Active since Jun 2016
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8 reviews32 months ago
DEINSTALLED AND MONTHLY PREMIUM STILL DEDUCTED
We installed the Large Solar system on 27 July. On the day of the installation they informed us that the geyser and stove cannot be added to the system and will run off Eskom directly. I queried this several times, after we decided to remove the system as we did not receive the system as advertised. They tried convincing us to keep the system where they will add the geyser to benefit from having the system and it was stated that they will give us a "free" month if we keep the system after they fix this. We decided to go ahead with the removal of the system. I instructed them NOT to deduct the R2900.00 for September as we already paid the R30 000.00 deinstallation fee, but the continued to deduct the R2900.00 for a month we won't use their system. See timeline below: 27 July 2023 - Installed (R2900.00 paid for installation and R2900.00 paid for the month of August) 21 August 2023 - Cancelled via phone calls and emails 25 August 2023 - PAID R30 000 for deinstallation 27 August 2023 - Notification of removal of system from GoSolr 28 August 2023 - System removed between 8:15 and 10:15 am 28 August 2023 - Debit order went off of R2900.00 at 20:45 (For the month of September which we won't have the system) I requested the debit order to be stopped and will contact the bank to query this as this R2900.00 is not stipulated to go off after deinstallation in the contract. We paid the R30 000.00!!!! Why deduct R2900.00 for a month we won't have it????? GoSolr, you need to pay the R2900.00 back into our account or I will contact the Ombudsman tomorrow if we do not receive our money back before 12:00 mid-day.
924 replies
33 months ago
POOR SERVICE AND SAME UNIT USAGE AS BEFORE.
Installation date: 27 July. We have their large package which is an 8kW inverter, 14 x 450W panels and two hubble batteries (10kWh). We have a prepaid meter box and still use exactly the same units of electricity everyday. Our system charges too much from the grid and not the solar. Not using the panels like it was promised. I have phoned the call centre more than 4 times and still no assistance from anyone. I paid the R2900 before installation and today on 1 Aug they deducted another R2900. According to me, the next deduction date would have been on 28 Aug. Why did you not state this on the initial invoice? Either you fix all the concerns or remove your stuff ASAP! And I will NOT pay for you to remove it because you have not produced like promised.
60 replies
39 months ago
OLD MUTUAL INSURANCE - UNHAPPY CLIENT
UNHAPPY CLIENT! I received a better quote from Old Mutual regarding our vehicle, building and house content in Dec for the first debit order to go off at the end of Jan. Due to a claim with the previous insurance I informed Old Mutual NOT to deduct the money the end of January but rather the end of February in order for us to still cancel with our current insurance. This morning the debit order of R3295.19 went off after I clearly instructed Old Mutual not to deduct. Trying to resolve this issue, I was transferred from the one person to the next. It took me 45 min to speak to someone and now they tell me it will take 3-5 working days to be refunded. This is NOT acceptable. I now cancelled this insurance and will rather remain with my current insurance and pay R500 more per month.
132 replies
62 months ago
STANDARD BANK UCOUNT REWARDS
I have phoned in on 5 Febr 2021 to request a new Ucount Rewards card to be delivered to me. The said it will take 7 - 10 working days for it to be couriered to me (I paid for the service). Today is 2 March, which is 17 working days. I have phoned in to log a complaint but the lady said the query will take 2 - 5 days to resolve which will extend the time even longer. This is unacceptable service!
