Panado Infant Drops

I bought a panado infant drops with dropper. Received the package but there was no dropper. information the company they said they will pick up the defected and replace it. they have picked up the one I have and are now Ignoring me. I spoke to Kiran Kumar who said all will be sorted but I'm still waiting. My baby is now teething should I buy more panado while still waiting for my package been one month now they still don't have stock ?