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Active since Nov 2013
104
Reviews
0
Industries
Reviews
104 reviews2 months ago
No customer service
Hi. The account was in arrears. I advised I would settle it on payday. I made payment on 25 February and sent proof. I was told services would be reinstated within five hours. It has now been three days. Please escalate this immediately and give me a reference number. We cannot call in from the cell numbers on the contract.
106 replies
3 months ago
Quick and easy process.
Thank you for sorting out my account in under 10 minutes! Exceptional service
0 replies
3 months ago
Be Transparent.
They approve you on a date days before you're paid, then decline you based on late payments (i assume). Never had issues, have been with them for almost a year and never missed a payment.
56 replies
3 months ago
Rather stay away, the service is horrible.
I did an application in December and was told they are not running repayments in December, should have been the first red flag. Did one again in January on the 1st, they have been "processing" loans since re-opening on 6 January, because of a "backlog". Every time you follow up, it's tomorrow or I will check your application. Be transparent on your website, you can't advertise same day approvals and payouts when you take weeks to respond. What a terrible experience. Do better.
0 replies
3 months ago
Not Processing Applications. Definitely not same day approvals or payouts
I understand they only re-opened on Monday 5 January. I understand they probably have a lot of applications to run through, however, the fact that they are saying the same thing when enquiring the progress of an application is frustrating(I will check your application, we have not started processing applications) Same day approval, same day payouts? It’s been over a week. Not the type of service I’m used to. Based in this experience, would not recommend.
0 replies
4 months ago
Disappointed, not surprised.
I am extremely disappointed with this company’s service. All payments were made on time without fail, and affordability was clearly not an issue (including proof of sufficient income). Despite this, my application was declined with no clear or satisfactory explanation. I expected transparency and fairness, which unfortunately was lacking. I would think twice before engaging with a company that does not value reliable, paying clients. Clients who meet their financial commitments deserve transparency and respect. Unfortunately, this experience fell far short of that.
0 replies
4 months ago
Thank You for excellent service
Thank you Zaundre for reaching out and attempting to resolve my query in a matter of minutes.
0 replies
4 months ago
Year End Blues - No funds, but payment is due today!
An unusual experience and thus an unusual rating for a usually five star company. I app**** for a loan Saturday and they issued the capital to an ewallet when I always have the EFT option auto selected. I asked if it can be reversed, no one answered. The phone number in question have been unable to get ussd, make calls, receive calls and basically anything. To top this, my repayment day is today, when my salary date is 31/12! I have emailed, called and have not been assisted. Calling in should be from the number on record, the call was not answered as that's how the system apparently works. This has been the worst experience.
0 replies
4 months ago
Big Bullies this one
I informed Vodacom of the issue with the account in arrears (in my mother's name, paid and administrated by me). I had numerous double debit order deductions which left me stranded. I am still busy resolving the issues with the service providers but I made a plan and had an ewallet sent so that the account could be settled. I've been asking since Friday for assistance as the SIM card is useless. We can't call, sms or use USSD. I can't withdraw the money and I'm still stuck waiting on my refunds. A little humanity goes a ****ing long way. Whoever admins the Facebook chat is such a doos. Anyways. Thank you for nothing Vodacom.
53 replies
9 months ago
The only time you get a response is when you owe them .
Due to a hiccup at the bank, Vodacom debit order did not go through. However, arrears were settled but the account is still showing as in arrears and locked. Had to buy a Sim card to make the payments as the phones are all useless now. I can't call customer care and resorted to online chat, stating the account is in the name of my mother, gave her number and ask that they check when the devices will be unlocked as we can't do anything on it. They can't assist. But while I was waiting for the banks to resolve my issues, they called non-stop about the arrears. "We can't assist, please call customer care if your phone is locked." Like, how? Pathetic.
106 replies
Review Distribution
5 Star
5 (4.8076923076923075%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
30 (28.846153846153847%)
1 Star
69 (66.34615384615384%)