Not Processing Applications. Definitely not same day approvals or payouts

I understand they only re-opened on Monday 5 January. I understand they probably have a lot of applications to run through, however, the fact that they are saying the same thing when enquiring the progress of an application is frustrating(I will check your application, we have not started processing applications) Same day approval, same day payouts? It’s been over a week. Not the type of service I’m used to. Based in this experience, would not recommend.