UNACCEPTABLE EXPERIENCE

<p>I am honestly very disappointed in the service of Active Motion and will most definitely NOT recommend you to anyone. In fact I will be telling everyone how bad your service is and how rude your staff are – even Tarryn on your switchboard. Last week you contacted me while you had Bobby on the other line. I really do not know how you couldn’t in the first place sort out the problem with him and finish your call with him before you phoned me. How on earth can you speak to two people at once? Nevertheless you promised that Bobby would come on Friday – I quote from your letter dated 9 June 2016 “to remove one router and replacing it with a access point with an additional outgoing network for the DVR”<br /> <br />HE DIDN’T EVEN PITCH UP ON FRIDAY and no one had the decency to let me know that he was not coming.<br /> <br />I suppose you and Bobby already know that I do not have much knowledge but I am definitely not an idiot to know the difference between right and wrong.<br /> <br />In the first place (on the first day) Bobby didn’t complete his work seeing that he left before Team Viewer had finished installing and I phoned him immediately – on the same day – to tell him that the installation had stopped - where he promised to come out again as soon as he gets a chance. After he left on that day I paid him R 5482-49 CASH as I was quoted for on your quotation dated 16 February 2016. Eagle Eyes which was supposed to be set up on my cell phone, laptop and tablet is still not working. After a few weeks of begging him he came out and spent the “so called call out” for a few hours and I was charged again “but still everything is not working. It was only his own work which he tried to rectify so WHY DID I HAVE TO PAY AGAIN??<br /> <br />I was invoiced for a second callout for work done on 13 March 2016 which is unacceptable seeing that Bobby only TRIED to fix what he didn’t do the first time. When I phoned to enquire about this Tarryn had the audacity to tell me that I reset the whole system and that Bobby told her that everything was working and that the system was up and running when he left here. How could everything have worked if Bobby still feels that one router must be removed and be replaced by an access point TO GET THE SYSTEM UP AND RUNNING as you told me over the phone? So, according to me the system could not have been up and running when he left here, I paid the amount of R 1652-00 for the second call out on 10 June 2016. The only reason I paid it was because you e-mailed me a letter dated 9 June 2016 – I quote “Please ensure you settle your account with us and once the access point is installed and working please give Bobby the R 300-00 cash” I am not a person you can not trust and I hate debt. Everyone I know told me not to pay this but UNFORTUNATELY I DID. I have never had such terrible service from anyone.<br /> <br />I do not need your services any longer seeing that I have found someone capable who was so kind to check the whole system and it is most definitely not the access point that is the problem.<br /> <br />IT IS SO STRANGE THAT ON YOUR COMPANY PROFILE YOU STATE – I quote “Our team has been selected due to their qualifications, experience and proven ability to deliver the goods. At all times they will display honesty, integrity and reliability and above all we are accountable for our actions” HOW DO YOU EXPLAIN THIS because you and your staff are none of these mentioned – OR ARE YOU PROUD OF YOUR STAFF?<br /> <br />I do not think there is anything more to say. I am just very angry about money that went down the drain FOR NOTHING. THE EXACT TOTAL THAT I COULD HAVE DUMPED ELSEWHERE IS R 7134-49.</p>