I’m raising a complaint about how my gym account was handled after ActvOn6 took over from Ignite

I’m raising a complaint about how my gym account was handled after ActvOn6 took over from Ignite. I was never contacted by ActvOn6 about outstanding fees or payment options — no calls, emails, or notices. My account was handed over to AMICA without warning. I even called once or twice to ask about future debits and was told they'd process them once their systems were sorted. Nothing happened, and I assumed the account was canceled due to the lack of follow-up. Despite this, ActvOn6 still debited my account after the handover. Dealing with AMICA has been frustrating. The consultant was rude, aggressive, and unwilling to explain anything or assist. I acknowledge some responsibility, but I was never given a fair chance to resolve this directly with the gym. Now I’m being charged inflated fees with no room for negotiation or support.