Active Systems
2.3|7 reviews
bB
bettie B
1 reviews | Active since Member
18 May 2022, 12:48
ACTIVE SYSTEMS SELLS OLD PRODUCTS AND TURNS THEIR BACKS
Totally untrustworthy. Selling OLD inverter batteries, and then the owner is to **** scared to even answer emails, or he has no manners, who knows. i only got feedback from the front desk that my battery, after 6 months, purchased in 2021, was made in 2015. **** you goodbye. But i have given him more than a month to get back to me before i go public with this - he ignored 3x emails. ACTIVE SYSTEMS STELLENBOSCH stay away they are not honest in their business dealings. Very bad. my 18 years of business and reference with and to them just stopped and i will do everything to inform people of skelms
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Replies (134)Active Systems's replyOfficial
18 May 2022, 14:22Afternoon Adri
You have been a loyal client of ours for years. Thank you so much for that - we appreciate all our clients.
This is the first time in 18 years of supporting us that you have an issue and you decide to voice it publicly without telling everyone WHY we wouldn't replace the item, when there is a very valid reason. We have had numerous years of a fantastic partnership and you know we are not unreasonable. I will send you an email shortly in regards to this incident and once again detailing why we can unfortunately NOT replace this particular battery. I will however talk to the owner and see if we can resolve this matter for you in some way. I have no desire or need to defend Active Systems on Google or Hello Peter, but you have the right to air your opinion and feelings. Also, I really don't think it is necessary to speak badly about someone's character (owner) or make assumptions when you know absolutely nothing about them - that is just distasteful.
I hope you have a wonderful future relationship with Cape PC Services - they are fantastic!
Regards,
Debbie
You have been a loyal client of ours for years. Thank you so much for that - we appreciate all our clients.
This is the first time in 18 years of supporting us that you have an issue and you decide to voice it publicly without telling everyone WHY we wouldn't replace the item, when there is a very valid reason. We have had numerous years of a fantastic partnership and you know we are not unreasonable. I will send you an email shortly in regards to this incident and once again detailing why we can unfortunately NOT replace this particular battery. I will however talk to the owner and see if we can resolve this matter for you in some way. I have no desire or need to defend Active Systems on Google or Hello Peter, but you have the right to air your opinion and feelings. Also, I really don't think it is necessary to speak badly about someone's character (owner) or make assumptions when you know absolutely nothing about them - that is just distasteful.
I hope you have a wonderful future relationship with Cape PC Services - they are fantastic!
Regards,
Debbie
Best regards,
Active Systems's reply18 May 2022, 14:22
Official
Afternoon Adri
You have been a loyal client of ours for years. Thank you so much for that - we appreciate all our clients.
This is the first time in 18 years of supporting us that you have an issue and you decide to voice it publicly without telling everyone WHY we wouldn't replace the item, when there is a very valid reason. We have had numerous years of a fantastic partnership and you know we are not unreasonable. I will send you an email shortly in regards to this incident and once again detailing why we can unfortunately NOT replace this particular battery. I will however talk to the owner and see if we can resolve this matter for you in some way. I have no desire or need to defend Active Systems on Google or Hello Peter, but you have the right to air your opinion and feelings. Also, I really don't think it is necessary to speak badly about someone's character (owner) or make assumptions when you know absolutely nothing about them - that is just distasteful.
I hope you have a wonderful future relationship with Cape PC Services - they are fantastic!
Regards,
Debbie
You have been a loyal client of ours for years. Thank you so much for that - we appreciate all our clients.
This is the first time in 18 years of supporting us that you have an issue and you decide to voice it publicly without telling everyone WHY we wouldn't replace the item, when there is a very valid reason. We have had numerous years of a fantastic partnership and you know we are not unreasonable. I will send you an email shortly in regards to this incident and once again detailing why we can unfortunately NOT replace this particular battery. I will however talk to the owner and see if we can resolve this matter for you in some way. I have no desire or need to defend Active Systems on Google or Hello Peter, but you have the right to air your opinion and feelings. Also, I really don't think it is necessary to speak badly about someone's character (owner) or make assumptions when you know absolutely nothing about them - that is just distasteful.
I hope you have a wonderful future relationship with Cape PC Services - they are fantastic!
Regards,
Debbie
Best regards,