56 replies
112 months ago
Took too much money from our account
<p>Well, where do I start? On 3 January I paid R1350,22 into our DSTV account as Dec. amount + pro-rata did not go of the account. But then on 30 Jan DSTV took R2924,42 from our account. I phoned in twice and they said that the R1350,22 will be refunded into my bankaccount as that money went into the previous DSTV account and not in the new account which is the explorar. But R2924,42?????? It is UNACCEPTABLE!!!! When I phoned in the Lady said it was a system error and R824,42 will be refunded.</p> <p> </p> <p>SO NOW IT IS A TOTAL OF R1350,22 and R824,42 which adds up to R2174,64 that must be paid back into my BANKACCOUNT and NOT into my DSTV account. We have a child to take care of and woooops here comes DSTV not keeping with their own contract. I want my money back please and it is urgent. </p> <p> </p> <p>Thank you</p>
168 replies
114 months ago
Telkom line not working for 1 month
<p>My business is my bread and butter. A nursery school needs a telephone line for emergencies etc. I have been phoning Telkom ALOT to notify them that my telephone line is not working. </p> <p> </p> <p>A full month the Telkom line is not working which means that we are also not able to use the ADSL line.. no internet which also means that this has an effect on our CCTV system. This is really unacceptable and unprofessional. I will phone head office about this matter as well.</p>
56 replies
120 months ago
UNACCEPTABLE EXPERIENCE
<p>I am honestly very disappointed in the service of Active Motion and will most definitely NOT recommend you to anyone. In fact I will be telling everyone how bad your service is and how rude your staff are – even Tarryn on your switchboard. Last week you contacted me while you had Bobby on the other line. I really do not know how you couldn’t in the first place sort out the problem with him and finish your call with him before you phoned me. How on earth can you speak to two people at once? Nevertheless you promised that Bobby would come on Friday – I quote from your letter dated 9 June 2016 “to remove one router and replacing it with a access point with an additional outgoing network for the DVR”<br /> <br />HE DIDN’T EVEN PITCH UP ON FRIDAY and no one had the decency to let me know that he was not coming.<br /> <br />I suppose you and Bobby already know that I do not have much knowledge but I am definitely not an idiot to know the difference between right and wrong.<br /> <br />In the first place (on the first day) Bobby didn’t complete his work seeing that he left before Team Viewer had finished installing and I phoned him immediately – on the same day – to tell him that the installation had stopped - where he promised to come out again as soon as he gets a chance. After he left on that day I paid him R 5482-49 CASH as I was quoted for on your quotation dated 16 February 2016. Eagle Eyes which was supposed to be set up on my cell phone, laptop and tablet is still not working. After a few weeks of begging him he came out and spent the “so called call out” for a few hours and I was charged again “but still everything is not working. It was only his own work which he tried to rectify so WHY DID I HAVE TO PAY AGAIN??<br /> <br />I was invoiced for a second callout for work done on 13 March 2016 which is unacceptable seeing that Bobby only TRIED to fix what he didn’t do the first time. When I phoned to enquire about this Tarryn had the audacity to tell me that I reset the whole system and that Bobby told her that everything was working and that the system was up and running when he left here. How could everything have worked if Bobby still feels that one router must be removed and be replaced by an access point TO GET THE SYSTEM UP AND RUNNING as you told me over the phone? So, according to me the system could not have been up and running when he left here, I paid the amount of R 1652-00 for the second call out on 10 June 2016. The only reason I paid it was because you e-mailed me a letter dated 9 June 2016 – I quote “Please ensure you settle your account with us and once the access point is installed and working please give Bobby the R 300-00 cash” I am not a person you can not trust and I hate debt. Everyone I know told me not to pay this but UNFORTUNATELY I DID. I have never had such terrible service from anyone.<br /> <br />I do not need your services any longer seeing that I have found someone capable who was so kind to check the whole system and it is most definitely not the access point that is the problem.<br /> <br />IT IS SO STRANGE THAT ON YOUR COMPANY PROFILE YOU STATE – I quote “Our team has been selected due to their qualifications, experience and proven ability to deliver the goods. At all times they will display honesty, integrity and reliability and above all we are accountable for our actions” HOW DO YOU EXPLAIN THIS because you and your staff are none of these mentioned – OR ARE YOU PROUD OF YOUR STAFF?<br /> <br />I do not think there is anything more to say. I am just very angry about money that went down the drain FOR NOTHING. THE EXACT TOTAL THAT I COULD HAVE DUMPED ELSEWHERE IS R 7134-49.</p>
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)