Incompetence ACTSYS does not keep to their word.

On 14 June 2018, I received a quotation from ACTSYS, which I had requested on 12 June 2018.

In my RFQ (Request for Quote) I requested for a networking switch, POE (power over Ethernet) type. The Price quoted was R2875.00 – on the quotation this was clearly noted as a POE switch.

I then paid the amount due as per the quoted price from ACTSYS and the company received full payment for the particular switch in question along with other items I required.

After payment I then sent out my quotation to my client who required the above mentioned switch installed. My client then accepted my quotation and my company was awarded the job.

I received the switch on 15 June 2018 . I had the switch installed at the clients offices and found that the telephones would not work with the switch. We then checked numerous times for the fault, to which I then realized the fault was the switch. The switch was in fact not a POE switch and therefore would not be compatible with the telephones. I relayed this to ACTSYS – to which ACTSYS insisted they had sent me the correct switch i.e. POE. I sought help from another dealer of this particular switch by referring the model and make number to him, he confirmed that the switch was NOT POE as ACTSYS was insisting.

I contacted ACTSYS to inform them about the switch being confirmed that it was not POE, ACTSYS promised me a replacement as soon I returned the original switch to them. I returned the switch to ACTSYS and they are still in possession of the original switch that had been sent to me erroneously, it has been over two months now and I still have not received a replacement. ACTSYS claims they cannot replace the switch at the quoted price of R2875.00,as that is not the price of a POE type but their quote clearly states POE. I cannot pay the difference on a POE switch as I have used the original quoted price to my client. This means I must further suffer another loss by paying the difference.

To me it seems as though ACTSYS tried to push out the switch they had sent to me at the price of a POE. This is absolutely unfair practice.

I have sent a letter of complaint to ACTSYS – to which I have a nil response.

ACTSYS has been very unprofessional in their service and lack business etiquette. They have constantly been giving me the run around, being pushed onto one sales person to the next, their staff promises to call back or to send progress feedback, this does not happen. In fact the complaint was passed on to several staffers who did not know how to resolve the issue. The sales manager went as far as to say his sales person does not know a thing about switches, yet they are supposedly trained on the items they sell. I have even spoken to the Head of the Durban branch with no success either.

Due to the error committed by ACTSYS, my company is suffering a loss as I cannot complete the job I had taken on. My company name is now tarnished due to their incompetence. My client is now also without any network due to ACTSYS incompetence.