Ford - Ecosport - Poor Service Action Ford Roodepoort

Poor service and constant issues with my Ecosport. The damage could have been prevented if this was attended to when the Car came in for a service. Email to Principal Dealer - THe service manager keep on deleting my reminders without reading same after he was asked to Comment by the principal dealer. I have attached the email trail. EMAIL ;I’m writing this message with a heavy heart and deep disappointment regarding the continued poor service I’ve received from your dealership.

Against the advice of others, I chose to purchase a Ford EcoSport because I truly fell in love with the vehicle’s design. Unfortunately, that initial joy has been replaced with constant frustration and concern. Over the past four years, my car – which has now133,000 km on the clock and has been meticulously serviced – has spent more time at your service centre than on the road. I have Tracker reports to confirm how often it has been in your care.

Despite the car being well-maintained and used primarily for highway commuting, I’ve faced numerous mechanical issues.. At my most recent service, I specifically mentioned the gearbox issue. Instead of properly diagnosing the problem, I was told a bracket needed replacing – with no assurance this would resolve the issue. Naturally, I declined. They took the vehicle for a test drive and did not “pick” any problems up.

When the service was complete, the problem persisted.

My fiancé returned the car on a Saturday when a warning light came on. The light was merely switched off without any resolution to the actual issue. He was informed that Ford does not handle gearbox repairs and was advised to take it elsewhere. It’s disheartening to receive this kind of response from a manufacturer whose reputation I trusted.

Even more frustrating was our suggestion to trade the vehicle in with Ford – a solution that could have helped both parties. After days of delay, I was told the dealership lacks the funds or capacity to assist unless the vehicle is first repaired they will not consider a trade in– repairs that may have been avoided with proper care and due diligence from your side.

I take great pride in maintaining my vehicle – it’s in immaculate condition – and as a responsible 60-year-old owner, this entire experience has left me feeling dismissed and unsupported. I expected more from Ford, especially in terms of after-sales service. It’s unfortunate that a brand I once admired has left me feeling like just another number.

Ford’s declining sales are not hard to understand when customers feel abandoned once a vehicle leaves the showroom. After-sales service is just as critical as the initial sale, and I urge you to seriously reconsider how you support your customers after the point of purchase. Loyal, returning customers are built on trust and service – and sadly, both have been lacking in my experience with Action Ford Roodepoort. EMAIL RECEIVED FROM PRINCIPAL DEALER Good day

Thank you for bringing the matter and your concern under my attention. With limited vehicle info in your mail, I will track your vehicle history, investigate your concern and revert back.

Thank You

I send a reminder today and this was deleted by the service manager.

Dear ......, trust you are well.

I am getting more and more frustrated with the service that I have been getting.

You just deleted the message without reading or responding.

The damage could have been prevented if this was attended to when the Car came in for a service.