customers feel abandoned once a vehicle leaves the showroom. After-sales service is just as critical as the initial sale, and I urge you to seriously reconsider how you support your customers after the point of purchase. Loyal, returning customers are built on trust and service – and sadly, both have been lacking in my experience with Action Ford Roodepoort. EMAIL RECEIVED FROM PRINCIPAL DEALER Good day Thank you for bringing the matter and your concern under my attention. With limited vehicle info in your mail, I will track your vehicle history, investigate your concern and revert back. Thank You I send a reminder today and this was deleted by the service manager. Dear ......, trust you are well. I am getting more and more frustrated with the service that I have been getting. You just deleted the message without reading or responding. The damage could have been prevented if this was attended to when the Car came in for a service.
0
Replies (0)NJ
Nonhlanhla J
1 reviews | Active since Jan 2020
19 Jul 2025, 15:32
Dangerous Post-Service Failure & Shocking Customer Service at Action Ford Roodepoort
I took my car to Action Ford Roodepoort for a service on 17 July 2025, and the very next day, 18 July 2025, my gears completely stopped working while I was driving. Before the service, my gears worked perfectly, but after leaving the car with them, the gearbox became loose and unresponsive. I was left stranded on the side of the road—scared, stressed, and almost involved in an accident. When I called my service advisor, Madre, she was extremely rude and dismissive. She showed no concern for my safety and kept repeating, “We didn’t touch the gears”—even though they did. She offered no assistance and left me stranded. To make things worse, this all happened while I was on duty and on my way back to the office from our Mandela Day commitment. I couldn’t even get to the office because I was left stranded due to their negligence. After my fifth call, Forey from customer care eventually tried to help, but even then, they refused to let me speak to the Service Manager. When they finally put me through, the manager said basically nothing—no apology, no solution, no urgency. I explained that I don’t have road assistance and cannot get my car to them myself. I asked for help since this problem happened directly after their service, but they insisted there’s nothing they can do. In the end, my husband and his friend had to come help me push and tow the car themselves because I got no support from Action Ford. When we were already struggling outside the dealership, Forey finally assisted in pulling the car in. At that point, all they seemed to care about was me not giving them a one-star review. But the truth is, I nearly lost my life because of their negligence. When we arrived at the dealership, Madre continued to deny everything, claiming she wasn’t rude and that she did assist me—which is absolutely false. They told me to leave the car there, but I was not given any courtesy transport or support while they keep my vehicle. To make matters worse, they said they will only look at the car on Monday, leaving me completely stranded. To add insult to injury, when my husband asked one of the mechanics if we’d get the car back the same day, the mechanic rudely responded, “What kind of a question is that?” This dealership is full of rude, dismissive staff who show zero care for customer safety or satisfaction. I am beyond disappointed—this is now yet another terrible experience with a Ford dealer. I trusted Ford again, and once again, I’m left stranded and unsupported. Customers deserve better! I will not let this go.
Helpful (0)
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Nonhlanhla J
1 reviews | Active since Jan 2020
19 Jul 2025, 15:32
Dangerous Post-Service Failure & Shocking Customer Service at Action Ford Roodepoort
I took my car to Action Ford Roodepoort for a service on 17 July 2025, and the very next day, 18 July 2025, my gears completely stopped working while I was driving. Before the service, my gears worked perfectly, but after leaving the car with them, the gearbox became loose and unresponsive. I was left stranded on the side of the road—scared, stressed, and almost involved in an accident. When I called my service advisor, Madre, she was extremely rude and dismissive. She showed no concern for my safety and kept repeating, “We didn’t touch the gears”—even though they did. She offered no assistance and left me stranded. To make things worse, this all happened while I was on duty and on my way back to the office from our Mandela Day commitment. I couldn’t even get to the office because I was left stranded due to their negligence. After my fifth call, Forey from customer care eventually tried to help, but even then, they refused to let me speak to the Service Manager. When they finally put me through, the manager said basically nothing—no apology, no solution, no urgency. I explained that I don’t have road assistance and cannot get my car to them myself. I asked for help since this problem happened directly after their service, but they insisted there’s nothing they can do. In the end, my husband and his friend had to come help me push and tow the car themselves because I got no support from Action Ford. When we were already struggling outside the dealership, Forey finally assisted in pulling the car in. At that point, all they seemed to care about was me not giving them a one-star review. But the truth is, I nearly lost my life because of their negligence. When we arrived at the dealership, Madre continued to deny everything, claiming she wasn’t rude and that she did assist me—which is absolutely false. They told me to leave the car there, but I was not given any courtesy transport or support while they keep my vehicle. To make matters worse, they said they will only look at the car on Monday, leaving me completely stranded. To add insult to injury, when my husband asked one of the mechanics if we’d get the car back the same day, the mechanic rudely responded, “What kind of a question is that?” This dealership is full of rude, dismissive staff who show zero care for customer safety or satisfaction. I am beyond disappointed—this is now yet another terrible experience with a Ford dealer. I trusted Ford again, and once again, I’m left stranded and unsupported. Customers deserve better! I will not let this go.
0
Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
16 May 2025, 14:59
Urgent Inquiry: Vehicle Service Status
Good day, I am writing to follow up on my vehicle, which was booked in for service at Action Ford Roodepoort this morning, May 16, 2025. This was due to the engine overheating service light activating yesterday. Despite dropping the car off as scheduled, I have not yet received any feedback regarding its status. I have attempted to contact the service department three times today and left messages, but unfortunately, I have not had a response. As it is now approaching 5:00 PM, and I understand the dealership will be closing soon, I am concerned about the lack of communication regarding my vehicle. I would appreciate an urgent update on the diagnosis and expected completion time. Thank you for your prompt attention to this matter
Helpful (0)
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Michelle M
1 reviews | Active since Jan 2020
16 May 2025, 14:59
Urgent Inquiry: Vehicle Service Status
Good day, I am writing to follow up on my vehicle, which was booked in for service at Action Ford Roodepoort this morning, May 16, 2025. This was due to the engine overheating service light activating yesterday. Despite dropping the car off as scheduled, I have not yet received any feedback regarding its status. I have attempted to contact the service department three times today and left messages, but unfortunately, I have not had a response. As it is now approaching 5:00 PM, and I understand the dealership will be closing soon, I am concerned about the lack of communication regarding my vehicle. I would appreciate an urgent update on the diagnosis and expected completion time. Thank you for your prompt attention to this matter
0
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