NS
Nadeem S
Active since Aug 2018
2
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2 reviews81 months ago
Telkom - Disgusting "SERVICE"
I am disgusted with Telkoms inefficiency. I have been logging complaints dealing with the same issue and the faults are constantly and conveniently closed without being resolved - this is a TWO YEAR long fault!!! When calling the telkom technical services and fault department I am told that the fault is closed and I have to go through the entire process over. I have been contacted by Port Elizabeth and Cape Town and have had various technicians that have visited my home on numerous occasions and each technician has tested and changed every port, splitter, cable in the home and the cable that is supplying service from the pole outside has been changed. Every time that a speed test is done the test is inconsistent and readings are unstable. During various times of the day and night I cannot log on and I am given a Latency Test Error and speed readings are 0 or below 1. I am very disappointed as I have to continuously explain the same issue to receive no joy. I am currently paying for a 4meg line and was told a in November 2018 by Port Elizabeth that I was not changed over at the Exchange. I am required to make payment monthly for a service that I am not receiving and ever since I have taken out this contract I have diligently been making payments only to not be receiving what I am paying for. We were requested to change to a 4meg line by Telkom technicians as this same fault was running while I had the 2meg line. I have opened over 20 faults this year alone. Weekly as I call to inquire about the progress I am told that my fault has been closed as the technicians have rectified the fault. There are instances where no technician visits my home and the fault is closed, there are instances that the technician will come in and run tests only to close the fault without giving any feedback to me. I have been put through many unnecessary extra charges by calling out specific specialists to change my alarm onto radio frequency and to rewire the entire cable in my ceiling. April this year I was contacted by the technicians as they wanted to install a cable to monitor the speed and try to figure out why there is such a fluctuation. The cable was installed on the 4 April 2019, thereafter on the 9 April, two specialist technicians arrived and conducted tests for over an hour at my premises. I was told that they will return after the Easter weekend to continue and hopefully have some answers as to why we are experiencing this difficulty. I subsequently called the called the call centre on numerous occasions to enquire progress and report the cable which was lying unsafe on my floor as I have little kids at home. Every time that I called the call center I was told my fault had been closed. I tirelessly continued to call and eventually on the 21 May 2019 the technicians were sent to remove the cable. They informed me that they have no idea on what to do next and have done all that they can do and that I should contact their manager directly for further enquiries. I do not consider that my current contract is a year old as i have not received even a week of uninterrupted service. I am now waiting on Telkom again to inform me what is the next step as the problem is not resolved. I am truly disappointed and upset. I have spoken to so many consultants and its actually ridiculous to continue vommitting the same issue on a weekly basis to a different person only to recieve no response and or no improvement or change in the service. I am now really frustrated with this game that is being played.
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93 months ago
Incompetence ACTSYS does not keep to their word.
On 14 June 2018, I received a quotation from ACTSYS, which I had requested on 12 June 2018. In my RFQ (Request for Quote) I requested for a networking switch, POE (power over Ethernet) type. The Price quoted was R2875.00 – on the quotation this was clearly noted as a POE switch. I then paid the amount due as per the quoted price from ACTSYS and the company received full payment for the particular switch in question along with other items I required. After payment I then sent out my quotation to my client who required the above mentioned switch installed. My client then accepted my quotation and my company was awarded the job. I received the switch on 15 June 2018 . I had the switch installed at the clients offices and found that the telephones would not work with the switch. We then checked numerous times for the fault, to which I then realized the fault was the switch. The switch was in fact not a POE switch and therefore would not be compatible with the telephones. I relayed this to ACTSYS – to which ACTSYS insisted they had sent me the correct switch i.e. POE. I sought help from another dealer of this particular switch by referring the model and make number to him, he confirmed that the switch was NOT POE as ACTSYS was insisting. I contacted ACTSYS to inform them about the switch being confirmed that it was not POE, ACTSYS promised me a replacement as soon I returned the original switch to them. I returned the switch to ACTSYS and they are still in possession of the original switch that had been sent to me erroneously, it has been over two months now and I still have not received a replacement. ACTSYS claims they cannot replace the switch at the quoted price of R2875.00,as that is not the price of a POE type but their quote clearly states POE. I cannot pay the difference on a POE switch as I have used the original quoted price to my client. This means I must further suffer another loss by paying the difference. To me it seems as though ACTSYS tried to push out the switch they had sent to me at the price of a POE. This is absolutely unfair practice. I have sent a letter of complaint to ACTSYS – to which I have a nil response. ACTSYS has been very unprofessional in their service and lack business etiquette. They have constantly been giving me the run around, being pushed onto one sales person to the next, their staff promises to call back or to send progress feedback, this does not happen. In fact the complaint was passed on to several staffers who did not know how to resolve the issue. The sales manager went as far as to say his sales person does not know a thing about switches, yet they are supposedly trained on the items they sell. I have even spoken to the Head of the Durban branch with no success either. Due to the error committed by ACTSYS, my company is suffering a loss as I cannot complete the job I had taken on. My company name is now tarnished due to their incompetence. My client is now also without any network due to ACTSYS incompetence.
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